Business Details
About
HotelHilton
Our pet-friendly hotel is one block from the Bethesda Metro Station, which takes you to downtown Washington, DC. Walter Reed National Military Medical Center, National Institutes of Health-NIH, Bethesda Theater, and various shops and restaurants are within two miles. Georgetown University is also easily accessible. DCA Airport is 10 miles away. Enjoy free WiFi and daily breakfast for a fee, making us a top choice among hotels in Bethesda, MD.
Location
Hilton Garden Inn Bethesda Downtown
7301 Waverly Street, Bethesda, MD
20814, United States
Hours
Reviews
3.9
984 reviews
5 stars
423
4 stars
289
3 stars
122
2 stars
51
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, particularly at the front desk, leading to a negative experience for many guests.
Cleanliness Issues
Several guests reported unclean rooms and bathrooms, with complaints about dirty linens and inadequate housekeeping.
Facility Problems
Frequent issues with elevators, air conditioning, and other amenities were noted, along with ongoing construction that was not communicated to guests.
Parking Charges
Guests expressed frustration over high parking fees and lack of transparency regarding additional charges.
Mixed Experiences
While some guests praised specific staff members for their helpfulness, overall experiences varied widely, with many expressing disappointment.
- JOJim OgleDec 30, 20255.0Oftentimes a problem becomes an opportunity for a company to show its best side and that was our experience here. We had a housekeeping hiccup that was resolved quickly and completely to our satisfaction. The hotel's location was perfect for our stay, the bed comfy, room spacious and the shower powerful We will stay again.
- MNMinh nguyenDec 24, 20255.0Everything was seamless from booking to checkout
- JJJesseDec 6, 20255.0Second best hotel I’ve ever stayed at. Every staff member dedicated every second spent with them to me. Will return
- JSJudith SouleDec 1, 20255.0We have to come up to Bethesda, Maryland once every month or two in order for my daughter to get her prosthetic leg adjusted at Walter Reed, Medical Center. Every time we come into town, we stay at this hotel. The staff is wonderful and extremely accommodating, I feel like at this point they have a note in my file because I always ask for extra blankets, and they are always wonderful and bring me some. Our medical appointments are usually first thing in the morning, so we haven’t been able to take advantage of the hotel breakfast, but I love that I can grab a cup of coffee or tea before heading out.
- MRMr ReviewNov 27, 20251.0The guy at the front desk, Christian, has a serious attitude problem and absolutely no business working in customer service. His behavior was rude, unprofessional, and honestly embarrassing for a hotel that carries the Hilton name. My company paid for my stay, and I told him clearly that I could email the authorization form. Instead of doing his job, he decided to make things difficult, demanding a “handwritten” signed document like it was the 1990s. I already spoke with the manager, who told me to email the paperwork and that he would instruct Christian to check it and put me in a room. But Christian wanted to act stubborn and pretend I never said that. When I called him out on his lie, he suddenly got quiet because he knew he was caught. After I emailed the paperwork, he claimed he couldn’t find it and then had the nerve to look at the authorization on my phone and say, “What?! What is this?! Nah that don’t mean anything.” His tone was nasty, disrespectful, and completely uncalled for. I sat in the lobby for almost three hours because of his incompetence, attitude, and refusal to follow simple directions. When the manager came out again, even he was shocked Christian didn’t do what he was told the first time. I told the manager I did not want to deal with Christian anymore because of his nasty attitude, but the manager ignored that and still let Christian check me in. Not once did I get an apology from anyone working there. This place is unprofessional, and Christian is the worst front desk employee I’ve ever dealt with. He clearly needs to go back to training or go find a job where he doesn’t have to communicate with human beings, because customer service is definitely not for him. If you decide to book and stay here and if you see Christian at the front desk my advice is to walk out. Or you will be sleeping in the lobby for him being known for not booking anyone into any rooms
Frequently Asked Questions About Hilton Garden Inn Bethesda Downtown
What are the check-in and check-out times at Hilton Garden Inn Bethesda Downtown?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is Hilton Garden Inn Bethesda Downtown a pet-friendly hotel?
Yes, the hotel welcomes both cats and dogs as pets.
Does Hilton Garden Inn Bethesda Downtown offer free WiFi to guests?
Yes, free WiFi is available in public areas for all guests.
Are there dining options available at Hilton Garden Inn Bethesda Downtown?
Yes, the hotel has two restaurants and offers room service. Breakfast is available for a fee, and vegan and vegetarian meals are offered.
Is parking available at Hilton Garden Inn Bethesda Downtown?
Yes, self-parking is available for guests.
What accessibility features does Hilton Garden Inn Bethesda Downtown offer?
The hotel provides accessible parking, accessibility for mobility, and elevators including accessible elevators.
Does Hilton Garden Inn Bethesda Downtown have a fitness center?
Yes, a fitness center is available to guests at no additional cost.
Which public transportation option is closest to Hilton Garden Inn Bethesda Downtown?
The Bethesda Metro Station is just one block away, providing access to downtown Washington, DC and surrounding areas.
What notable nearby places can guests visit around Hilton Garden Inn Bethesda Downtown?
Guests can easily visit Walter Reed National Military Medical Center, National Institutes of Health (NIH), Bethesda Theater, various shops and restaurants, as well as Georgetown University.
Are there any nearby facilities beneficial for business travelers staying at Hilton Garden Inn Bethesda Downtown?
Yes, nearby business-related places include T-Mobile Corporate Office, Edward Jones Financial Advisor, and several professional services and financial firms close to the hotel.