Business Details
About
HotelEmbassy Suites
The Embassy Suites Baltimore at BWI Airport hotel is located three miles from the main terminal at Baltimore/Washington International Airport (BWI) and less than four miles from the Amtrak, MARC and Light Rail train station in Linthicum, Maryland. This full-service upscale all-suite Baltimore hotel is minutes from Downtown Baltimore and other great Baltimore attractions.
Area attractions near our Baltimore/Linthicum, Maryland hotel: Downtown Baltimore, Baltimore's Inner Harbor, Oriole Park at Camden Yards, M&T Bank Stadium, The Baltimore Convention Center, National Aquarium, Baltimore Museum of Art, Maryland Science Center, and The National Great Blacks in Wax Museum, and other things to do in the Baltimore area.
At our Embassy Suites Baltimore at BWI Airport Hotel, guests will enjoy many Suite Amenities: spacious two-room suite accommodations, 200 thread count linens, sofa bed in living loom, bathroom amenities, 32-Inch flat screen LCD/HD televisions, microwave and refrigerator, and other suite amenities.
Embassy Suites Baltimore at BWI Airport Hotel Amenities include complimentary Made-to-Order breakfast, complimentary Manager's reception at night, an indoor pool, 24-hour fitness center, high-speed internet access throughout hotel, complimentary parking, complimentary shuttle service to airport (24-hour), AmTrak-MARC Train, and Light Rail, Baltimore dining on property, and other hotel amenities
Location
Embassy Suites by Hilton Baltimore at BWI Airport
1300 Concourse Drive, Linthicum, MD
21090, United States
Hours
Reviews
4.0
2,832 reviews
5 stars
1,395
4 stars
689
3 stars
283
2 stars
179
1 star
286
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests reported poor customer service, with staff being unhelpful or rude in various situations.
Shuttle Service
The shuttle service was frequently criticized for being unreliable, with long wait times reported by multiple customers.
Safety Concerns
Several reviews highlighted issues with vehicle vandalism and theft in the parking lot, leading to feelings of insecurity among guests.
Air Conditioning Issues
Numerous guests complained about broken air conditioning in common areas and rooms, making their stay uncomfortable.
Room Condition
Guests noted that the rooms were outdated and in need of maintenance, with some reporting cleanliness issues.
- ASAntoine Sewell1 day ago1.0I've stayed at this hotel 30+ times last year, I am a Diamond member, for whatever that means with Hilton. This is my second time having an issue at this hotel and there will not be a 3rd time. I booked and paid for, Confirmation: 86590421 Navan booking ID: KTRKMI Room type: Suite, 2 Bedrooms, 2 Bathrooms (Sky Suite) Check-in: Mon, Jan 12, 2026 • 4:00 PM Check-out: Thu, Jan 15, 2026 • 12:00 PM. Now that I'm at the hotel, they have given me a regular king bed, and will not honor what I paid for. They are saying it must have been a mistake and they won't honor. I will not settle this time. I asked for a manager but was told that there is no manager available. Horrible service and this is my last time. I am going to Marriott.
- JWJustin Wolfe3 days ago1.0Location is good but the multiple mistakes from this hotel made this a 1. When we stayed at the hotel the room card did not work after 3 times visiting the front desk. Once returning and asking where we were meeting our shuttle we were told one location, then when the shuttle never showed up we were told a second and watched the shuttle pass the second location without stopping; ended up having to get an uber. Front desk was nice but did not seem to know what she was doing. Will not stay again.
- RHR HollemonDec 20, 20254.0I would definitely stay here again. Family friendly hotel near the airport
- JBJoshua BDec 7, 20252.0I believe the purpose of staying in a hotel is to sleep. However, we have had extremely noisy neighbors both nights of our stay, and although I alerted the front desk, nothing seemed to be done about. I am typing this at 12:34am while I listen to the guests next to us yell, scream, bang on things, and laugh. We spend a lot of time in Baltimore but unfortunately we won’t be staying here again. For whatever reason, the guests who stay at this particular hotel think this is appropriate behavior, and the hotel personnel’s lack of action leads me to believe that they agree.
- TDToole Dynasty Crushable DelightsNov 27, 20252.0It started off horribly, when I have to wait almost 2 hours for a hotel shuttle to pick me up from the BWI/AMTRAK Station. When I called to the hotel, the hotel receptionist informed me that they were doing a change a shift meeting at 3pm, and will let the next driver know. 45 mins later I called the hotel back and the hotel receptionist apologized & gave me some excuses on why I still haven't been pickup yet. Around 4pm a shuttle driver came and stated I needed to request to be pickup from there. I informed the driver that on their hotel information i didn't have to. He replied that's not his problem. When I got to the hotel one of the receptionist were very unpleasant when I asked her for my delivered package from Baxter, due to I have to do daily pd dialysis. She just told me to just et a dolly cart & didn't assist me putting the solutions on the cart. I also had a leaking sealing in my bathroom sunday that I had to make 2 request to get it fix.the evening receptionist that day was very unpleasant to talk to like I was bothering her. The leak stopped after 8pm. The Monday morning receptionist apologized for the issues at hand. When I was leaving at checkout, the shuttle service driver was very uncomfortable to talk to ,when I stated thank you & happy Holidays, he just looked at me after giving me my bags and rode off. This is probably one of the worst Embassy Suites I have ever been to, seeing how some of the staff are not pleased to communicate with, some of the hotel guests dress any type of way to the breakfast buffet, when I ordered some food from the hotel and it was giving to me burnt, they're lucky if I ever come to this location ever again. I rather go to the Sheraton if I do come back to Baltimore !
Frequently Asked Questions About Embassy Suites by Hilton Baltimore at BWI Airport
What are the check-in and check-out times at Embassy Suites by Hilton Baltimore at BWI Airport?
Check-in is at 4:00 PM and check-out is at 12:00 PM.
Does the hotel offer airport shuttle service?
Yes, there is a free airport shuttle available 24 hours a day.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
What fitness and recreational facilities does the hotel provide?
The hotel offers a free fitness center, two indoor pools with lifeguards, and a hot tub.
Is breakfast included with my stay?
Yes, a complimentary made-to-order breakfast is available to guests.
Does the hotel have facilities to support business travelers?
Yes, the hotel has a business center and 11 meeting rooms available.
What accessibility features are available at the hotel?
The hotel offers accessible parking, an accessible elevator, and is mobility accessible.
What sustainable or eco-friendly practices does the hotel implement?
The hotel is ISO14001 and ISO50001 certified, uses compostable food containers and cutlery, practices energy conservation, linen reuse, recycling, and bans single-use plastic straws and Styrofoam food containers.
How can guests use public transit or other nearby hotels for convenience?
Guests can use the complimentary shuttle to access Baltimore/Washington International Airport (BWI) and nearby Amtrak, MARC, and Light Rail stations in Linthicum. Nearby hotels like The Westin Baltimore Washington Airport, Staybridge Suites, and Sheraton Baltimore Washington Airport BWI offer additional lodging options.
What nearby attractions can I visit before or after my stay?
There are many nearby attractions including Downtown Baltimore, Baltimore's Inner Harbor, Oriole Park at Camden Yards, M&T Bank Stadium, the Baltimore Convention Center, National Aquarium, Baltimore Museum of Art, Maryland Science Center, and The National Great Blacks in Wax Museum.