Business Details
About
HotelHilton
Our historic building is nestled in the heart of downtown Jackson within walking distance of attractions and 20 minutes drive from Jackson International Airport. Onsite amenities offered - complimentary WiFi access in all guestroom, onsite restaurant, indoor pool, fitness center, pantry pavilion, and over 7,300 sq.ft. of meeting and event space.
Location
Hilton Garden Inn Jackson Downtown
235 West Capitol Street, Jackson, MS
39201, United States
Hours
Reviews
3.6
1,711 reviews
5 stars
726
4 stars
337
3 stars
195
2 stars
148
1 star
305
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, particularly the valet and some front desk personnel, there were numerous complaints about rudeness and lack of professionalism from other staff members.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, stained linens, and unclean bathrooms, leading to a generally negative perception of the hotel's hygiene standards.
Safety Concerns
Guests frequently expressed concerns about the safety of the hotel's location, citing the presence of homeless individuals and a general feeling of unease in the surrounding area.
Valet and Parking
Valet service received mixed reviews; while some found the valet staff to be friendly and helpful, many were frustrated by the mandatory valet fees and lack of clear parking options.
Amenities and Maintenance
Numerous complaints were made regarding broken amenities, such as malfunctioning air conditioning, non-working TVs, and inadequate bathroom supplies, indicating a need for better maintenance and updates.
- MHMrs. HoodJan 2, 20262.0The room looked as if it had not been cleaned as there were leaves on the floor (it's December!!!). Several spots in the floor were broken and sunken as if it had buckled. The bedspread was dirty (had to be returned to the front desk) as well. The ironing board was raggedy and there was no iron in the room. The front desk attendant made me feel uncomfortable/unsafe after I watched him remove the back panel of the lock to my door to make sure the electronic key worked. Ultimately, I felt tremendously uncomfortable and afraid for my safety. A strange man was sleeping in and maneuvering in the trunk of a compact red car parked near the valet/gate entrance.
- BMBrett MichaelDec 30, 20253.0Not many amenities here. Also, we ate dinner in bar/restaurant and it wasn’t great. Didn’t go for the “pay” breakfast. But it is a dog friendly hotel so that’s nice.
- JPJames PenningtonDec 23, 20255.0Extremely helpful,professional & friendly staff!! Highly recommend
- JCJoyce CrutcherDec 11, 20254.0Housekeeping needs to place more attention to the common areas (i.e. wipe down mirrors, brass face plates in elevators, etc.) These small details matter
- APAlex PrinceDec 2, 20251.0DO NOT STAY HERE!!! I recently stayed here 11/27/25-11/30/25 I had to move rooms twice! I arrived Thursday night and the hotel informed me that they had no more hotel room keys and would have to escort me to my room. After I get in my room I pulled back the sheets and saw stains. I looked at the shower and it looked horrible. After that they moved me to another room and it was cleaner but the heat didn’t work and it was 30 degrees in the city that weekend. I asked to move to another and it was serviceable but still dirty.
Frequently Asked Questions About Hilton Garden Inn Jackson Downtown
What are the check-in and check-out times at Hilton Garden Inn Jackson Downtown?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Jackson Downtown offer free Wi-Fi for guests?
Yes, complimentary Wi-Fi is available in all guest rooms and public areas, including a public internet terminal.
Is the hotel pet-friendly? Can I bring my cat or dog?
Yes, pets including cats and dogs are welcome at Hilton Garden Inn Jackson Downtown.
Are there parking options available at the hotel?
Yes, both self-parking and valet parking are available for guests.
What health and safety measures does the hotel implement regarding cleaning?
The hotel uses commercial-grade disinfectants and has trained employees in cleaning procedures and hand washing. It also safely disposes of batteries, electronics, and lightbulbs.
What amenities are available on-site at Hilton Garden Inn Jackson Downtown?
Amenities include an indoor pool, hot tub, free fitness center, onsite restaurant, pantry pavilion, business center, meeting spaces, convenience store, laundry facilities, and room service.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible with accessible parking and an accessible elevator available.
Are vegan and vegetarian meal options available at the hotel restaurant?
Yes, the hotel offers both vegan and vegetarian meal options.
What nearby transportation hubs can help me reach Hilton Garden Inn Jackson Downtown?
The hotel is near Amtrak train stations, Union Station (train and bus), Jackson Station, and the Greyhound bus station, facilitating easy travel to and from the hotel.
What nearby coffee shops can I visit during my stay?
Nearby coffee shops include Seattle's Best Coffee and Starbucks, both within walking distance, perfect for grabbing a beverage before or after your visit to the hotel.
Can you recommend nearby restaurants or bars close to the hotel?
Nearby dining options include King Edward Restaurant for American cuisine, The Iron Horse Grill, Daiquiri bar, Cowboys Saloon, and Dick & Jane's Club for bar and pub experiences.