Business Details
About
HotelHilton
In the heart of Downtown St. Louis, Missouri, Hilton Pennywell St. Louis at the Arch resides in the financial district at 4th and Olive Streets. Set in the restored historic Merchants-Laclede Building, it's walking-distance to Busch Stadium, The Gateway Arch, America Center, and much more. Ideal for business or leisure, the hotel is 13 miles from Lambert International Airport. The Pennydrop Bar and Kitchen offers excellent dining, and amenities include covered parking, a fitness center, and 195 rooms with high-end features. Experience St. Louis with exemplary service at Hilton Pennywell St. Louis at the Arch.
Location
Hilton Pennywell St. Louis at the Arch
400 Olive St., Saint Louis, MO
63102, United States
Hours
Reviews
3.8
2,022 reviews
5 stars
927
4 stars
500
3 stars
190
2 stars
158
1 star
247
What are people saying?
AI-generated from recent customer reviews
Service Quality
While some staff members received praise for their friendliness and helpfulness, others were reported as rude or unresponsive, leading to mixed experiences.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, unclean bathrooms, and overlooked housekeeping tasks.
Dining Experience
Guests frequently reported poor dining experiences, including long wait times for food, incorrect orders, and limited menu options.
Comfort and Amenities
The hotel was noted for its comfortable beds and spacious rooms, but issues with air conditioning and noise from the street were common complaints.
Location
The hotel is well-located near major attractions like the Gateway Arch, but some guests mentioned that the surrounding area was underwhelming or affected by construction.
- LLLisaJan 2, 20264.0Beautiful historic property conveniently located to restaurants, attractions (see pics) and parking options. Impressive lobby area with self check out snack options. Very friendly staff. Soaring ceiling heights in the rooms. Very comfortable bed. Older property could use some touching up in the baths (caulking, grout). Loved the soft lighting option in the bathroom. The HVAC has a particular sequence to the buttons but it worked perfectly. Tv proportionate to room size. Generous fridge size. Coffee service in the lobby would be a nice touch. Overall great value, would definitely return.
- JLJaysaJay LaFerraraDec 21, 20255.0Maurice’s service was excellent! He was very respectful and overall a great bartender! 10/10 service!
- SWStephanie WagnerDec 21, 20253.0We walked into a room the smelled of spilt bleach. The tub was not clean. The shower was covered in hair on the wall from a prior guest. The body wash bottle was empty. The coffee supplies had not been restocked. We ordered in room dinner with a beer that required a bottle opener and they did not have a bottle opener. We ordered breakfast at 7:15 am and it took an hour to arrive and only then because we called down to ask about it. It was cold and ridiculously bad for the price tag. That said, the bed was comfortable. The size and layout of the room was nice. The street noise is LOUD. The valet drivers beep car alarms to locate vehicles in the parking garage across the street and the rev of engines is a lot.
- ASAmelia SeelyeDec 1, 20251.0The hotel was nice don’t get me wrong staff was kinda rude during check in but when I checked out it was a different lady and she was super nice and sweet also the hotel elevator smelled like cigarettes and alcohol the entire time I was there also there was no microwave in the room and everything was all beat up kinda looked janky compared to photos online I honestly would never stay here again. Also the heat was on in my room I set it to 75 degrees and it was still freezing cold all night and morning
- WWWilsonNov 29, 20251.0Beware: We stayed at this hotel multiple times to give it a fair chance and we thought it was in a good location; however, we have had consistent issues with their service and food menu items being out of stock. Food: In the same day, we attempted to order room service for lunch, cancelled our order once we received a call from the front desk stating they were out of burgers, and we still charged for room service upon checking out. The downstairs bar/restaurant area is just as bad. We tried ordering several items on the menu (some of which I asked in advance if the items still available because we experienced the room service issue), and yet again, we were told yes we have the items by our waiter. Minutes later the waiter came back to tell us no, sorry we’re out of the items you ordered. This happened 2x just at the restaurant. Needless to say, we won’t be back.
Frequently Asked Questions About Hilton Pennywell St. Louis at the Arch
What are the check-in and check-out times at Hilton Pennywell St. Louis at the Arch?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does Hilton Pennywell St. Louis at the Arch allow pets?
Yes, both cats and dogs are allowed at the hotel; pets are welcome.
What types of payment options does the hotel accept?
The hotel accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Are there any dining options available at the hotel?
Yes, the hotel has three restaurants including the Pennydrop Bar + Kitchen, which offers dining and bar services.
Is Wi-Fi available at Hilton Pennywell St. Louis at the Arch?
Yes, Wi-Fi is available in public areas including a public internet terminal.
Does the hotel provide facilities for guests with mobility challenges?
Yes, the hotel is mobility accessible, has accessible parking, and elevators available.
What parking options are available for guests at the hotel?
Guests can use self-parking and valet parking services at the hotel.
Are there fitness or wellness amenities on-site?
Yes, the hotel offers a free fitness center, but does not have a sauna, spa, or pools.
Which nearby attractions can guests visit when staying at Hilton Pennywell St. Louis at the Arch?
Guests can easily visit Busch Stadium, The Gateway Arch, and America Center, all within walking distance from the hotel.
How can guests access the hotel from Lambert International Airport?
Lambert International Airport is approximately 13 miles from the hotel; however, the hotel does not offer airport shuttle or transfer services.