Business Details
About
Hotel
The Hilton Garden Inn Springfield hotel in Massachusetts is located on the grounds of the new Basketball Hall of Fame just minutes away from downtown Springfield and other major attractions such as Six Flags New England, The Big E and Bradley International Airport. The hotel is attached to Chicago UNO's Grill for dinning along with five other restaurants all on the same grounds. Deluxe accommodations, friendly service and a relaxed atmosphere await our Hilton Garden Inn Springfield hotel guests.
Location
Hilton Garden Inn Springfield, MA
800 Hall Of Fame Avenue, Springfield, MA
01105, United States
Hours
Reviews
4.1
947 reviews
5 stars
468
4 stars
264
3 stars
103
2 stars
40
1 star
72
What are people saying?
AI-generated from recent customer reviews
Staff Service
Customer service experiences varied, with some staff being friendly and helpful, while others were reported as rude and unprofessional.
Cleanliness
Many guests noted that the hotel was clean, but there were also reports of unsanitary conditions and maintenance issues.
Room Quality
Rooms were described as clean and spacious, but many guests mentioned that they were outdated and in need of renovation.
Noise Issues
Guests frequently complained about noise from outside, thin walls, and construction work, which affected their comfort and sleep.
Breakfast Charges
Several reviews highlighted dissatisfaction with the lack of complimentary breakfast, with charges for breakfast being considered excessive.
- DHDesmond Harris1 day ago5.0Very accommodating Service with a smile
- DDDavid Drake4 days ago4.0Pretty nice hotel and rooms. Rims look recently updated. Pool and spa looked a little older but were ok. Need was comfortable.
- JRJeff RichardsonOct 27, 20252.0Not your typical Hilton. Read other reviews... No service elevator, so you share the only two lobby elevators with workers. Nose in the second floor comes into the room we were given upon arrival. Doors closing are as loud as they are in a jail-they slam shut... And it was constant on our first night. So was the sound/voices of people in the room across the hall. At first staff wanted me to work with them to change my room. I was in town with my wife for a wedding. We couldn't move rooms when it was confident for staff. They did manage to move is to the 5th floor, and life was manageable after that. Is suggest (although I haven't stayed there) trying the Hampton Inn across the street. Also, breakfast isn't included in the room rate here, it's an additional $16. Bottled water left in the room for guests is $3/each. Overall, doesn't feel like a Hilton experience...
- RRRebekah RobertsonOct 23, 20252.0We chose Hilton because they are usually a better option when it comes to hotels in our budget, but unfortunately I felt like I was staying at a cheap, basic motel. The room was clean, but the staff that greeted us when we arrived were very unwelcoming and borderline rude. TV was very basic, and there was no guide, or Chanel guide, and there were bottles of water in the room with tags that said "complimentary for silver and gold members, all other guests $3.00". They would have maybe cost .25 each out of a case of 24. The entire hotel smelled like we were standing next to the pool. Not to mention the mediocre at best breakfast would have been an additional $16.50 each. No thank you. The woman that checked us out was very kind, and I enjoyed interacting with her, but everyone else we encountered was very unwelcoming. If we hadn't been traveling for 5 hours already, and exhausted at 12am, we would have walked out and found other accommodations.
- BPBob PauleyOct 18, 20255.0Typical Hilton garden inn
Frequently Asked Questions About Hilton Garden Inn Springfield, MA
What time can I check in and check out at Hilton Garden Inn Springfield, MA?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Springfield, MA allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
Is parking available at the hotel?
Yes, free self-parking is available for guests.
Does the hotel have facilities accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and elevators.
Does Hilton Garden Inn Springfield, MA have an indoor pool and fitness center?
Yes, there is one indoor pool and a fitness center available for free.
Are meals available at the Hilton Garden Inn Springfield, MA?
Breakfast is available and the hotel offers room service; there are three restaurants on site including Chicago UNO’s Grill.
What eco-friendly practices does the hotel follow?
The hotel has ISO14001 and ISO50001 certifications, uses Hilton LightStay program, runs energy conservation programs, and uses energy-efficient heating and cooling systems.
What nearby gas stations and convenience stores can guests visit?
Guests can visit nearby convenience stores and gas stations such as F.L. Roberts and Nouria, which are conveniently close for fuel and quick shopping needs.
What dining options are available near the hotel?
Nearby dining includes Uno’s Pizza & Grill and The Place 2 Be for American breakfast and brunch, as well as Subway for quick sandwiches.
What local attractions are close to Hilton Garden Inn Springfield, MA?
The hotel is located on the grounds of the Basketball Hall of Fame and is close to attractions like Six Flags New England and The Big E, providing entertainment opportunities before or after your stay.