Business Details
About
Hotel
Located near the Westport Plaza business and entertainment district, the DoubleTree by Hilton Hotel St. Louis - Westport offers both business and leisure travelers alike relaxing accommodations and award winning customer service. Awarded the TripAdvisor Certificate of Excellence for their consistent attention to their guests, the DoubleTree Westport would be excited to host you on your next trip to the St. Louis area. Guests will enjoy complimentary parking, access to a heated indoor pool and whirlpool, complimentary shuttle to nearby businesses, and much more. Looking to plan an event? The hotel's largest meeting room can accommodate up to 600 guests
Location
DoubleTree by Hilton Hotel St. Louis - Westport
1973 Craigshire Road, Saint Louis, MO
63146, United States
Hours
Reviews
3.9
2,036 reviews
5 stars
919
4 stars
535
3 stars
262
2 stars
139
1 star
181
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty rooms, stained carpets, and unclean bathrooms.
Staff Service
While some guests praised the staff for being friendly and helpful, others reported unprofessional behavior and poor customer service.
Room Condition
Many customers noted that the rooms were outdated, with complaints about worn furniture, small TVs, and maintenance issues.
Breakfast Quality
Several guests found the breakfast options overpriced and lacking in quality, with some reporting that items were unavailable or poorly prepared.
Noise Levels
Guests frequently mentioned noise disturbances from the highway and other guests, impacting their overall comfort.
- RSRohit Singh4 days ago5.0Very good service on this place
- AAARNAB5 days ago5.0I had an exceptional experience at this hotel. The staff was incredibly polite and attentive, making sure every detail was taken care of. The room was spotless, spacious, and beautifully designed with all the modern amenities I needed. The food was delicious, and the variety offered at the restaurant was impressive. The overall ambience of the hotel — from the lobby to the rooms — felt luxurious and calming. The check-in and check-out process was smooth, and the service throughout my stay was outstanding. I truly felt valued as a guest. Highly recommended for anyone looking for comfort, quality, and top-class hospitality.
- LCLogan CarterNov 16, 20254.0The service and staff were fantastic on a busy weekend with multiple sports teams. Overall rooms are showing their age. Definitely not the most convenient location, somewhat close to Westport Plaza.
- FRFiona RochelleNov 15, 20252.0Great if you like the sound of the interstate putting you to sleep. Hotel is in desperate need of a remodel. our room was not serviced and could not get to anyone at reception as lines were so long. Found a previous guests underpants on window ledge! Limited menu, but lots of other places to eat a short drive away.
- SSStephen StockNov 15, 20252.0Unsure how this places rates 3.9 out of 5.0. This is a motel 6 (on the highway) and LOUD, coupled with some remarkably cheap finishes. My bathroom door was from home depot and the entry door didn’t really true up to the frame. The staff were nice, but badging this with Hilton is a bit of a stretch. I got a pretty low rate via hotwire, but still feels like I got played.
Frequently Asked Questions About DoubleTree by Hilton Hotel St. Louis - Westport
What are the check-in and check-out times at DoubleTree by Hilton Hotel St. Louis - Westport?
Check-in starts at 4:00 PM and check-out is by 11:00 AM.
Is parking available at the hotel, and is there a fee?
Yes, free self-parking is available for guests.
Does the hotel offer airport shuttle services?
Yes, a free airport shuttle service is available for guests.
Are there dining options within the hotel?
Yes, the hotel features 3 restaurants and has a bar on site.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and accessible elevators, and is mobility accessible.
Are there any fitness or pool facilities available to guests?
Yes, a fitness center is available for free, along with 2 heated indoor pools and a hot tub.
Does DoubleTree by Hilton Hotel St. Louis - Westport provide WiFi access?
Yes, WiFi is available in public areas along with public internet terminals.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at the hotel.
What are some nearby hotels if I need alternative accommodations?
Nearby hotels include HavenHouse St. Louis, Holiday Inn, and DoubleTree by Hilton St. Louis at Westport.
What local points of interest can guests visit near the hotel?
Guests might visit the St Louis Reptile Show for pet services or enjoy Beauty services at Brown Honey Esthetics Spa and Massage by TK spa.