Business Details
About
HotelHilton Garden Inn
Nestled in the trees of south Mississippi and within the Dogwood Festival Plaza, Hilton Garden Inn Jackson/Flowood offers easy access to retail and dining establishments. Sit a while by the fireplace in our welcoming lobby. Start your day with a tasty cooked-to-order breakfast in the Garden Grille Restaurant. After a busy day, relax in the bar with local beers and wines or head to your room with some drinks and snacks from the 24-hour Pavilion Pantry.
Unwind in a warm and inviting guest room with complimentary WiFi, a 40-inch HDTV with premium channels, a large desk with ergonomic chair and convenient power points. Additional amenities in every room include a plush Serta bed, an alarm clock with MP3 jack, a microwave, mini-refrigerator and coffee maker.
Host your next corporate meeting or social function at this Flowood, MS hotel with 3,200 sq. ft. of flexible meeting space. Pair contemporary A/V equipment with our friendly, professional staff for a hassle-free event. Stay productive in the 24-hour business center, where you can print documents and check emails with complimentary WiFi.
Location
Hilton Garden Inn Jackson/Flowood
118 Laurel Park Cove, Flowood, MS
39232, United States
Hours
Reviews
3.9
522 reviews
5 stars
258
4 stars
110
3 stars
49
2 stars
39
1 star
66
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted dirty rooms, including unclean bathrooms, stained linens, and general lack of housekeeping.
Service Problems
Customers reported poor service, including unresponsive staff, billing issues, and lack of available amenities.
Renovation Complaints
Many guests noted ongoing renovations that disrupted their stay, with incomplete rooms and lack of communication from staff.
Amenities Lacking
Several reviews mentioned the absence of basic amenities like breakfast, a functioning restaurant, and housekeeping services.
Positive Staff Interactions
Despite the issues, some guests praised the friendliness and helpfulness of the staff during their stay.
- KHki h6 days ago1.0I called ahead to see if the keys were working after reading other reviews. The hotel told me there was no issues with keys. I showed up and they were not working. Also our room had multiple items that were broken or not working. We left early and there was no coffee since the night auditor was asleep.
- MBMichael BrownJan 4, 20261.0This hotel couldn’t give us a room key. The staff had to come and open your room every entry. I have never heard of such. They claimed the system was down, it was a strange problem. Most amenities were either under repair or unavailable due to the key issue. Avoid this hotel until problems are fixed.
- ABAshley BJan 3, 20262.0If you are staying at this location in January 2026, call and ask before you book your stay if your room will have a key if that is important to you. As of 1/3/26, the rooms do not come with keys so the lady at the front desk has to go up with you to let you in. If you need to leave your room during your stay, you’ll either have to leave your door cracked and hope no one goes into your room or ask the front desk lady to let you in every time you need to leave. The room numbers are not attached to the doors but are leaning up against the wall on the floor outside the doors. There is construction going on in the lobby. This appears to be an older hotel or maybe has just been poorly maintained in the past. It seems like they are trying to make renovations but it isn’t horrible as far as hotels near the airport go. It is clean and the lady at the front desk is very nice and friendly. It is tucked away at the end of the street so there isn’t a lot of traffic or noise, for that matter. If you’re outside, you can hear the airplanes in the distance but I haven’t heard anything in the rooms. The a/c and heat work fine in our room. The bathroom fixtures could be replaced- poorly installed, rusty metal and broken stoppers. There are nice places to shop nearby and restaurants in walking distance with sidewalks. I rate it 2 stars solely based on there not being keys to the rooms and the only way to get into them is by waiting for the front desk lady - this will be interesting in the morning, I’m sure, as people are checking out. If there had been keys, I’d probably rate it 3 or 4 stars. I haven’t had the breakfast experience yet so we shall see.
- LJLaurie JonesDec 13, 20251.0On a business trip and decided to stay here. Upon checking in hotel is under renovations no problem. Upon entering our room we noticed the thermostat does not work. We are then awaken at 3 :00 to find there are bugs falling on the bed and crawling on the ceiling. We call downstairs and the attendant says the ladybugs. So they know there are bugs in there hotel. She then tells us there is no place to put us. We have to wait until morning for maintenance. Call agan finally move us to room that has a cracked shower door but no bugs. Luckily we are only here for one day. Would not recommend this hotel for anyone.
- DHDonald HillNov 23, 20255.0This might be the best option for a hotel near the Jackson airport if you are a Hilton member. They are just finishing up a renovation.
Frequently Asked Questions About Hilton Garden Inn Jackson/Flowood
What accessibility features does Hilton Garden Inn Jackson/Flowood offer?
The hotel offers accessible parking and an accessible elevator for guests with mobility needs.
Is parking available at Hilton Garden Inn Jackson/Flowood?
Yes, self-parking is available for free at the hotel.
What dining options are available at the hotel?
The hotel features a restaurant called the Garden Grille Restaurant that offers cooked-to-order breakfast and a bar serving local beers and wines.
Does Hilton Garden Inn Jackson/Flowood allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
Are there any recreational facilities available at the hotel?
Guests can enjoy a fitness center for free and an outdoor pool on the property.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is WiFi available at Hilton Garden Inn Jackson/Flowood?
Yes, complimentary WiFi is available in public areas including a public internet terminal.
Are there nearby dining or entertainment options around Hilton Garden Inn Jackson/Flowood?
Yes, nearby you can visit CaddyShanks, a sports bar, and Half Shell Oyster House, a seafood restaurant, perfect for relaxing before or after your stay.
How can I use local services near Hilton Garden Inn Jackson/Flowood?
There are several real estate agencies nearby such as Southern Homes Real Estate and April Smith, Southern Homes Real Estate, which can assist if you're looking for local property information or services.
Are there health and wellness services around the hotel?
Yes, nearby Winning Smile Dental Group offers dental care, and Burn Boot Camp provides fitness classes, both accessible for guests seeking health services near the hotel.