Hilton Garden Inn Mankato Downtown

Reviews

• EH

  Eros H

  2 days ago
  4.0
  I wish they had the same pillows as Holiday inn But have a little better breakfast
• TS

  T S

  3 days ago
  2.0
  Meh. For the price i paid, I expected something more. No free breakfast. No late check out. Not impressed.
• BC

  Barbara Cottrell

  Dec 11, 2025
  5.0
  Convenient location in downtown, helpful staff and comfortable rooms!
• NB

  Nicole Bowen

  Dec 2, 2025
  3.0
  Dirty blanket on my bed and VERY drafty from the cold weather outside. I had to sleep with my coat on 😥
• BM

  Bethany Marrero

  Nov 16, 2025
  1.0
  ⭐ 1-Star Review — Hilton Garden Inn, Downtown Mankato If you’re planning any major event—especially a wedding—do NOT trust the Hilton Garden Inn in downtown Mankato. We had a contract for their suite and a room block, and they still created one of the most stressful, chaotic experiences of our entire wedding weekend. When we arrived to check in, the front-desk staff acted visibly nervous but said nothing about what was actually happening. I was told “the hotel is fully booked” and that “the system wasn’t letting her check me in.” She never explained why. Instead, she walked away, hugged and chatted with her friends, and delayed things even more—while I was already supposed to be getting my hair done in the suite we had contracted. A supervisor eventually came out and told us they had a regular guest staying in the suite that was supposed to be ours. They said they’d “get him out,” “clean the room,” and get us checked in, and they put us in a junior suite “for the time being” so I could start getting ready. Hours went by. Nothing happened. By 1am, we still hadn’t received the suite. At 3am, I woke up in a full panic attack because I knew Hilton had no intention of following through. I went downstairs, and staff told me to “just wait until 7am” for the manager—even though my entire wedding party was scheduled to get ready in that suite in a few hours. When the manager, Ryan, finally showed up around 3am, he made it very clear he was annoyed he had to come in. His tone was dismissive, irritated, and he acted like I was the problem. He gave us excuses instead of answers: one suite had been out of service for “over six months,” the conference room was “too dirty to clean in time,” and he offered no solutions. No accountability. No urgency. We left at 4am and called Arch + Cable, who immediately stepped up and saved our wedding day—something Hilton should have done but never did. And the issues didn’t stop there. At checkout, since we were still in the junior suite, the staff gave me attitude about cancelling the suite they never provided. The older red-haired woman even said she “couldn’t promise we wouldn’t be charged” for canceling a room we never received. Every staff member claimed they “couldn’t do anything without the manager.” I left voicemails for three managers at 3am. No one called me back. I had to call again on my honeymoon just to get a response. The general manager finally told me he didn’t call because he “thought his staff handled it,” even though the staff said repeatedly they couldn’t fix the situation. So how could he assume anything was taken care of? And all of this doesn’t even touch on the condition of the hotel: – small rooms – cracked lamp shades – worn, dingy spaces – and the worst customer service I’ve ever experienced The GM eventually offered some compensation and paid for our stay at Arch + Cable, but that doesn’t begin to cover the business they made from our room block or the chaos they caused. Our schedule had to be shifted on the fly. Our new hotel wasn’t connected to our venue anymore, so after the ceremony we ended up standing around the reception space with nowhere else to go. Our caterer panicked and thought they needed to start dinner early. I had to comfort my caterer on my own wedding day because Hilton’s mistake set off a chain reaction. And the final blow? My decorator told me Hilton had done something similar to her friend on their wedding day. This wasn’t an isolated incident—it’s a pattern. Warning: If you have an important event, do not book the Hilton Garden Inn in downtown Mankato. They will not communicate, they will not follow through on what they promise, and they will leave you scrambling to fix their mess. After everything we woke up the day after our wedding to an email stating we would be charged for a late cancellation on a room they never had available for us to check in. Go to Arch and Cable - they are amazing! Customer service was the best I have ever received. They are better in every way. They are modern, clean, friendly and chic.

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