Business Details
About
HotelHilton
The Hilton Garden Inn Portland Downtown Waterfront hotel in Maine is perfectly situated in Portland's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being near by. Steps from our front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. Our Hilton Garden Inn hotel is also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center.
Location
Hilton Garden Inn Portland Downtown Waterfront
65 Commercial Street, Portland, ME
04101, United States
Hours
Reviews
4.5
1,255 reviews
5 stars
846
4 stars
288
3 stars
69
2 stars
20
1 star
32
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location near the waterfront and Old Port, making it convenient for exploring shops and restaurants.
Staff Service
Customers consistently highlight the friendly and helpful staff, noting exceptional service from front desk personnel and restaurant staff.
Room Quality
While many guests appreciate the cleanliness and comfort of the rooms, several reviews mention that the rooms are dated and in need of renovation.
Parking Costs
Guests express dissatisfaction with the high valet parking fee of $40 per night, considering it excessive, especially for those who do not use their vehicle during their stay.
Breakfast Experience
The breakfast service receives mixed reviews; while some guests enjoy the options and quality, others find it lacking or overpriced.
- VLViktor Lopez-Lyons1 day ago5.0We’ve stayed at different hotels both in the Portland area and out of state, and this was one of the best hotel experiences we’ve had. I was reached out to over text before we got to the hotel, and Kylie was super helpful in answering the questions I had. Once we arrived, the valets, Maggie and Carl I believe, were wonderful, as was the lady at the front desk (I didn’t catch her name). Room was very clean and comfortable, and the breakfast was great. We will definitely be back!
- MAMary Ann2 days ago5.0Great location...close to restaurants & shops
- LLLaineyJan 6, 20263.0Location is great and very convenient. We had a room with a view of the water and it was gorgeous! Did not use the valet service, so I cannot speak on whether that is worth the $40/night that they charge. We paid $50 for two nights of parking elsewhere, and walked to the hotel with no issue. Elevators NEED to be updated!!! They were slow, shaky, and seemed to get stuck at various points. Panels inside were falling apart and buttons barely worked. Scary! The bed was comfortable, but the room itself was outdated. Also was not very clean at all - found peanuts on the floor and women’s foundation on the bathroom counter, as well as old standing water in the bathtub. Strangely, things that you would find in a standard hotel were not provided in this room - no pen and paper, for example. Just kind of lacking. Most of the people we spoke with here were very friendly and helpful. Front desk staff and housekeeping service providers were all great! The only unpleasant encounter was with the woman bartending on the evening of 1/2/26. She seemed very irritated when my partner and I came up to the bar for drinks and was dismissive of us. As soon as we got our drinks and I tried to say “thank you,” she had already turned away to continue talking to another couple at the bar that she seemed to know. She continued to ignore us so we ended up leaving after one drink. The sliced fruit she put in our drinks was literally brown and borderline moldy. Not sure if we were being looked down on because of our age, race, or if she was just having a bad day, but the service was not a good look for the hotel overall. I would come back to try this hotel one more time, but not for more than one night. The location can’t be beat, but hotel needs some serious updates.
- IIIDwDec 27, 20255.0Hôtel très correct, nous y avons passé deux bonnes nuits. Bonus: super cookies, thé et café en libre service gratuit dans le couloir !
- BSBeth SalernoDec 13, 20255.0This was our 3rd or 4th stay. The front desk, breakfast and valet staff are all great. Our view looked out on the Christmas-dressed tugboats. Our travelzoo deal included a choice of breakfast for 2 and parking, and we could walk to dozens of shops and restaurants.
Frequently Asked Questions About Hilton Garden Inn Portland Downtown Waterfront
What are the check-in and check-out times at Hilton Garden Inn Portland Downtown Waterfront?
Check-in begins at 4:00 PM and check-out is at 12:00 PM.
Does the hotel provide accessible features for guests with mobility needs?
Yes, the hotel offers accessible parking and accessible elevators for mobility accessibility.
Are pets allowed at Hilton Garden Inn Portland Downtown Waterfront?
Yes, both cats and dogs are welcome at the hotel.
Is Wi-Fi available for guests at the hotel?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are there dining options available on-site at the hotel?
Yes, the hotel has two restaurants, a bar, and offers room service including vegan and vegetarian meals.
What wellness facilities does the Hilton Garden Inn Portland Downtown Waterfront offer?
The hotel features a fitness center for free use, a hot tub, and one indoor pool.
Does the hotel offer any environmentally friendly or sustainability programs?
Yes, the hotel is ISO14001 and ISO50001 certified, uses compostable food containers and cutlery, runs a food waste reduction program, recycling program, energy conservation program, and uses energy-efficient lighting.
Is parking available for guests at the Hilton Garden Inn Portland Downtown Waterfront?
Yes, parking is available including valet parking services.
What nearby attractions can guests visit when staying at the Hilton Garden Inn Portland Downtown Waterfront?
Guests can explore Portland's Historic Old Port District, visit Hadlock Field (home of the Portland Sea Dogs), Portland Museum of Art, Merrill Auditorium, Cumberland County Civic Center, and enjoy the Portland Trails jogging path, fishing, and sailing tours nearby.
What nearby dining and entertainment options are close to the hotel?
Nearby dining options include Fore Street, Salt & Sea, Standard Baking Co, and Rí Rá Irish Pub & Restaurant. For entertainment, guests can visit The Irish Pub or enjoy Maine Beer Tours.