Business Details
About
Hotel
Check in to Tru by Hilton Greenville to enjoy a great location, close to shopping, dining and entertainment options, Greenville Golf & Country Club and the Mississippi Blues & Heritage Festival Park. After a day of exploring, chill out in your minimalist room, boasting tons of storage space, a big bright bathroom, free WiFi and a mini-fridge.
Sweet, savory, healthy, or indulgent – choose what you like, with Tru's free hot breakfast available every morning. The lively lobby is the perfect place to relax, read, play pool, or grab a snack from the Sip & Eat Market. When you’re ready to work out, head to our fitness center, open 24-hours.
Location
Hours
Reviews
3.7
415 reviews
5 stars
191
4 stars
78
3 stars
51
2 stars
31
1 star
64
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unclean bathrooms, and unkempt common areas.
Staff Performance
While some guests praised the friendliness and helpfulness of staff, others reported unprofessional behavior and poor service, particularly at the front desk.
Room Conditions
Many guests complained about the condition of the rooms, citing issues such as uncomfortable mattresses, lack of microwaves, and inadequate hot water.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests finding it satisfactory while others described it as limited and unappetizing.
Overbooking Problems
Several customers experienced issues with overbooking, leading to canceled reservations and inadequate accommodations.
- TWTia WashingtonNov 3, 20253.0Hotel got the job done but the breakfast was undesirable, the towels were yellow(supposed to be white) and the shower had uncleaned residue on the door. I didn’t see a housekeeper during my entire stay and I had to call front desk twice for clean towels.
- JHJennifer HornerOct 19, 20252.0Most staff was friendly, but for several hours Saturday night, there was very loud music being played. It must have been coming from the lobby, because when I called the front desk to ask about the music. The lady said she would take care of it. Well, it's still playing, and the thumping and vibrations from the bass is still going on, and it is currently 11:31 pm. They even have a sign saying quiet time starts at 10 pm....really, very unprofessional and ridiculous.
- CDChristopher DunnOct 18, 20255.0Nice place, well kept outside, inside is really clean,room are really nice and clean,.
- ESEsteban SandovalOct 5, 20251.0It’s so disappointing to see a new hotel like this one in such bad shape. It’s so dirty and smelly. Can’t believe it’s by “Hilton” brings such a bad name to it. They really need to look into this location. Rooms are nasty, dirty and smelly. Showers look like they’ve never been cleaned. Trash cans are stainless steel but full of gunk and drips stains of who knows what! Carpet is the nastiest I’ve ever seen! I’ve been to older and MUCH cleaner hotels. Very disappointing. Not even going to bother with a refund because I already know how it’s going to go if I ask the front counter they will say “rooms are not dirty they are very clean and they will just argue with me” thats fine stay with the money but this will definitely be the last time I stay here.
- RWRobert WalkerSep 6, 20253.0Building is new and clean and breakfast and service was excellent. But, the mattress had already seen better days and we didn't sleep well. Kept rolling to middle.
Frequently Asked Questions About Tru by Hilton Greenville
What time can I check in and check out at Tru by Hilton Greenville?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Tru by Hilton Greenville offer free breakfast?
Yes, free breakfast is available every morning.
Is Tru by Hilton Greenville a pet-friendly hotel?
Yes, both cats and dogs are allowed at the hotel.
What accessibility features does Tru by Hilton Greenville provide?
The hotel offers accessible parking, an accessible elevator, and is mobility accessible.
Are there fitness facilities available at Tru by Hilton Greenville?
Yes, there is a fitness center available for free and is open 24-hours.
Does Tru by Hilton Greenville provide free WiFi?
Yes, free WiFi is available in public areas along with a public internet terminal.
Is parking available at Tru by Hilton Greenville?
Yes, self-parking is available for free.
Are there any nearby entertainment options close to Tru by Hilton Greenville?
Yes, nearby cinemas include UEC Theatres, Nelco Cineplex, and The Nelco 6 Cineplex, which are great options for entertainment.
What medical facilities are near Tru by Hilton Greenville?
Nearby medical facilities include the Regional Surgical Centre, The Skin Institute, and Dental Group of Greenville, providing convenient access to healthcare services.
Are there any recreational or social clubs near Tru by Hilton Greenville?
Yes, Greenville Golf and Country Club and Greenville Country Club Tennis are nearby for golf and tennis enthusiasts.