Business Details
About
Hotel
The Embassy Suites by Hilton Detroit Troy Auburn Hills is conveniently located off I 75 in Michigan's safest city voted by CNN Magazine. Minutes away from the best shopping in the state. 20 minutes from downtown Detroit and steps away from companies leading the globe in mobility innovation. This beautifully renovated all suite property is the premier destination for an overnight or event experience. Every guest receives a luxurious suite. Evening reception and made to order breakfast. Enjoy delicious small plates at the Atrium Lounge or discover Chef Aprim's fusion cuisine in the Riparian Grille. Our fitness center features Precore equipment and Peloton® bikes. Electric vehicle charging stations. Outdoor patio with fire pits and Hilton Honors points await.
All this and Hilton's CleanStay following the strictest protocol to ensure our guests and associates stay safe. We look forward to welcoming you to the Embassy Suites by Hilton Detroit Troy Auburn Hills.
Location
Embassy Suites by Hilton Detroit Troy Auburn Hills
850 Tower Drive, Troy, MI
48098, United States
Hours
Reviews
4.1
2,029 reviews
5 stars
1,065
4 stars
495
3 stars
203
2 stars
103
1 star
163
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the staff for their friendliness and attentiveness, highlighting individual employees like Marc, Patrice, and Ray for exceptional service.
Cleanliness Issues
Several reviews mentioned cleanliness concerns, including dirty rooms, stained carpets, and unclean bathrooms, indicating a need for improved housekeeping.
Noise Levels
Guests frequently complained about high noise levels, particularly from children and events in the atrium, making it difficult to relax or sleep.
Aging Facilities
The hotel was noted to be showing signs of age, with issues like peeling wallpaper and outdated decor, leading to a perception of decline in quality.
Breakfast Quality
The complimentary breakfast received positive feedback for its variety and quality, especially the made-to-order omelet station.
- NNNick6 days ago3.0Have been staying here for years. But it's gotten bad over the years. Seems like every year a little more run down. Now charging $15 a night to park. Will never be back!
- BHBrett HermanceNov 15, 20255.0Public Men's bathroom mirrors look terrible. Water stained mirrors. Need to be replaced!
- EMEmily MuroNov 11, 20255.0Heather in the Atrium restaurant made me feel taken care of while I was in town taking care of other people. It meant so much to me during a stressful week.
- THTodd Vanden HeuvelNov 2, 20253.0Generally seemed short staffed. Elevators dirty and had food and trash on the floors for hours. Old site needing a lot of work to measure up to normal E.S. experience. Stayed here on purpose for typically fabulous breakfast at all E.S. facilities. Instead, variety was lacking. Cold foods (milk for cereal in machine) was warm. Warm food (sausage links) were cold. Watched unattended child take an entire dinner plate of eggs from buffet and immediately dump them in the trash. Staff observed this and did nothing. Won't stay at this location again. I will travel across town and try one of the other Detroit area locations next time. Only plus was very friendly staff.
- DCDawn CampbellOct 25, 20255.0Let me start by saying my very first positive interaction was with Marc, and he set the tone for our entire visit. His kindness, patience, and willingness to answer all of our questions, with no hesitation or frustration, truly made us feel welcome. Because of him, my BFF and I decided to have an overnight staycation together. We’ve been friends for many years and hadn’t done something like that in a long time, so this visit was special. Marc’s intentional helpfulness played a big part in making it such a wonderful experience, and I’m so grateful. Then came Patrice, and I remember saying, “How can lightning strike twice?” It’s rare to encounter two amazing employees who both make you feel like a valued guest. She was just as warm, professional, and attentive. I absolutely love the Embassy Suites. I hadn’t been there in years, and this visit truly exceeded our expectations. The customer service was top-notch, intentional, positive, and genuine. When I misplaced my keys, the staff immediately jumped into action to help me. It may seem like a small thing, but it spoke volumes about their care and professionalism. From the manager’s reception in the evening to the wonderful breakfast in the morning, everything was exceptional. Thank you again to the entire team — especially Marc and Patrice — for making our stay so memorable. I sincerely appreciate you all. 🌸
Frequently Asked Questions About Embassy Suites by Hilton Detroit Troy Auburn Hills
What accessibility features does Embassy Suites by Hilton Detroit Troy Auburn Hills offer?
The hotel offers accessible parking and an accessible elevator to accommodate guests with mobility needs.
Is breakfast included during my stay at this hotel?
Yes, breakfast is available for free for all guests at Embassy Suites by Hilton Detroit Troy Auburn Hills.
Does the hotel have facilities for business travelers?
Yes, the hotel provides a business center and 10 meeting rooms suitable for business events and meetings.
Are pets allowed at the Embassy Suites by Hilton Detroit Troy Auburn Hills?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
What parking options are available for guests at this hotel?
Guests can enjoy free self-parking and accessible parking options during their stay.
Does the hotel offer fitness facilities?
Yes, there is a fitness center available to guests free of charge, featuring Precor equipment and Peloton bikes.
Is there a restaurant or bar on-site?
Yes, the hotel has one restaurant and a bar, including the Riparian Grille featuring Chef Aprim's fusion cuisine.
How can guests travel locally to and from the hotel?
The hotel offers a local shuttle service to facilitate guests' travel around the Troy area.
What nearby dining options can guests explore around the hotel?
Guests can enjoy dining at nearby spots like Riparian Grille, an American restaurant and bar, and The Dinner Detective, which offers a dinner theatre experience.
What are some nearby points of interest for visitors staying at the Embassy Suites by Hilton Detroit Troy Auburn Hills?
Visitors can explore attractions such as Somerset Apartments, a landmark fountain, and enjoy shopping at North Troy Corporate Center, a nearby shopping and event center.