Business Details
About
Hotel
The DoubleTree by Hilton Portland hotel offers full-service accommodations in a convenient location just off I-95, directly across Maine’s largest mall. Just minutes from the waterfront district and downtown Portland, historic Old Port dining and shopping, and Portland International Jetport (PWM). We offer complimentary airport shuttle. Our guest rooms and suites feature refrigerator, microwave and safes, flat panel TVs, complimentary WiFi and our luxurious Sweet Dreams® bedding. Hotel amenities include a well-equipped fitness center, heated indoor pool and whirlpool, pet-friendly accommodations and room service.
Our location means plenty of eateries, cafés and restaurants are nearby. For your convenience, we also offer onsite hotel dining at Nourish, serving freshly prepared American cuisine and regional favorites for breakfast, lunch and dinner. We’re close to large companies such as IDEXX, Unum as well as golf courses and Portland Expo Building. With 13,000 sq. ft. of flexible meeting rooms, pre function space, and a Grand Ballroom we can accommodate Portland business or social events for parties of up to 725. Support services include state-of-the-art connectivity and A/V solutions with 24-hour tech support, a 24-hour business center, creative catering and professional banquet staff. Plan your next meeting, conference, or party at our beautiful hotel in suburban Portland, ME. Our guests enjoy easy access to dozens of attractions, including the shores of Casco Bay and Old Orchard Beach entertainment district, world-famous L.L. Bean and Freeport outlet stores, Portland’s Arts District, historic Portland Head Light Lighthouse, Victoria Mansion, the Maine Narrow Gauge Railroad Co. Museum and Portland’s Shipyard Brewing Company tours. Whether you travel here for business or leisure, our caring hotel staff look forward to welcoming you to Portland with our signature, warm DoubleTree chocolate chip cookie at check-in.
Location
DoubleTree by Hilton Hotel Portland, ME
363 Maine Mall Road, Portland, ME
04106, United States
Hours
Reviews
3.9
1,912 reviews
5 stars
861
4 stars
534
3 stars
207
2 stars
118
1 star
192
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, mold, and unclean bathrooms.
Customer Service
While some staff members received praise for their friendliness, many customers reported rude service and poor management responses.
Maintenance Problems
Guests frequently mentioned broken elevators, malfunctioning air conditioning, and outdated facilities needing urgent repairs.
Room Quality
Many rooms were described as old, cramped, and poorly maintained, with issues like broken fixtures and inadequate amenities.
Location Convenience
The hotel is well-located near shopping and the airport, which was appreciated by several guests.
- MDMegan Duquette1 day ago2.0Definitely a 2.5 star hotel. This is not a 4 start hotel. Very dirty. Grime and dust everywhere. Shower curtain smelled musty. Mold and mildew all over the caulking in the tile shower. Only 1 toilet paper roll. No complimentary cookie. Had to ask for it and they were hard and old. No gluten free options at the restaurant. Pool room is cold and water is cold. Walls were paper thin.
- MMMa MaNov 14, 20252.0PROS: The hotel is very close to the airport with a 24 hr shuttle to and from the airport. Tracy and Katie (breakfast crew) were the most professional and friendly out of all hotel staff we dealt with,big kudos to them. The room had a nice view (facing the mall area). The bed was comfortable. CONS: Hotel was dirty. As soon as we stepped foot out of the elevador, my husband could not stop sneezing. We walked into our room and from the door we could see the dust,the grime. I had to clean the night stand because it was very dusty. The shower was moldy and dirty. We were supposed to stay there for 7 nights, but unfortunately due to everything i listed, we could only stay for 3.
- DGDiana GarciaNov 9, 20253.0Husband & I went to Portland for 3days & 2 nights. The hotel & room were clean, but there was No Toilet paper. No Body Wash. No Hair Conditioner, One cup for Coffee, Coffee for one & one washcloth. Went to Maintenance & they gave us a stained toilet paper, but no washcloths or etc… Service was disappointing.
- JFJesse FullardNov 7, 20253.0Everything is fine..... didn't realize you had to pay for breakfast...... seriously was in the area last year and stayed at a different hotel (more of a motel, it was a dump of a place).....and they provided free breakfast, which was identical to what was offered here. Looked at the prices for the breakfast here and it was ridiculous, excpecially for a buffet breakfast. For $18.50, I better have someone bring me the food on fancy dishes. They should make it blatantly obvious that there's no breakfast included, instead of having to find it in small print in the basement of their website locked in a filing cabinet, in a broom closet with a sign that says "bewear of hippo"..... Here's the menu
- KRKai RoseOct 30, 20253.0I booked a stay here for me and my wife as we are on our honeymoon and we needed a place to stay in between our journey. When we first arrived the front desk staff was super unprofessional. He seemed to be new but his education on vulnerable populations lacked. He asked me for my ID after I had already booked and paid for the room. I gave him my ID which was no big deal but he then told me the room needed to be booked within my legal name. Me and my wife have stayed multiple different places and have never had someone say this to us. I explained to him that he could put it under my legal name and he looked at my ID and asked if someone else had booked the room for us, and if that is why it was under a different name. I kindly explained to him that I am transgender, and that if he seriously needs to put it under my legal name it was fine. I was open minded, but ticked off with how many questions he needed answers to. I have never stayed at a hotel that genuinely needed my legal name to be on the stay rather than just understanding that I am transgender, I am offering you my ID and explaining that I am trans but you still need to put it under my legal name. I was embarrassed with the lack of hospitality. Not to mention, afterwards he seemed to back track after seeing I was being short with him and then welcomed us to the double tree. I definitely did not feel welcomed. One day someone will come in who is also trans and they wont be as open minded as me, so train your employees better on vulnerable populations. We did get a cookie out of it which was nice though so I cant complain on that piece. We then went up the elevator and oh my heavens get ready for a giant sick feeling because it flies up and down those floors. We got to our room and it was nice but there were no trash bags, and dirty wash cloths in our room. For a 4-star hotel I expected better. The highlight of my experience here was the night shift guy. He worked last night in the lobby. He was way kinder, I went downstairs to get pepto bismol and ginger ale for my wife as she felt sick and he let us put it on our room bill and gave us both a warm cookie. He said he hopes she feels better. I personally thought he was extremely kind and caring. He should get a raise. Then I went back up the elevator and again I am glad I wasnt the one sick because I was about to be LOL. seriously if you have a stomach ache you want to hold that handle bar. We ended up sleeping okay and leaving at check out. The guy who worked the night shift truly made our stay enjoyable 😊
Frequently Asked Questions About DoubleTree by Hilton Hotel Portland, ME
What are the check-in and check-out times at DoubleTree by Hilton Hotel Portland, ME?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does DoubleTree by Hilton Hotel Portland, ME allow pets?
Yes, pets including cats and dogs are welcome at this hotel.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal for guests.
Are there any fitness or pool facilities at the hotel?
The hotel features a free fitness center and a heated indoor pool with a whirlpool.
Does the hotel provide any accessibility features?
Yes, the hotel offers accessible parking, accessible elevator, and is mobility accessible.
Are there dining options available at the hotel?
Yes, the hotel has two restaurants including Nourish, serving American cuisine, and offers room service.
Is parking available at the hotel?
Yes, free self-parking is available for guests.
What nearby dining options are available around DoubleTree by Hilton Hotel Portland, ME?
Nearby dining options include Blue Wave Grille, Chipotle Mexican Grill, Cracker Barrel, and Starbucks, offering a variety of cuisines for guests to enjoy.
How can I get from the Portland International Jetport (PWM) to the hotel?
The hotel offers a complimentary airport shuttle service between Portland International Jetport (PWM) and the hotel for convenient transportation.
What nearby attractions can I visit during my stay at the hotel?
Guests can explore attractions like the historic Old Port district, Portland Head Light Lighthouse, Portland Expo Building, and the Maine Mall located directly across the street.