Business Details
About
HotelHilton
The Hilton Garden Inn is located in the heart of downtown Worcester, adjacent to the DCU Convention Center. Our hotel is within close proximity to 13 major Massachusetts colleges and universities.
If you’re driving in, our Worcester, MA hotel is directly across the street from a secured covered parking garage and just minutes from major highways. For guests flying in, we're only 45 minutes from both Boston and Providence airports.
We have 199 guest rooms, including 12 executive suites. Each room offers amenities including a refrigerator, microwave, Keurig coffeemaker, and flat screen TV with premium cable. Our hotel also features a fully-equipped complimentary fitness center, indoor heated swimming pool, hot tub, 24-hour complimentary business center, on-site laundry facilities, and our 24-hour Pavilion Pantry.
Guests enjoy a full made-to-order breakfast in our Garden Grille or dine in our on-site UNO Chicago Grille offering lunch and dinner. If you’re planning a meeting or social event, we have 8 meeting rooms and full on-site catering services available.
Location
Hilton Garden Inn Worcester
35 Major Taylor Boulevard, Worcester, MA
01608, United States
Hours
Reviews
4.1
1,593 reviews
5 stars
754
4 stars
456
3 stars
202
2 stars
82
1 star
99
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences were mixed, with some staff being praised for their friendliness and helpfulness, while others were criticized for rudeness and lack of professionalism.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms and bathrooms, which detracted from the overall experience.
Room Condition
Many guests noted that the rooms were outdated and in need of renovation, with complaints about uncomfortable beds and poor maintenance.
Location and Amenities
The hotel's location near the DCU Center was frequently mentioned as a positive aspect, though parking arrangements were often criticized as inconvenient.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the selection while others found it overpriced and of poor quality.
- NNNastajhaDec 14, 20252.0Convient to convention center is not worth the compromise of the service, room condition, no hot water. I gave the rating a 2 because the poor staff had to work so hard. This prime location needs improvements.
- RARafeef AlfarisDec 13, 20255.0My stay at this hotel was very comfortable; it was quiet, clean, and offered many amenities. My only complaint is about the front desk staff; they didn't give me all the necessary information. I had to go up to my floor and then come back down with all my luggage because they didn't explain how to get to my room. Other than that, everything was great
- BMBecca MingDec 10, 20251.0I haven’t had hot water the last two mornings and I checked in Saturday night and it’s now Wednesday and housekeeping did not come to my room before today.. do not waste your money here. In addition to this I just tried to use their hot tub that had been closed this whole time, went to use it tonight the water is COLD. Spoke to reception and the gal said “that’s why it’s closed..” …… yall reopened it yesterday. Also spoke to reception about not having hot water the last two mornings and they offered me free breakfast $17 in total.. I’ve seen the spread, I don’t want it… or points for an account I do not have. Almost 1k for my stay here and after me not having water for two days and having a cold “hot” tub you only try to offer a free $17 breakfast?? WHAT A JOKE DO NOT STAY HERE - go to the AC
- JSJulie StukeyDec 8, 20255.0One of the most accommodating hotels I've stayed in. Super understanding of some unexpected health issues I was going through - helped me get a less expensive rate to extend my stay, gave me a room close to the elevator, and allowed me to park closer to the hotel. I feel bad that I didn't get the name of the woman who checked me in, but she was great.
- KMKaren ManleyNov 28, 20251.0They put a vey loud family next to me with an adjoining door, there was zero sound proofing. They sounded like they were in my room and being very noisy. It was after 10 at night and I had to get up very early the next day. When I called down stairs the front desk had such an attitude. They did nothing. They could have moved me or them to another room and it would have been over. The front desk had a terrible attitude and I don't expect the front desk to have an attitude under ANY circumstance. They were being noisy AGAIN at 6 am so I called the desk again. This time the front desk person was professional and apologetic and said the manager would call me back in a few minutes. Well the manager never called so I called her at the end of the day. She (the manager) was trying to gaslight me into believing the room was empty so there was nothing she could do. Was I imagining it all??? Don't you think all the previous calls I made that someone would have tried to tell me the room was empty???? Can you imagine??? Hilton treats their customers like this????
Frequently Asked Questions About Hilton Garden Inn Worcester
What accessibility features does Hilton Garden Inn Worcester offer?
The hotel offers accessible parking and accessible elevators for guests with mobility needs.
What are the check-in and check-out times at Hilton Garden Inn Worcester?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Are pets allowed at Hilton Garden Inn Worcester?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel provide free Wi-Fi and where is it available?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal on site.
What dining options are available at Hilton Garden Inn Worcester?
The hotel has two restaurants, including the Garden Grille offering made-to-order breakfast and UNO Chicago Grille serving lunch and dinner. A bar is also available on-site.
Is parking available for guests at Hilton Garden Inn Worcester?
Yes, self-parking is available and there is a secured covered parking garage located directly across the street.
Does Hilton Garden Inn Worcester offer recreational facilities?
Yes, the hotel features a fitness center, an indoor heated swimming pool, and a hot tub for guest use.
Are there any nearby dining or entertainment options close to the hotel?
Yes, nearby you can visit UNO Pizzeria and Grill for American and pizza dishes, Mezcal Tequila Cantina for Mexican cuisine and a bar, and The Dinner Detective which offers a dinner theatre experience.
What nearby facilities might guests need if attending legal or government services?
Guests have easy access to Worcester District Court, Worcester Superior Court, Worcester Probate Court, Juvenile Court Department, and Housing Court, all located nearby.
Are there any nearby convenience stores or coffee shops for guests?
Yes, Honey Farms convenience store and Dunkin' coffee shop are located nearby for guest convenience.