Business Details
About
Hotel
Welcome to our DoubleTree by Hilton Hotel Bay City Riverfront located in Bay City, Michigan. Located in the heart of Bay City Michigan, our stylish hotel is within close proximity to many specialty shops, antique stores, restaurants and pubs. Make yourself at home in our comfortable guest room featuring complimentary WiFi and room service. Unwind in our indoor pool, whirlpool and fitness center. Our Bay City-Riverfront hotel boasts over 16,000 sq. ft. of versatile meeting and convention space. Host a meeting or event in one of our elegant meeting rooms or boardrooms or celebrate a special occasion with up to 550 guests in our ballroom. Let our helpful event services team organize your dream wedding reception or important business conference.
Location
DoubleTree by Hilton Hotel Bay City - Riverfront
One Wenonah Park Place, Bay City, MI
48708, United States
Hours
Reviews
4.5
2,198 reviews
5 stars
1,467
4 stars
469
3 stars
136
2 stars
49
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and helpful staff, particularly during events and check-ins.
Cleanliness Issues
Several reviews highlighted significant cleanliness problems, including dirty rooms and bathrooms, with some guests expressing serious concerns.
Dining Experience
While some guests enjoyed the food, others reported disappointing meals, particularly during events, with complaints about bland and poorly prepared dishes.
Room Quality
Feedback on room quality was mixed; some guests found rooms clean and comfortable, while others reported issues like musty smells and outdated furnishings.
Location and Views
The hotel's location by the river received positive remarks, with many guests appreciating the scenic views and proximity to local attractions.
- KLKristy Lauwers4 days ago5.0Beautiful location, clean rooms, friendly staff. Excellent service and great workout area and pool. Hot tub included 😌 Beautifully peaceful stay
- CCCailea Chappel5 days ago5.0I recently had my wedding at Doubletree. It was a great experience. Azurah was amazing the entire time leading up to the wedding. She was willing to answer all questions and concerns I had, and always responded quickly! Brittany helped keep me calm the day of and took care of everything I needed! And as always the food was great.
- MDMolly Decker5 days ago1.0If you have an issue with scent/smells this is not the hotel for you. Smells like it’s been doused in old lady perfume. It’s every floor too. When we got here they were having issues with their key card system and I had to make four trips back to the lobby to get into a room. 2nd day keys randomly stopped working again. What a headache!
- KBKirk BielskisOct 27, 20255.0We had our annual event at the Double Tree this past Saturday and I have to say I was thoroughly impressed all round. Every staff member we interacted with were exceptional. They all were helpful, polite, and delivered on time. It's been a long time since we've had that kind of care. Not only that, but the food was incredible, facility was clean and modern.
- RRRyanOct 22, 20251.0CHECK THE BEDS!!!!! Stayed with my father for an antique show a few weeks ago and it was utterly disgusting. I was double checking the bed for cleanliness, there was absolutely huge disgusting stains on the bed. One huge one I assume was urine, and the other could have been blood For all I know. Also it was soaked into the padding just above it. Not sure if it was when it happened or after an attempted cleaning. Can’t be 100 percent on that. I took pictures and video and showed the man behind the counter explaining that you need to get rid of the mattress at this point use rubber or plastic sheets for the guest because it protects the mattress at that point not everybody can sleep not knowing what they’re sleeping on. I’m unable to do so. He was nice enough to give me a rollaway, but we couldn’t get a room anywhere else and he couldn’t move me or wouldn’t to another room. I cleaned the plastic on the outside of that and it laid that on top of the mattress so I could lay down. Just check the mattresses and look like some of the dresser have been eaten away by mice. That’s just the cherry on top after all that.They only took 40 bucks 25 percent maybe off the room. couldn’t wait to get out the next morning. Don’t stay there if you don’t have to.
Frequently Asked Questions About DoubleTree by Hilton Hotel Bay City - Riverfront
What are the check-in and check-out times at DoubleTree by Hilton Hotel Bay City - Riverfront?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Is parking available at the hotel and is it free?
Yes, the hotel offers free self-parking for guests.
Does the hotel provide free WiFi for guests?
Yes, free WiFi is available in public areas and there is a public internet terminal.
Are pets allowed at the DoubleTree by Hilton Hotel Bay City - Riverfront?
No, pets including cats and dogs are not allowed in the hotel.
What amenities are available for fitness and relaxation at the hotel?
The hotel features a free fitness center, an indoor pool, and a hot tub for guest use.
Are there dining options available on-site?
Yes, the hotel has three restaurants, a bar, and offers room service. Breakfast is available as well.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking, an accessible elevator, mobility accessible facilities, and elevators.
Can guests host events or meetings at the hotel?
Yes, the hotel has 21 meeting rooms and over 16,000 sq. ft. of meeting and convention space, including a ballroom for up to 550 guests.
What nearby attractions can guests visit around the DoubleTree by Hilton Hotel Bay City - Riverfront?
Guests can visit Wenonah Park, the Delta College Planetarium, and explore artisan shops like A piece of ewe and 512 Unique Home Decor and Gifts.
Are there any nearby bars or restaurants guests can explore outside the hotel?
Yes, guests can visit nearby bars such as Stretch’s Curve Bar and Retro Rocks, or try dining at the Riverfront Grille Restaurant & Lounge.
How can guests access the hotel using local travel services or boat tours?
Guests can use Bay City Boat Lines for local boat tours and travel services, which are located near the hotel.