Business Details
About
HotelDoubleTree
The DoubleTree by Hilton Portland hotel offers full-service accommodations in a convenient location just off I-95, directly across Maine’s largest mall. Just minutes from the waterfront district and downtown Portland, historic Old Port dining and shopping, and Portland International Jetport (PWM). We offer complimentary airport shuttle. Our guest rooms and suites feature refrigerator, microwave and safes, flat panel TVs, complimentary WiFi and our luxurious Sweet Dreams® bedding. Hotel amenities include a well-equipped fitness center, heated indoor pool and whirlpool, pet-friendly accommodations and room service.
Our location means plenty of eateries, cafés and restaurants are nearby. For your convenience, we also offer onsite hotel dining at Nourish, serving freshly prepared American cuisine and regional favorites for breakfast, lunch and dinner. We’re close to large companies such as IDEXX, Unum as well as golf courses and Portland Expo Building. With 13,000 sq. ft. of flexible meeting rooms, pre function space, and a Grand Ballroom we can accommodate Portland business or social events for parties of up to 725. Support services include state-of-the-art connectivity and A/V solutions with 24-hour tech support, a 24-hour business center, creative catering and professional banquet staff. Plan your next meeting, conference, or party at our beautiful hotel in suburban Portland, ME. Our guests enjoy easy access to dozens of attractions, including the shores of Casco Bay and Old Orchard Beach entertainment district, world-famous L.L. Bean and Freeport outlet stores, Portland’s Arts District, historic Portland Head Light Lighthouse, Victoria Mansion, the Maine Narrow Gauge Railroad Co. Museum and Portland’s Shipyard Brewing Company tours. Whether you travel here for business or leisure, our caring hotel staff look forward to welcoming you to Portland with our signature, warm DoubleTree chocolate chip cookie at check-in.
Location
DoubleTree by Hilton Hotel Portland, ME
363 Maine Mall Road, Portland, ME
04106, United States
Hours
Reviews
3.9
1,923 reviews
5 stars
867
4 stars
537
3 stars
207
2 stars
119
1 star
193
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unclean bathrooms.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for unprofessional behavior and poor customer service.
Room Quality
Guests reported that rooms were outdated, poorly maintained, and not cleaned properly during their stay.
Value for Money
Many customers felt that the hotel did not provide good value for the high prices charged, citing issues with amenities and overall quality.
Location Convenience
The hotel is well-located near shopping and the airport, which was appreciated by several guests.
- MGMelissa Gloddy2 days ago5.0Been coming here for 7 years now for NYE! Pet friendly! My dog hangs out at the bar with us👍🏼
- EREugenius Reznor6 days ago1.0Front desk clerk smelled as bad as the rooms.
- JCJosh ChilsonDec 29, 20255.0We've stayed at this property a couple times. Very convenient from the Internet and great service. Would highly recommend it.
- CDCynthia DennisDec 21, 20251.0When I reserved the room on Expedia, they said they would charge me $649 when I got to the hotel at 1:30 in the morning they checked me in. I went up to my room and saw that they charged me $900 instead of the 649 that was agreed-upon. When I walked into the room there were beer cans on the floor with dirt everywhere. There was also trash, open soap and hair all over the floor in the bathroom. This is possibly the worst service I’ve ever received in 25 years of staying in hotel hotels. Do not recommend this hotel.
- CCChrisDec 19, 20255.0Excellent all around. We always enjoy the service and property/amenities. See you again.
Frequently Asked Questions About DoubleTree by Hilton Hotel Portland, ME
What are the check-in and check-out times at DoubleTree by Hilton Hotel Portland, ME?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does DoubleTree by Hilton Hotel Portland, ME allow pets?
Yes, pets including cats and dogs are welcome at this hotel.
Is there free Wi-Fi available at the hotel?
Yes, free Wi-Fi is available in public areas and there is also a public internet terminal for guests.
Are there any fitness or pool facilities at the hotel?
The hotel features a free fitness center and a heated indoor pool with a whirlpool.
Does the hotel provide any accessibility features?
Yes, the hotel offers accessible parking, accessible elevator, and is mobility accessible.
Are there dining options available at the hotel?
Yes, the hotel has two restaurants including Nourish, serving American cuisine, and offers room service.
Is parking available at the hotel?
Yes, free self-parking is available for guests.
What nearby dining options are available around DoubleTree by Hilton Hotel Portland, ME?
Nearby dining options include Blue Wave Grille, Chipotle Mexican Grill, Cracker Barrel, and Starbucks, offering a variety of cuisines for guests to enjoy.
How can I get from the Portland International Jetport (PWM) to the hotel?
The hotel offers a complimentary airport shuttle service between Portland International Jetport (PWM) and the hotel for convenient transportation.
What nearby attractions can I visit during my stay at the hotel?
Guests can explore attractions like the historic Old Port district, Portland Head Light Lighthouse, Portland Expo Building, and the Maine Mall located directly across the street.