Business Details
About
HotelHilton
The Hilton Garden Inn Auburn Riverwatch hotel in Auburn, Maine overlooks the Androscoggin River with a breathtaking view of the Great Falls. The Hilton Garden Inn Auburn Riverwatch is sure to please those traveling on business or leisure to Auburn or Lewiston, Maine by providing deluxe accommodations, friendly service and a relaxed atmosphere.
The Hilton Garden Inn Auburn Riverwatch offers the finest in guest features including the Great American Grill and Pavilion Lounge, evening Room Service, 24-hour Pavilion Pantry convenience mart, complimentary parking, complimentary wireless Internet within our rooms and throughout the hotel, complimentary Business Center, PrinterOn remote printing, indoor pool, complimentary exercise room and Stay Fit Kits, state-of-the-art Executive Board Room and Riverwatch Ballroom accommodating up to 300 guests, and morning delivery of USA Today newspaper.
The Hilton Garden Inn Auburn Riverwatch offers special events, meetings up to 300 guests combined with deluxe accommodations with all of the comforts of home. Our sales team is happy to assist you with your details.
The Hilton Garden Inn Auburn Riverwatch is easily accessible to local attractions and corporate neighbors.
Location
Hilton Garden Inn Auburn Riverwatch
14 Great Falls Plaza, Auburn, ME
04210, United States
Hours
Reviews
4.3
1,173 reviews
5 stars
703
4 stars
293
3 stars
79
2 stars
35
1 star
63
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, accommodating, and providing excellent service, particularly during events and busy times.
Cleanliness
Overall, guests noted that the rooms and common areas were clean, although some reported issues with cleanliness in specific rooms.
Renovations
Several reviews mentioned ongoing renovations, which caused disruptions such as noise and limited access to amenities like the gym and pool.
Customer Service Issues
Some guests experienced poor customer service, including issues with room reservations, billing errors, and unresponsive staff.
Location and Amenities
The hotel is well-located with beautiful views, but some guests expressed concerns about safety in the surrounding area.
- TMThomas McGrayDec 27, 20255.0I have been a Diamond member for several years and typically stay in Hilton hotels over 100 nights per year. I am not exaggerating when I say that this was one of the biggest surprises I have had in a while! We have stayed at this hotel each year we come back home for the holidays, and this was BY FAR the best experience yet. The facility was fantastic, but the staff was absolutely incredible. Gibby, at the front desk may be the most professional and friendliest person that Hilton has! I could write an entire review on just him alone! You all need to hang on to him, as he makes the stay truly rewarding! Samantha, in the restaurant was another fantastic employee! Because of her, we opted to eat at the hotel just due to the service and enjoyment she provided. Brian in the maintenance department actually helped us clean off our vehicles during an unexpected snowstorm that we were unequipped for. He is an absolute gem of an employee! The leadership team at this location deserves a ton of credit for how they have transformed this hotel! Will 100% only stay here every time we come back to Maine!!!
- DMDan McDonaldDec 19, 20255.0The room and accommodations were just right. The staff helped me overcome a couple obstacles and we were very courteous.
- BHBarbara HarlowDec 10, 20255.0Rooms were big and clean
- SLScott&Karen LandersDec 2, 20254.0Bed was perfect but had a hard time getting in touch with people at front desk real poor customer service
- DSDrew SalgadoDec 1, 20251.0Stayed 2 nights and had fun until a team member named Ryan who was wearing a black mask asked his coworker to tell us we couldn't finish an adult beverage in the lobby while watching the football game. When we asked him why he stated it was Hiltons policy. Yet, they sell alcohol at the bar and at the regular shop to drink at the location. The staff the nights before had no problem with us hanging out casually watching games and even provided us the remote control. Ryan walked in for his shift and you could tell the vibe changed and the other staff was uncomfortable and ready to leave. I dont recommend staying here as I am a diamond hilton member and never received this negative treatment.
Frequently Asked Questions About Hilton Garden Inn Auburn Riverwatch
What is the check-in and check-out time at Hilton Garden Inn Auburn Riverwatch?
Check-in time is 3:00 PM and check-out time is 12:00 PM.
Are pets allowed at the Hilton Garden Inn Auburn Riverwatch?
Yes, both cats and dogs are welcome at the hotel.
Is free parking available at the Hilton Garden Inn Auburn Riverwatch?
Yes, self-parking is available for free at the property.
What dining options are available at Hilton Garden Inn Auburn Riverwatch?
The hotel offers three restaurants including the Great American Grill and Pavilion Lounge, as well as room service and a 24-hour Pavilion Pantry convenience mart.
Does the hotel provide amenities for guests with mobility needs?
Yes, the hotel is mobility accessible and features accessible parking and elevators.
Is there a fitness center available at the hotel?
Yes, the Hilton Garden Inn Auburn Riverwatch has a complimentary fitness center for guests.
What eco-friendly certifications does the Hilton Garden Inn Auburn Riverwatch hold?
The hotel holds ISO14001, ISO50001, and HILTON_LIGHTSTAY eco certifications.
What nearby restaurants can I visit around Hilton Garden Inn Auburn Riverwatch?
You can try The Garden Grille & Bar or Garden Grille and Bar, both American restaurants nearby the hotel.
Are there any nearby parks or natural landmarks near the Hilton Garden Inn Auburn Riverwatch?
Veteran's Park and the Androscoggin River, including the Base Of Lewiston Falls, are notable nearby natural and historical attractions.
How can nearby facilities like TD Bank or the Auburn post office benefit hotel guests?
Guests can conveniently access financial services at TD Bank and postal services at the Auburn post office close to the hotel, making errands easier during their stay.