Business Details
About
HotelHilton
This Ann Arbor hotel is only 2 miles south of the University of Michigan and its “Big House” football stadium and adjacent to the Briarwood Mall. Located off Interstate 94 at the State Street exit, our new hotel features the areas’ finest in service and accommodations, providing complimentary WiFi in your room, public spaces and meeting rooms.
The Hilton Garden Inn Ann Arbor hotel is conveniently located near research parks, and the University of Michigan’s campus, hospitals and medical centers.
As a guest of this University of Michigan hotel, you may choose from 130 guests rooms each designed to exceed the needs of today’s business and leisure travelers. Watch your favorite program on a 42-inch LCD TV while enjoying microwavable popcorn prepared in your room. Be productive from the spacious work area, sitting in an ergonomic chair by Herman Miller.
Admire the transitional design, exposed stone and warm and inviting color scheme of our lobby. Work out in our indoor swimming pool or fitness center. Savor a meal at the Great American Grill® and sip a cocktail in the Pavilion Lounge. Our Ann Arbor, Michigan hotel also provides evening room service, a patio with a fire pit and complimentary overnight parking.
Let us assist you with your meeting needs. Make a presentation to 14 colleagues using the 52-inch flat-screen TV in our boardroom. Host a reception for up to 200 guests in the Great Lakes Ballroom. Our professional and passionate catering and event staff will assist to the last detail.
Location
Hours
Reviews
4.4
1,066 reviews
5 stars
685
4 stars
239
3 stars
70
2 stars
27
1 star
45
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for their friendliness and helpfulness, with specific mentions of individuals who went above and beyond.
Cleanliness
The hotel was frequently noted for its cleanliness, although there were some reports of issues in specific rooms.
Amenities Issues
Several guests expressed disappointment regarding the pool being closed or not well-maintained, and issues with breakfast pricing and quality were also highlighted.
Customer Service
There were multiple complaints about poor customer service experiences, particularly regarding check-in issues and handling of reservations.
Value for Money
While some guests felt the hotel offered good value, others criticized the high prices for amenities like breakfast and the overall cost compared to the experience.
- LSLucas ShowermanJan 4, 20262.0My family went there for a mini vacation. The highlight of the trip was supposed to be the splash pad and spa, since my kids love water. While a sign said the water is kept at 86°, my 3 year old son was shivering after 10-15 minutes. There is no hot tub or spa, so they couldn't warm up. One of their outside doors is not double insulated, allows a lot of cold in, and you can feel a breeze at the bottom. The beds were comfortable and they do have video streaming (Disney+, Netflix) available with an existing account.
- CCCrispyboisDec 28, 20254.0The rooms were a fine size but everything is dated/worn. The pillows are two different lengths but the bed was comfortable. There were a lot of fleeting, strong smells in the hotel- Lysol, faint stale cigarettes in the linens, bile in the lobby- all things that were cleaned but lingering in scent. The snack & merch shop isn’t really helpful but there is a CVS a short drive away if you forgot anything. There are tons of restaurants and cute shops a 12 minute drive north, closer to the Hilton Graduate location. We thought this location would be quieter but it was noisy at night and in the morning with children’s voices and exasperated parents. The pool, laundry, and fitness facilities were working and looked to be well maintained. The breakfast looked bland for the price they were charging for it. There is active renovation in the common areas as of December 2025. All of the employees have been helpful, but not in a warm way, in an efficient, robotic way. Housekeeping knocks loudly at 8:30 am on and woke me up each morning despite my “do not disturb” sign up since the hallways carry every noise. Parking was free, everything you want is a short drive away, but if you want quiet- try the Hilton by the storage facility or if you want a walkable Ann Arbor experience, splurge on The Graduate near the Michigan University campus.
- FLFrank LuongoDec 19, 20253.0There was some maintenance being done at the premises. The staff handled it extremely well. The rooms were nice and spacious. Facilities were very good. The gym had decent equipment. The person running the breakfast area was rude and unfriendly. There was no one there and no other area to wait for a work colleague to arrive. I sat at a table and had the offered coffee - but he was upset that I wasn’t ordering any breakfast - again no one there - empty seats. His form was rude and unfriendly. I and our company use Hilton quite a bit. I would suggest training for the gentleman and possibly hating off the precious breakfast area to restrict access.
- THTodd HendersonDec 5, 20255.0I stay in Ann Arbor for a week at a time for work, ant this HGI checks all my boxes. There is a restaurant and bar downstairs with a good menu, and there are plenty of other eating options in the mall, right across the parking lot. Staff is friendly and I've gotten to know many of them. It's a nice home away from home.
- NLNathan LeeNov 27, 20255.0Love this hotel! Great clean rooms, superb service, lovely amenities! The only place my family stays at when they come and visit. The indoor pool is perfect for kids, the gym has everything you need including peloton, and the lobby was a perfect place for us to hang out at and even watch football at. We had a bad GI bug that made our house not safe to host my family for Thanksgiving, but this Hilton came through with both accommodations and place to spend family time together. The front desk (Isaiah) was so helpful with everything, really appreciated him and his support. Thanks Hilton Garden Inn, we will always be coming back!
Frequently Asked Questions About Hilton Garden Inn Ann Arbor
What are the check-in and check-out times at Hilton Garden Inn Ann Arbor?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Is parking available at Hilton Garden Inn Ann Arbor and does it cost extra?
Yes, free self-parking is available for guests.
Are pets allowed at Hilton Garden Inn Ann Arbor?
Yes, both cats and dogs are welcome at the hotel.
Does Hilton Garden Inn Ann Arbor offer free WiFi?
Yes, complimentary WiFi is available in guest rooms, public spaces, and meeting rooms.
What dining options are available at Hilton Garden Inn Ann Arbor?
The hotel has one restaurant called Great American Grill® and a Pavilion Lounge with a bar. Room service is also available in the evenings.
Is the Hilton Garden Inn Ann Arbor accessible for guests with mobility needs?
Yes, the hotel offers accessible parking and elevators, and is mobility accessible.
What fitness facilities does Hilton Garden Inn Ann Arbor provide?
The hotel features a free fitness center and an indoor swimming pool for guests to use.
Are there any eco-friendly practices or certifications at Hilton Garden Inn Ann Arbor?
Yes, the hotel participates in energy conservation programs and has ISO 14001, ISO 50001, and HILTON_LIGHTSTAY eco certifications.
What nearby shopping options are available around Hilton Garden Inn Ann Arbor?
Guests can conveniently visit Briarwood Mall adjacent to the hotel, as well as nearby stores like Best Buy Mobile, Torrid, Justice, and Dry Goods USA for clothing and electronics.
How can guests access University of Michigan from Hilton Garden Inn Ann Arbor?
The hotel is located only 2 miles south of the University of Michigan campus, making it easy for guests to visit the university and the “Big House” football stadium by car or local transportation.