Hampton Inn Minneapolis/St. Paul-Woodbury

Reviews

• RS

  Renouard Sanders

  Oct 23, 2025
  1.0
  This place is horrible. The room fridge only works if you open/close it every 3 hours (front desk told me this). As a result I had food get spoiled. Twice! Key cards don't work on the outside doors. Half of the fitness room equipment is out of order. The only ice machine is on the first floor. It's a disgrace to the Hilton name.. I'm a diamond member but I'll never revisit this location
• MM

  Megan McClintic

  Sep 21, 2025
  3.0
  Let's start with the positives; the staff was very friendly, the breakfast was decent for a Hampton Inn, the location for the price was excellent (we were visiting to attend a baseball game in Minneapolis, and the hotel was small, so the parking lot was manageable. Where it could use some work; I've never stayed in a Hilton that hasn't given me waters with my stay. This hotel makes you choose between points and waters. I'm a diamond member and have I think 40 stays so far this year, literally not a single other hotel refused to give me waters. It was just weird! The rooms definitely need some TLC and the bed was incredibly hard and uncomfortable.
• AM

  Andy Mutscher

  Sep 13, 2025
  1.0
  No WiFi ,no tv, beds are like sleeping on plywood
• AS

  Amariah Schoener

  Aug 10, 2025
  1.0
  I do not post negative reviews until I’ve given ample time for things to be made right, but at this point Hampton/Hilton has been given enough chances. We stay pretty exclusively with Hilton/Hampton. We are not wealthy, but do stay in hotels several nights around 1-3 times per year for work, to visit home, or for vacation. I’ve never had an experience like what we had at this location, and was absolutely shocked by the customer service we received. We booked a room here for 5 nights. On the first night we were on our way back to our room, and I noticed that the hallway smelled heavily of marijuana. Not as if someone passed through having just smoked, but someone actively smoking in their room, and it could be narrowed down to two doors down from us. It was late and we were on the way back with our young children. I reported it immediately to the hotel staff. They came upstairs, smelled it, agreed with me that it was definitely Marijuana and someone was smoking, and then said they’d “spray the hallway” and speak with their manager. I later approached the same staff member who said there was nothing more they could do. Obviously my concern was not so much for the smell, but for my children’s exposure to drugs in the shared vent system. I smelled it again the second night. I complained again via email during our stay, and again via chat and was only told “it will get passed on to the manager”. No further solutions were offered. Finally I was referred to Hilton’s customer service line. I called the services line, and was offered 20,000 rewards points. When I declined that, requesting a refund for just those two nights where there was a smoke smell, they became agitated/angry with me and refused to help. They put in a “case” with the hotel, and in contrast to what I was told by Hampton, said they were unable to help me and that only the hotel could issue any type of refund. I was told I’d hear back in 48 hours. Then the email said 72 hours. I did not hear back from Hilton or Hampton until I emailed them back 4-5 days later, at which point they said they were investigating and said they sent me 5,000 rewards points and wrote me off again. In addition to this, to be completely frank, the carpets were greasy, there were unidentifiable stains on the wall, our tub drain was broken, and the hotel was overall not that great. Again, normally I wouldn’t complain because it’s just a place to sleep and the beds were clean enough. It doesn’t take much for me to be satisfied with a stay. In fact, I’ve never made any kind of complaint at any other Hilton hotel I’ve stayed at. However, in this case I’m extremely irritated with how things were handled, and as a rewards member, even more so. Hampton is supposed to have a 100% satisfaction guarantee, and even when it was mentioned, no one bothered to help. I will definitely be rethinking my loyalty to Hilton, and will be sure to let everyone know since apparently it should be “buyer beware” and not “satisfaction guaranteed”.
• RC

  Rebecca Cron

  Aug 10, 2025
  1.0
  Poor lighting, tired rooms, no staff, and hot water that runs out halfway through your shower.

Frequently Asked Questions About Hampton Inn Minneapolis/St. Paul-Woodbury