Business Details
About
HotelHilton
The Hilton Garden Inn Springfield hotel in Massachusetts is located on the grounds of the new Basketball Hall of Fame just minutes away from downtown Springfield and other major attractions such as Six Flags New England, The Big E and Bradley International Airport. The hotel is attached to Chicago UNO's Grill for dinning along with five other restaurants all on the same grounds. Deluxe accommodations, friendly service and a relaxed atmosphere await our Hilton Garden Inn Springfield hotel guests.
Location
Hilton Garden Inn Springfield, MA
800 Hall Of Fame Avenue, Springfield, MA
01105, United States
Hours
Reviews
4.1
951 reviews
5 stars
471
4 stars
264
3 stars
103
2 stars
41
1 star
72
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests noted that the rooms were clean and well-maintained, although some mentioned issues with outdated facilities.
Customer Service
While some staff members received praise for their friendliness and helpfulness, others were criticized for being rude or unprofessional.
Noise Issues
Several reviews highlighted noise disturbances from outside traffic, construction, and thin walls, impacting guests' comfort.
Breakfast Charges
Guests expressed disappointment over the lack of complimentary breakfast, with many feeling the additional charges were excessive.
Location
The hotel is conveniently located near attractions like the Basketball Hall of Fame, but some guests felt the area was unsafe.
- THTodd Howle6 days ago5.0So far so good, nice rooms and updated as well, but please fix the address on Google and Apple Maps, this is the Hilton Garden Inn not the MGM Casino across the street. Front desk was a bit help in getting our team there. Wrong Address in GMaps and IMaps.
- ZZZachary ZebrowskiDec 26, 20255.0Stayed here around Christmas. Had a good experience. Rooms were in great shape. White noise was needed from some road noise but a very comfortable visit.
- MCMichael CienkusDec 9, 20252.0Overall a typical chain hotel. Depending on wind direction, the smell from the garbage island processing facility across the river is very unpleasant! Did not notice it once we got to our rooms but the lobby and check in area smelled horrible. In the morning the wind had shifted and the smell was headed west.
- DHDesmond HarrisNov 23, 20255.0Very accommodating Service with a smile
- DDDavid DrakeNov 20, 20254.0Pretty nice hotel and rooms. Rims look recently updated. Pool and spa looked a little older but were ok. Need was comfortable.
Frequently Asked Questions About Hilton Garden Inn Springfield, MA
What time can I check in and check out at Hilton Garden Inn Springfield, MA?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Springfield, MA allow pets?
Yes, pets including cats and dogs are welcome at the hotel.
Is parking available at the hotel?
Yes, free self-parking is available for guests.
Does the hotel have facilities accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and elevators.
Does Hilton Garden Inn Springfield, MA have an indoor pool and fitness center?
Yes, there is one indoor pool and a fitness center available for free.
Are meals available at the Hilton Garden Inn Springfield, MA?
Breakfast is available and the hotel offers room service; there are three restaurants on site including Chicago UNO’s Grill.
What eco-friendly practices does the hotel follow?
The hotel has ISO14001 and ISO50001 certifications, uses Hilton LightStay program, runs energy conservation programs, and uses energy-efficient heating and cooling systems.
What nearby gas stations and convenience stores can guests visit?
Guests can visit nearby convenience stores and gas stations such as F.L. Roberts and Nouria, which are conveniently close for fuel and quick shopping needs.
What dining options are available near the hotel?
Nearby dining includes Uno’s Pizza & Grill and The Place 2 Be for American breakfast and brunch, as well as Subway for quick sandwiches.
What local attractions are close to Hilton Garden Inn Springfield, MA?
The hotel is located on the grounds of the Basketball Hall of Fame and is close to attractions like Six Flags New England and The Big E, providing entertainment opportunities before or after your stay.