Business Details
About
Hotel
Experience true Southern Hospitality at Hilton Jackson. Mississippi's only full-service Hilton hotel. Located at the corridor Interstate 55 and Interstate 20 on County Line Road - just 13 miles from the Jackson-Evers International Airport.
Everything you desire is here at Hilton Jackson, three on-site restaurants, seventeen meeting rooms, and an award-winning staff dedicated to exceptional customer service.
Attractions near the Hilton Jackson MS Hotel:
-Renaissance Shopping Center
-Northpark Mall
-TopGolf
-Highland Village Shopping Center
-Dogwood Festival Mall and Promenade
-Mississippi Sports Hall of Fame
-Ross Barnett Reservoir
-Mississippi Children's Museum
-Mississippi Agricultural Museum
-Lefleur's Bluff State Park
-Mississippi Civil Rights Museum
-Mississippi Museum of Muslim Culture
-Mississippi Museum of Natural Science
-Mississippi Trade Mart
-Russell C. Davis Planetarium
-Mississippi Museum of At
-Thalia Mara Hall
-Jackson Zoological Park
-Mississippi Craft Center
-Natchez Trace Parkway and Trails
-Patrick Farms Golf Course
-Whisper Lakes Golf Course
Features of our Hotel in Jackson include:
-17 meeting rooms with over 30,000 square feet of meeting and banquet space
-Full service in-house audio/visual
-276 luxurious hotel guest rooms including 11 spectacular suites
-Complimentary self parking with 24 hour security
-Sundries shop
-Complimentary high-speed internet access
-Three on-site restaurants
-Award winning Drago's Seafood Restaurant
-Fitzgerald's Lobby Bar featuring handcrafted cocktails, burgers, wings, and sports bar vibes
-Wellington's, specializing in legendary southern buffets for breakfast and lunch including the famous Sunday Brunch
-Courtyard pool
-24 hour on-site fitness center
-Centrally located within minutes of the business, entertainment, and shopping districts of Jackson, Madison, and Ridgeland
Location
Hours
Reviews
3.9
1,844 reviews
5 stars
871
4 stars
414
3 stars
220
2 stars
142
1 star
197
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, stained carpets, and unclean bathrooms, indicating a significant lack of proper cleaning and maintenance.
Outdated Facilities
Many guests noted that the hotel is in dire need of renovations, with outdated furniture, appliances, and overall decor.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were reported as rude or unprofessional, particularly during check-in and issue resolution.
Elevator Problems
Multiple reviews mentioned that only one elevator was operational, leading to long wait times and inconvenience for guests.
Room Comfort
Guests frequently complained about uncomfortable beds, poor air conditioning, and issues with room amenities such as TVs and refrigerators.
- KJKent Jeffers4 days ago4.0Elegant place to eat and relax do alittle shopping
- AKAlandrius Key6 days ago1.0Water was dirty, key barely worked you had to payday with it to get inside the room. Front desk lady was very nice and patient. Staff all around was good.
- GEGlizzy EmpireNov 15, 20251.0I wouldn’t recommend this hotel to anyone. The sheets were dirty, cold water in the shower, boarder coming off the wall and breakfast isn’t included with your room but they don’t tell you that until you have went and fixed your food then we have the people at the front checking customers in and they are talking on their phone very unprofessional I was very dissatisfied with this stay please do better
- JBJon BozemanNov 9, 20252.0This is a very dated hotel and there are very few modern amenities, especially for a Hilton hotel property. No online streaming available, no USB charging ports in the rooms, and breakfast is only available for paid options. For the price they charge for rooms it is not worth the money. The staff is good though and the facilities are clean if old.
- DWDemetria WaitesOct 22, 20255.0The lobby smells wonderful! I didn't stay at the hotel. I had to rent a car for my vacay stay while in Mississippi , rental car is located inside the hotel .
Frequently Asked Questions About Hilton Jackson
What are the check-in and check-out times at Hilton Jackson?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is Hilton Jackson a pet-friendly hotel?
Yes, both cats and dogs are allowed at Hilton Jackson.
Does Hilton Jackson offer free Wi-Fi to guests?
Yes, free Wi-Fi is available throughout the hotel including public areas and a public internet terminal.
Are there dining options available at Hilton Jackson?
Yes, Hilton Jackson features three on-site restaurants including Wellington's, Fitzgerald's bar and lounge, and an award-winning seafood restaurant called Drago's.
Is parking available for guests at Hilton Jackson?
Yes, complimentary self-parking is available with 24-hour security.
What accessibility features does Hilton Jackson provide?
The hotel offers accessible parking, elevators, and pool access to accommodate guests with mobility needs.
What fitness facilities are available at Hilton Jackson?
Hilton Jackson has a 24-hour fitness center equipped with elliptical machines, treadmills, and weight machines available for free.
Can I rent a car near Hilton Jackson?
Yes, car rental services like Avis Car Rental and Budget Car Rental are located nearby for your convenience.
Are there any nearby restaurants near Hilton Jackson worth visiting?
Nearby dining options include Wellington's at Hilton Jackson, Fitzgerald's bar, and Logan's Roadhouse, all great for breakfast, brunch, or dinner.
What entertainment or shopping options are close to Hilton Jackson?
Guests can visit Renaissance Shopping Center, Northpark Mall, TopGolf, or the Jackson Zoological Park, all located near Hilton Jackson for leisure and shopping.