Business Details
About
HotelHilton
Welcome to your ideal home base in Annapolis, where business convenience meets leisure comfort. Perfectly situated just minutes from historic downtown Annapolis, the scenic waterfront, and the U.S. Naval Academy, our hotel also offers easy access to leading offices and institutions including Rockwell Collins, Coca-Cola, Maryland Courts, and Lumenis Health. Washington, D.C. and Baltimore are only 30 minutes away, making day trips effortless.
Business travelers will appreciate versatile meeting rooms accommodating up to 80 guests, complete with advanced audiovisual technology, high-speed internet, and catering services. Guest rooms are designed for productivity and comfort, featuring spacious workstations with ergonomic Herman Miller chairs, dualline phones with voicemail, and complimentary WiFi. Leisure guests can relax in thoughtfully appointed rooms equipped with a hospitality center including a microwave, mini refrigerator, and coffee maker.
Start your day with a fresh, cook-to-order breakfast at the Garden Grille & Bar, grab snacks and beverages from the Pavilion Pantry, or unwind at the seasonal outdoor heated pool and hot tub. A 24-hour fitness center ensures you can stay active while traveling. Beyond the hotel, explore the charm of downtown Annapolis with its taverns, waterfront dining, and vibrant local shops. Tour the Naval Academy, sail the Chesapeake Bay, or indulge in Maryland's famous blue crabs. With shopping at Annapolis Mall just a mile away and major attractions close by, every stay offers convenience and discovery.
Whether you're here for meetings, sightseeing, or simply to relax, our hotel blends modern amenities, attentive service, and a prime location to deliver an exceptional Annapolis experience, all while earning rewards through the Hilton Honors program.
Location
Hilton Garden Inn Annapolis
305 Harry S. Truman Parkway, Annapolis, MD
21401, United States
Hours
Reviews
3.9
770 reviews
5 stars
335
4 stars
206
3 stars
99
2 stars
47
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being unhelpful, rude, or dismissive during check-in and throughout the stay.
Cleanliness Issues
Several guests reported cleanliness problems, including dirty bathrooms, unkempt rooms, and issues with housekeeping not providing adequate service.
Amenities Discrepancies
Guests expressed disappointment over advertised amenities such as breakfast and pool access not being available or not meeting expectations.
Room Quality
Many reviews mentioned outdated and uncomfortable rooms, with issues like poor air conditioning, noise disturbances, and inadequate furnishings.
Parking Charges
Guests were frustrated by unexpected parking fees, which they felt were unreasonable given the hotel's location and amenities.
- KSKenedra SampsonDec 28, 20252.0I choose Hilton 90% of the time. I’m appalled at my experience at this hotel. Apparently, no manager was available both days I was there. I was supposed to receive a partial refund for two incidents but I only received it for one. The manager never returned my call so I am making a review about my experience. When we arrived to the hotel, I noticed that one of the washcloths were stained. I had to contact the front desk because the toilet would not flush. It was a small issue that was quickly resolved, but it should have been fixed prior to our arrival. I booked a suite with a whirlpool for our celebration.Tiny brown particles were coming out of the jets. (I attached a photo.) When I contacted the front desk, the employee confirmed that the cleaning crew left and the other rooms were booked. I told him that I will clean the whirlpool for a discounted rate. He agreed and sent cleaning supplies to my room. We were woken up the middle of the night twice because of the loud noise that happens from the heat unit. Luckily, it only lasted a few seconds. The next morning, we noticed that the buffet was not available. The employee informed us that due to upcoming renovations, they suspended the buffet; guests are able to order breakfast from the menu. If we knew that upon check-in we would have asked to remove the breakfast package. We should have been informed of the sudden change. Due to my allergy, I was unable to choose any meal on the menu “as is” so I asked if I could have a customized order. I was politely told that they cannot allow that. So I asked for a refund for the one meal. Upon looking at my receipt, I noticed that I received a refund for not eating breakfast. However, I did not receive the promised refund for cleaning the whirlpool. I contacted the hotel and customer service about the matter. A manager was supposed to return my call; that never happened. The door to the bedroom could use fresh paint. The water from the shower didn’t go down immediately so I was standing in a puddle. The lamps were not dusted. This room could be so much better if the hotel had the staff and/or the time to have the room properly cleaned.
- CCCheryl CrusseNov 26, 20251.0I had a terrible experience today at the Hilton Garden Inn on Truman Parkway, Annapolis, Maryland. Housekeeping had already cleaned my room and I was waiting to leave to meet up with my family. I heard someone with a key trying to enter my room. There was no knock. There was no question asking about it “ being okay” to come into the room. There was no identification of who they were, what department they were with etc. I went to the closed door and asked what they wanted. The answer was that “I was supposed to have checked out”. My room was reserved for another 4 days. They never identified who they were. They never asked if the room was occupied. They just tried repeatedly to enter my room. I have been a Hilton Honors member since 2003. I have never experienced someone trying to enter my room. It made me very uncomfortable. Do they routinely go in people rooms when they think you are not there? I checked with my family and they suggested that for my safety I should check out of the hotel. I went to the front desk and asked to speak with a manager. I was told the hotel “ DID NOT HAVE A MANAGER. They then charged me for the stay and wouldn’t accept that I was checking out at 11 am and the reason I was checking out was because staff was trying to get in my room, assuming I wasn’t in there. Don’t stay.
- CSChristopher SuttonNov 21, 20251.0I had to give this place 1 star. I was bit by a tick here and also had larvae on our lampshade. Fortunately, I went to Patient First immediately and received two antibiotics to prevent infection and lyme disease. The most they were willing to do was give a free breakfast or a room change. I had my wife and two year old in the room with me and they could’ve been bit as well. Mind you, I have to get tested for lyme disease in the next 6-8 weeks. That’s just not good enough. I won’t be back.
- MBMartin BellancoNov 12, 20254.0Good place to stay
- RWROBERT WEILANDNov 6, 20255.0Typical Hilton That’s why I go there
Frequently Asked Questions About Hilton Garden Inn Annapolis
What are the check-in and check-out times at Hilton Garden Inn Annapolis?
Check-in begins at 3:00 PM and check-out is at 12:00 PM at Hilton Garden Inn Annapolis.
Is the Hilton Garden Inn Annapolis pet-friendly?
Yes, Hilton Garden Inn Annapolis welcomes both cats and dogs, making it a pet-friendly hotel.
Does Hilton Garden Inn Annapolis offer free Wi-Fi to guests?
Yes, the hotel provides free Wi-Fi in public areas and offers public internet terminals for guests.
Are there accessible parking and elevator options at the hotel?
Yes, accessible parking and an accessible elevator are available at Hilton Garden Inn Annapolis to assist guests with mobility needs.
Does the hotel have any fitness or recreational facilities?
Hilton Garden Inn Annapolis features a free 24-hour fitness center equipped with cardio machines and free weights, and also has an outdoor pool with a lifeguard on duty.
What dining options are available at the Hilton Garden Inn Annapolis?
The hotel has a restaurant called the Garden Grille & Bar serving cooked-to-order breakfast, dinner menus, signature cocktails, and evening room service.
What housekeeping and sanitation measures are in place at the hotel?
Daily housekeeping is available, and employees are trained in cleaning procedures and hand washing. The hotel uses commercial-grade disinfectants and practices food safety protocols.
What nearby dining options can guests visit when staying at Hilton Garden Inn Annapolis?
Guests can visit nearby restaurants such as Memos Bar and Grill, InGrano Bistro & Bakery, Katana Sushi, and Royal Karma for a variety of dining experiences.
Are there any nearby fitness or recreational venues close to the hotel?
Yes, nearby fitness options include My Gym, Annapolis Fitness Kickboxing Challenge, and iLoveKickboxing - Annapolis for guests interested in gym and martial arts activities.
What convenience stores or gas stations are near Hilton Garden Inn Annapolis?
Nearby convenience options include Dash In and Sno Cone Zone in Shell, while gas stations with car wash services such as Shell and Splash In are also close by for guest convenience.