Business Details
About
HotelTru by Hilton
Six miles from Cherry Capital Airport TVC, we’re near shopping, dining, and outdoor fun. Grand Traverse Mall is only one mile, and Grand Traverse Commons, Front Street shops, and West End Beach are within three. Mari Vineyards is eight miles away with many wineries on the Traverse Wine Coast. We offer a free breakfast and WiFi, and a fitness center.
Location
Hours
Reviews
4.3
234 reviews
5 stars
150
4 stars
42
3 stars
15
2 stars
9
1 star
18
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness and well-maintained rooms.
Staff Service
Feedback on staff service was mixed; while some guests highlighted friendly and helpful staff, others reported unprofessional behavior and poor customer service.
Breakfast Quality
The breakfast offerings received varied reviews, with some guests enjoying the selection while others found it lacking and disappointing.
Room Amenities
Several reviews noted the lack of basic amenities in rooms, such as coffee makers and microwaves, which disappointed some guests.
Location
The hotel is conveniently located near downtown and various restaurants, although some guests found it difficult to find due to poor signage.
- JWJessica WetherellJan 4, 20265.0We stayed here for my boyfriend’s birthday! The room was clean with a beautiful view! The staff was super friendly and even gave a birthday basket in the room to my boyfriend! We enjoyed our stay!
- AHArlene HetzerDec 30, 20255.0Very friendly and nice staff. Great stay as always.
- JSJanet ShyDec 22, 20255.0The room was clean and comfortable. The food offered for breakfast was a good selection and tasty. The staff was friendly. Our only disappointment was no microwave in the room. Otherwise excellent stay.
- MYMike YakichDec 15, 20255.0Looks to be a newer up to date facility. Very clean and comfortable. Front desk staff were welcoming and attentive.
- JMJayne MathewsDec 8, 20251.0Upon check-in, the room was not up to our standards. After speaking to the front desk we were told we had the option to find another place to stay and they would let Expedia (whom we booked through) know that we canceled so we can get a refund. That is what we did. Now they will not be issuing a refund to us. They kept our money for us NOT staying there. THAT is not right.
Frequently Asked Questions About Tru by Hilton Traverse City
What are the check-in and check-out times at Tru by Hilton Traverse City?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Tru by Hilton Traverse City offer free WiFi?
Yes, free WiFi is available in public areas along with public internet terminals.
Is breakfast included with a stay at Tru by Hilton Traverse City?
Yes, a free buffet breakfast is included.
Are pets allowed at Tru by Hilton Traverse City?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features does Tru by Hilton Traverse City have?
The hotel has accessible parking, an accessible elevator, and is mobility accessible.
Is parking available and is there a fee at Tru by Hilton Traverse City?
Yes, self-parking is available for free.
Does the hotel have a fitness center and what other amenities are offered?
Yes, there is a free fitness center, a game room, vending machines, and a business center.
What dining options are available near Tru by Hilton Traverse City?
Nearby dining options include Tropical Smoothie Cafe, Firehouse Subs, McDonald's, Panera Bread, Big Boy, and Starbucks.
Where can I find car rental services near the hotel?
Hertz car rental agency is nearby if you need a vehicle during your stay.
Are there any health and wellness services nearby Tru by Hilton Traverse City?
Yes, you can visit WellNow Urgent Care, Serenity Massage & Wellness, Gallagher Massage, and Smith Chiropractic & Wellness.