Business Details
About
Hotel
The Hilton Garden Inn Portland Downtown Waterfront hotel in Maine is perfectly situated in Portland's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being near by. Steps from our front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. Our Hilton Garden Inn hotel is also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center.
Location
Hilton Garden Inn Portland Downtown Waterfront
65 Commercial Street, Portland, ME
04101, United States
Hours
Reviews
4.5
1,243 reviews
5 stars
837
4 stars
286
3 stars
68
2 stars
20
1 star
32
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location near the waterfront and Old Port, making it convenient for exploring nearby attractions.
Staff Service
Customers consistently highlight the friendly and helpful staff, with many specific mentions of individual employees who provided exceptional service.
Room Condition
While many guests found the rooms clean and comfortable, several noted that the rooms are dated and in need of renovation.
Parking Fees
Guests expressed dissatisfaction with the high valet parking fees, which are an additional cost on top of the room rate.
Amenities
Complimentary offerings such as bottled water and cookies were appreciated, but some guests found the breakfast options limited.
- JCJesse C5 days ago5.0Worst gym I can recall and I travel 90% of the time to many, many locations across the US and Canada. Very small. The rest of the hotel is nice. Inviting, warm and comfy. The breakfast was really good, one of the best I have had at a hotel. Great staff in the restaurant. Location is great, I love staying in hotels on the Bay in the off season.
- SCSarah CarrollNov 16, 20253.0Most staff, especially the valet folk, were friendly but we were not asked how our stay was upon check out. Staff started cleaning around 9am and were very loud. We also had zero hot water for showers this morning. Overall, stay was okay.
- AAAdamNov 11, 20254.0There really isn't anything bad to say about this hotel. The only cons I can conjure up is that the elevators are extremely slow, and the handle to the shower was loose and sometimes hard to keep in place. And I do wish there was a light over the shower itself. Otherwise, the service, room, and location is amazing! The front desk staff were extremely kind and helpful. They let you take as many free water bottles as you'd like. They even have umbrellas to borrow if need be. The room was big and had a microwave and fridge. The hotel is located on the other side of the street from the water and is just steps away from the downtown life.
- SSShelNov 9, 20255.0Probably one of the nicest hotel experiences I’ve had in a long time. The staff is incredibly nice and helpful, the rooms and common areas are super clean and comfortable, and the location is perfect for walking to the main attractions. The water view rooms are so worth it if you can wake up in time to see the sun rise over the water! What set this hotel apart for me were the little touches, like warm cookies and hot cider in the evening with a guitarist playing soft music in the lobby.
- HKHolli KleemannOct 26, 20255.0We had a wonderful stay and absolutely loved the location of the hotel! Housekeeping was amazing, we stayed for three nights, and our room was cleaned daily with fresh towels provided each day, which you don’t see often anymore after Covid. Every staff member we encountered was so friendly and helpful, making our stay even more enjoyable. The hot cider in the evenings was such a thoughtful and cozy touch after walking around during the cool hours. Highly recommend this hotel!
Frequently Asked Questions About Hilton Garden Inn Portland Downtown Waterfront
What are the check-in and check-out times at Hilton Garden Inn Portland Downtown Waterfront?
Check-in begins at 4:00 PM and check-out is at 12:00 PM.
Does the hotel provide accessible features for guests with mobility needs?
Yes, the hotel offers accessible parking and accessible elevators for mobility accessibility.
Are pets allowed at Hilton Garden Inn Portland Downtown Waterfront?
Yes, both cats and dogs are welcome at the hotel.
Is Wi-Fi available for guests at the hotel?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are there dining options available on-site at the hotel?
Yes, the hotel has two restaurants, a bar, and offers room service including vegan and vegetarian meals.
What wellness facilities does the Hilton Garden Inn Portland Downtown Waterfront offer?
The hotel features a fitness center for free use, a hot tub, and one indoor pool.
Does the hotel offer any environmentally friendly or sustainability programs?
Yes, the hotel is ISO14001 and ISO50001 certified, uses compostable food containers and cutlery, runs a food waste reduction program, recycling program, energy conservation program, and uses energy-efficient lighting.
Is parking available for guests at the Hilton Garden Inn Portland Downtown Waterfront?
Yes, parking is available including valet parking services.
What nearby attractions can guests visit when staying at the Hilton Garden Inn Portland Downtown Waterfront?
Guests can explore Portland's Historic Old Port District, visit Hadlock Field (home of the Portland Sea Dogs), Portland Museum of Art, Merrill Auditorium, Cumberland County Civic Center, and enjoy the Portland Trails jogging path, fishing, and sailing tours nearby.
What nearby dining and entertainment options are close to the hotel?
Nearby dining options include Fore Street, Salt & Sea, Standard Baking Co, and Rí Rá Irish Pub & Restaurant. For entertainment, guests can visit The Irish Pub or enjoy Maine Beer Tours.