Hampton Inn & Suites St. Cloud, MN

Reviews

• AT

  Alex Thies

  Sep 6, 2025
  1.0
  I don’t usually write reviews, but I felt compelled to share our experience so other wedding couples can be aware. My husband and I had to use this hotel for our wedding block because our venue has a contract with them. Unfortunately, it turned out to be the worst vendor experience of our entire planning process. To be clear, our main frustrations were with mid to upper management—not the front-line hotel staff. From the beginning, there were issues. Due to “staffing problems” (as they claimed), several of our guests were told there was no block under our name or were placed on a “waiting list” that, according to management, didn’t exist. Some were told the booking code was invalid—even though the hotel provided it—and others were told they were on the block but weren’t. My husband ended up driving 1.5 hours to the hotel just days before the wedding to sort it out in person. Communication was a major problem. Emails and calls often went unanswered or were responded to very late. Staff turnover was apparently to blame, though we were never notified of any changes. On top of that, some guests were told their rooms weren’t ready, even when checking in well after the stated check-in time. When we checked in, we were told we’d need to switch rooms halfway through the weekend due to our complimentary night (from the venue contract) being booked separately from our paid nights. We explained we couldn’t switch rooms during our own wedding. Thankfully, a team member resolved it, but we still had to return one key and get a new one for the same room, which felt unnecessary. Later, we mentioned the ongoing issues to the owner of our venue, and they reached out to the hotel. That triggered a random, unscheduled call from hotel management—in the middle of our honeymoon. Rather than apologize or take accountability, the call was defensive and condescending. They claimed wedding blocks "aren’t really a thing" unless welcome gifts are involved (despite them giving us a discounted group rate). They also asked us to provide a list of guests who had issues—again, while we were on vacation—even though my husband had already resolved the issue in person. We gave a few names as examples, and they replied, “Well, those guests are already on the list,” completely missing the point that they had not been properly added until we escalated. There was also an upsetting incident with my 80-year-old grandfather, who has Alzheimer’s. Despite being promised a first-floor room near the elevator, he and my grandma were placed on the second -floor in one of the farthest rooms down the hall (due to wanting conjoined rooms with a family member). They were fine with this change however, when they arrived, the room key didn’t work. So my grandma had to physically set my grandfather on the floor so she could return to the front desk for help. When we brought this up, the hotel’s response was essentially, “He should’ve requested a wheelchair.” Again missing the point as to why we were upset with our experience. During the call, management repeatedly blamed “staffing issues” while also insisting their management team was strong—despite the fact that the person we were communicating with either left or was fired in the middle of everything, and a manager was the one who mishandled the block in the first place. Honestly, there’s more I could say about the experience and that phone call, but I will leave it at that cause this is already so dang long. In the end, they gave us a half-hearted apology that essentially blamed us and said they’d do better “next time.” Well—there won’t be a next time. And that’s fine. We’re not looking for excuses or more "apologies". We just want to warn other couples: if you’re considering this hotel for a wedding block—don’t. It’s not worth the stress.
• PH

  Peter Hitzel

  Aug 9, 2025
  4.0
  ⭐⭐⭐⭐ The Hampton Inn in St. Cloud is UNDER RENOVATION (which they DO NOT disclose beforehand at all!) It (at the moment) offers clean, comfortable and brand new carpet glue smelling rooms and a welcoming atmosphere. The beds were cozy, breakfast was standard Hampton style, the breakfast lady vacuuming around you (while trying to have a quiet breakfast) as if she has too much put on her plate from management. This and the renovation is the reasons I didn’t give a full five stars (always compare Hamptons to Hamptons) was the undisclosed renovation and the breakfast lady — the overall experience was OK. Once fully renovated a solid choice for business or leisure stays in the St. Cloud area.
• MT

  Michelle Timmer

  Jul 19, 2025
  5.0
  The front desk clerk was great when we checked it! She communicated well and followed through with her statements.
• HD

  Hank Darnell

  Jun 28, 2025
  5.0
  We have stayed here many times over the years. Always clean rooms, excellent service and Riley helped us when we were in a difficult situation. Thank you!
• BF

  Brian Fernandez

  Jun 11, 2025
  3.0
  Rooms are good, staff is nice, breakfast good. My one complaint is on the 4th floor e.g 418 there is a deep droning / mechanical sound, maybe HVAC, that kicks on and lasts for what feels like hours. It’s hard to ignore when trying to sleep, even with ear plugs. I don’t know if anything can be done about it but just a heads up if you plan on staying here.

Frequently Asked Questions About Hampton Inn & Suites St. Cloud, MN