Business Details
About
Hotel
Located across the street from Michigan State University's campus, and overlooking Spartan Stadium, Graduate East Lansing mixes classic style with campus spirit, with nods to MSU icons. Feel at home in our Michigan Up-North retreat, located right on Grand River ave.
Location
Graduate by Hilton East Lansing
133 Evergreen Avenue, East Lansing, MI
48823, United States
Hours
Reviews
4.6
1,110 reviews
5 stars
892
4 stars
112
3 stars
34
2 stars
17
1 star
55
What are people saying?
AI-generated from recent customer reviews
Valet Issues
Numerous customers reported problems with valet parking, including delays, miscommunication, and parking tickets.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, many reviews highlighted poor service, lack of responsiveness, and unprofessional behavior.
Room Quality
Guests appreciated the decor and cleanliness of the rooms, but there were complaints about room functionality, temperature control, and maintenance issues.
Location
The hotel is well-located near Michigan State University, making it convenient for visitors to the campus.
Dining Experience
The rooftop bar and cafe received mixed reviews, with some enjoying the atmosphere while others criticized the food quality and service.
- EPEric Blake Parks1 day ago5.0The best customer service EVER! My favorite hotel in East Lansing!
- MJMark JostesNov 17, 20254.0Great hotel in the perfect location. I would have liked to give 5 starts across the board but there were a couple of things that I believe they need to address. First off, when spending $500+ a night you would expect some sense of a pleasant greeting. Upon checking in I greeted the front desk clerk with a "Hello, I'm checking in, and provided my last name. In return I received "Got an ID?". Was just a little surprised at this. Oh well... Maybe a bad day. Secondly, the restaurant/bar on the 10th floor is great. I arrived prior to my wife and as it become crowded she had to wait in line outside the restaurant to get in. I told security/bouncer that she's my wife and we're staying at the hotel, can you please come sit with me. Nope, there's a fire code and she'll have to wait. Sorry, this is B.S. If the hotel is going to restrict anybody there should a priority for guest and all others need to wait. Once inside our waiter was amazing and went above and beyond. Our room was really nice and the hotel itself has great amenities. I think they just need to prioritize their guest and loyal customers going forward.
- MLMegan LandryNov 7, 20253.0The staff is very friendly and kind, and the location can’t be beat. I do wish they had a dedicated parking lot instead of only using valet or garages. They also don’t have refrigerators in the room, I had bought a few water bottles to keep cold. There are also no ice machines. Overall a good stay and the rooms are quiet and cozy.
- DODavid O'ConnellOct 26, 20251.0Ridiculous and typical for chain hotel masquerading as a high end boutique. Booked a suite for Saturday night. Confirmed it Tuesday, reconfirmed it Thursday, and for good measure reconfirmed it Friday. Get to hotel. Check in. Go to room. Not a suite. Call the front desk and ask what happened and they said there is nothing they can do and the manager is out till Monday lol. They charged me 1600 bucks for a suite. Never offered to refund me. Will be disputing with Amex. It’s a fine hotel but they are notorious for overbooking.
- MWMark WaltherOct 25, 20253.0Staff was nice, parking was confusing, paid for parking with room rate, but never explained that you had to go through valet. No onsite parking. Staff apologized at end of stay, but no price adjust offered. Probably won't stay there again.
Frequently Asked Questions About Graduate by Hilton East Lansing
What is the address of Graduate by Hilton East Lansing?
Graduate by Hilton East Lansing is located at 133 Evergreen Avenue, East Lansing, MI 48823, USA.
Does Graduate by Hilton East Lansing allow pets?
Yes, both cats and dogs are allowed. There is a $75 fee per pet, with a maximum of 2 pets per stay.
What are the check-in and check-out times at the hotel?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Is there free Wi-Fi available at Graduate by Hilton East Lansing?
Yes, free Wi-Fi is available in public areas and there are public internet terminals.
Are there fitness facilities at the hotel?
Yes, there is a fitness center available for free to guests.
Does the hotel offer valet parking or self-parking options?
Valet parking is available for $35. Self-parking is not applicable at this location.
What dining options are available at Graduate by Hilton East Lansing?
The hotel has one restaurant on-site for guest dining.
Are there any nearby coffee shops where I can grab a drink before visiting the hotel?
Yes, Poindexter Coffee and Dunkin' are nearby coffee shops where you can enjoy coffee or smoothies before your visit.
What nearby places can guests visit for entertainment and nightlife?
Guests can visit Graduate Rock Bar, El Depa 1220, P.T. O'Malley's, Rick's American Cafe, and Beggar's Banquet for bars, pubs, and nightlife experiences.
Are there any nearby landmarks or cultural places of interest close to the hotel?
Yes, The Abbot, a landmark and historical building, and the Arts Council of Greater Lansing, an art gallery, are nearby for guests interested in local culture.