Business Details
About
HotelHampton Inn
Welcome to Hampton Inn & Suites Worcester. Whether you’re here for work or a weekend visit, you’ll find a great location and your favorite amenities at our downtown Worcester hotel. Walk to corporate offices, restaurants, colleges, shops and historic sites. Enjoy the view from five floors up – the hotel overlooks the Worcester Art Museum, DCU Center, and the Worcester Polytechnic Institute.
Each guest room has modern comforts like a flat-screen TV and coffeemaker, while some rooms feature a microwave and mini-refrigerator. Use free Wi-Fi to check email, and rest on the clean and fresh Hampton bed®. Choose a suite for more space, a wet bar, and a seating area with sofa sleeper. Accessible rooms are also available.
Join us each morning for Hampton's free hot breakfast, including fresh-baked waffles, eggs, bacon, oatmeal and fruit. Our Suite Shop has snacks, drinks and travel items, and there's always tea and hot coffee in the lobby. Feel like dinner out? Our staff is happy to suggest a place downtown. Unwind after work in the heated indoor saltwater pool, or work out in the free fitness center. Our Worcester, MA hotel also has a 651 sq. ft. meeting space for up to 50 guests, plus a free 24-hour business center.
Location
Hours
Reviews
4.3
588 reviews
5 stars
328
4 stars
174
3 stars
38
2 stars
17
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals who went above and beyond.
Cleanliness Issues
Several customers reported cleanliness problems in their rooms, including hair and dirt in bathrooms, and some expressed disappointment with the overall maintenance.
Breakfast Quality
The complimentary breakfast received mixed reviews; while some enjoyed it, others noted a lack of variety and quality, particularly with the eggs.
Parking Concerns
Guests frequently mentioned issues with parking availability and costs, with some expressing frustration over the shared lot with another hotel.
Customer Service Problems
There were multiple complaints about poor customer service experiences, including issues with billing, unresponsive management, and rude staff interactions.
- MWMarion WaughDec 29, 20251.0Prepaid for a room for my son.who was in town for a few weeks. Had no issue the first time. This time I got a really good deal through the reservation desk. They said their policy had changed within a week so they would not accept my Amex unless my son had a physical card. Sounds fishy??
- MGMelissa GouldDec 24, 20254.0I love staying at Hampton Inns on our travels, and our stay at this location has been quite comfortable with the Exception of the noisy occupants in the room above ours! Loud footsteps were heard and felt up until a bit after midnight, and now have begun again at 5:15 AM! Thankfully my husband is a deep sleeper and hasn’t been disturbed. I’m sure this is likely an unusual occurrence, and I don’t want to bother the front desk staff at this early hour with any sort of complaint….plus It won’t be a deterrent from future Hampton Inn stays. Update - Now it’s 5:45 AM and all seems quiet. Yay!! I’m wishing those folks safe travels.
- JNJeremy NorthDec 2, 20255.0Quiet location. Got it on priceline and the rates were very reasonable. Good breakfast. Coffee all day. Room was nice and all appliances worked including hvac. Parking is $15/day, which is typical of northeastern states. At least it wasn't $25/day like on Long Island. The last night I was there, the fire alarm went off. Firefighters were there in 2 minutes flat! It took a while for them to let us back in. Turned out someone plugged in their electric bike in their room and the battery started smoking. So, I can attest that the smoke detectors work! The lobby had very nice Christmas decorations out.
- PMPat MacdonaldNov 30, 20254.0Tina was great!!
- AMABDON “JAYGEE787” MelendezNov 26, 20251.0Well the first night was all good but in the morning when I wanted to stay another night with epeletic wife we had more than enough on our card to pay and it would say approved but the it would decline the payment so I I went and put More money on my card and it still declined my card and while this was happening the front desk lady started to argue with a younger person so and am 52 and my wife is 43 but we don't look it so we felt very discriminated after I let staff know that my wife has neurological problems they asked if they were going to have a problem I said no and all of a sudden my card was getting declined very unhappy with this hotel but I went to the AC MARRIOTT and the work perfectly hows does that happen,
Frequently Asked Questions About Hampton Inn & Suites Worcester
Is free breakfast offered at Hampton Inn & Suites Worcester?
Yes, free breakfast including buffet options such as waffles, eggs, bacon, oatmeal, and fruit is available each morning.
Does the hotel offer free Wi-Fi to guests?
Yes, Hampton Inn & Suites Worcester provides free Wi-Fi in public areas and public internet terminals.
Are pets allowed at Hampton Inn & Suites Worcester?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is there parking available for guests at Hampton Inn & Suites Worcester?
Yes, self-parking is available to guests.
What accessibility features does the hotel provide?
The hotel offers accessible parking and accessible elevators to accommodate guests with mobility needs.
Does the hotel have a fitness center and pool available?
Yes, the hotel has a free fitness center and an indoor saltwater pool available for guests.
Is there an airport shuttle service available at Hampton Inn & Suites Worcester?
Yes, a free airport shuttle service is available for guests.
What nearby educational institutions can guests visit or have easy access to from the hotel?
Guests can easily visit Worcester Polytechnic Institute (WPI) and its related campuses such as WPI Corporate and Professional Education, WPI Life Sciences and Bioengineering Center at Gateway Park, and WPI Department of Biology and Biotechnology, all located near the hotel.
Are there nearby medical facilities or pharmacies close to Hampton Inn & Suites Worcester?
Yes, nearby medical facilities include AiM Medical Robotics, Medical Resources Home Health, Worcester Nephrology, Wayne Glazier, MD, Saint Vincent Medical Group: Urology, Mass Lung and Allergy, and pharmacies like Family Pharmacy.
What nearby hotels or accommodations are close to Hampton Inn & Suites Worcester?
Courtyard By Marriott and Courtyard Worcester hotels are located nearby for additional lodging options.