Business Details
About
Hotel
The Hilton Garden Inn Owings Mills hotel is in the northwest suburbs of Baltimore, Maryland. Among the nearby Maryland corporate offices are Baltimore Life, T. Rowe Price, ADP, Baltimore Ravens Training Facility and Blue Cross/Blue Shield. Baltimore's Inner Harbor is only 25 minutes away via the Baltimore Metro Subway station that is 1.5 miles walking distance from the Hilton Garden Inn Owings Mills hotel.
Deluxe accommodations, friendly service and a relaxed Maryland style atmosphere await our Hilton Garden Inn Owings Mills hotel guests. Certain to please the busy executive or leisure traveler are the Hilton Garden Inn hotel's array of special amenities including complimentary high-speed internet access with secure Printer On printing, in-room hospitality center with a microwave, refrigerator and coffeemaker, two dual line phones with voicemail and data ports, large work desk, ergonomic chairs, complimentary HBO, indoor swimming pool, whirlpool, fitness center with state-of-the-art equipment.
The Hilton Garden Inn Owings Mills hotel offers 1,250 square feet of meeting and banquet space that accommodates up to 80 people. The Grill serves freshly prepared breakfasts, drinks & snacks daily. The Pavilion Pantry has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation. The Hilton Garden Inn Owings Mills hotel is across from the Owings Mills Restaurant Park featuring a choice of six restaurants. Foundry Row, located 1 mile away, offers wonderful unique shopping including Wegmans.
Convenient access to Maryland Interstate I-795 / I-695 as well as the subway, many attractions and corporate offices are within comfortable reach. Come enjoy Maryland hospitality and exceptional service at the Hilton Garden Inn Owings Mills hotel in Baltimore, Maryland.
Location
Hilton Garden Inn Baltimore/Owings Mills
4770 Owings Mills Blvd, Owings Mills, MD
21117, United States
Hours
Reviews
4.0
1,317 reviews
5 stars
635
4 stars
346
3 stars
126
2 stars
84
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive of guest concerns.
Cleanliness Issues
Several guests reported cleanliness problems, including dirty bathrooms, stained linens, and unpleasant odors in rooms.
Noise Levels
Guests frequently complained about excessive noise from other guests, including loud parties and disruptive behavior.
Amenities Not Functioning
Many amenities, such as the pool and hot tub, were reported as out of order during guests' stays, leading to disappointment.
Room Conditions
Rooms were described as outdated, with issues such as broken fixtures, poor maintenance, and uncomfortable beds.
- IAIshmael AcquahNov 17, 20255.0Beautiful place
- ATArmen TatiyantsOct 31, 20254.0Place is a Lil slow.
- DLDraco LumenOct 26, 20251.0At the time during our stay the noise level was unacceptable. People running around and yelling all through the night were definitely not considerate of the other guests that were staying there.
- LRLori RowlandOct 14, 20252.0We were there for a wedding October 10-12.. First our room was put on my sister’s Credit card - When we went to check in - The Hilton refused us because they needed sisters credit card to allow us In to Room, Even though it was explained when appointment was made.. again my sister was paying for a few rooms … she was still driving so we had to wait an hour for her to arrive.,, Finally sister arrived and there were NO Luggage racks on wheels to help get luggage to our rooms… so we had to carry everything up and it took us 8 trips up to 3rd floor. - at 60 years old .. the girls at front desk just stared at us and laughed … On about out third or fourth trip we heard and watch the customer service staff and a customer arguing that staff hung up on the customer ….. everyone was watching - still no help or explanation on luggage carts .. Then we get up stairs to take a shower to learn there were only 2 towels for 4 people there is NO fan in bathroom and the steam makes it hard to even breathe,, How can a bathroom have no damn Fan ???? It was a room - but WOW a smile, and concern goes a long way
- DMDaKota MarQuetteOct 14, 20251.0The stay at this location was the worst that I’ve ever had. For the entire night, there was a group of people who were loud, unruly, and rowdy throughout the night of Saturday, October 11th. They were a group (that also included children that occupied the rooms above my own) that were very disruptive (running through the rooms, stomping and jumping on the floors, screaming and yelling) throughout the ENTIRE night - the noise above the 5th floor and outside in the front parking lot went on from 9pm all the way up until 3AM! Attempts to contact the front desk to notify them about the behavior went unanswered, even attempts to contact the staff via the Hilton app went unanswered. There are previous reports about these occurrences that state that the staff members may be part of these groups - which definitely seems to ring true. The teams that you have working your establishment should address disruptions to guests stays. They should be responsive to reports and actually answer the phone when called. Instead of allowing them to step away from the front desk for hours at a time, they should be monitoring the lobby and area outside of the hotel so that rowdy crowds aren’t congregating and causing disturbances. With the amount of money paid for the room, you would expect to have a full nights sleep without a night full of turmoil and noise. I will never stay at this location and would never recommend it for anyone else to stay.
Frequently Asked Questions About Hilton Garden Inn Baltimore/Owings Mills
What are the check-in and check-out times at Hilton Garden Inn Baltimore/Owings Mills?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is the Hilton Garden Inn Baltimore/Owings Mills accessible for guests with mobility needs?
Yes, the hotel features accessible parking and elevators that accommodate guests with mobility needs.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the Hilton Garden Inn Baltimore/Owings Mills.
What amenities are available for guests looking to stay active or relax?
Guests can enjoy a fitness center with state-of-the-art equipment, an indoor pool with a lifeguard, and a hot tub.
Are there dining options at the Hilton Garden Inn Baltimore/Owings Mills?
Yes, the hotel has two restaurants including The Grill which serves freshly prepared breakfasts, drinks, and snacks daily. Room service is also available.
Is free parking available at the hotel?
Yes, free self-parking is available for guests at the Hilton Garden Inn Baltimore/Owings Mills.
Can guests use contactless check-in or digital keys?
Yes, the hotel offers contactless check-in and digital guest room keys for convenience and safety.
What are some nearby restaurants that guests can visit around the hotel?
Guests can explore several nearby restaurants including Red Robin Gourmet Burgers, The Greene Turtle Sports Bar & Grille, MrBeast Burger, Olive Garden Italian Restaurant, and El Taco Station - Owings Mills.
Are there convenient transportation options near the Hilton Garden Inn Owings Mills?
Yes, the Baltimore Metro Subway station is about 1.5 miles from the hotel, providing easy access to Baltimore's Inner Harbor and other attractions.
What shopping and entertainment options are nearby the hotel?
Guests can visit Foundry Row shopping center located just 1 mile away as well as the Owings Mills Restaurant Park, which features six restaurants across from the hotel.