Business Details
About
Hotel
Situated directly off I-91 in the heart of downtown Springfield, Massachusetts, the newest Hampton Inn & Suites is within 0.5 miles of the MGM Springfield Casino, blocks from the Basketball Hall of Fame and the MassMutual Center and walking distance to several fine restaurants including Max's Tavern, Pizzeria Uno, Plan B Burger and more. Spend your day at close by Six Flags New England or take in the many events at the Big E and Eastern States Exposition grounds, each within an easy 10 minute drive.
In addition, our central location provides easy access to major businesses, universities and colleges, such as MassMutual Insurance, Steel Partners, Smith & Wesson, Springfield College, Western New England University, American International College and the University of Massachusetts.
Each morning of your stay, savor Hampton's free hot breakfast, featuring our famous, fresh-baked waffles. If you’re heading out early, we offer a quick, healthy breakfast and a bottle of water - all packed in a free Hampton's On the Run Breakfast Bag™ (Monday to Fridays).
Our contemporary 550 sq. ft. conference room is ideal for board meetings and training sessions for up to 25 people. Print your flight boarding pass, or check emails with free WiFi in the business center. Exercise in the 24-hour fitness center, or swim in the heated indoor pool.
Retire to your comfortable and spacious guest room or suite, equipped with a clean and fresh Hampton bed®, free WiFi, a flat-screen TV, and a generously sized workspace. There's always a friendly face, and free tea and coffee in the lobby 24/7, should you need some advice on things to do in Springfield, MA.
Location
Hampton Inn & Suites Springfield/Downtown
851 East Columbus Ave, Springfield, MA
01105, United States
Hours
Reviews
4.2
932 reviews
5 stars
519
4 stars
222
3 stars
82
2 stars
36
1 star
73
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty rooms, unclean bathrooms, and poor housekeeping practices.
Staff Service
While some guests praised the friendly and accommodating staff, others reported rude service and poor management responses.
Breakfast Quality
Many customers enjoyed the breakfast offerings, noting variety and quality, although some mentioned inconsistencies.
Location Concerns
The hotel is well-located near attractions, but several reviews pointed out safety concerns in the surrounding area.
Room Condition
Guests noted that rooms were outdated and in need of maintenance, with issues like worn carpets and broken fixtures.
- FFFranklin4 days ago3.0The hotel is okay, however we were placed in a connecting room with a barking dog next door. The guests were noisy all night. Breakfast was limited and location is near the freeway... not much great food places in the area. Overall, the hotel is okay if you're seeking to stay on a budget.
- ENEileen NorthNov 7, 20252.0Wallpaper peeling off the walls. When the heat turns on, it is so loud that it wakes you up. The toilet ran 24/7. There was a ball of hair on the bathroom floor and short hairs on the walls of the shower. Stains on the carpet in the room. The curtains are not room darkening so you wake up with sunrise. The elevator makes dinging noises all night, so if you have a room next to it, it'll keep you awake.
- JKJered KoslowskiOct 26, 20255.0My son and I came from Wisconsin for the National Basketball Museum. The hotel was just 25 min from the airport and easy to find. The staff at the desk was fantastic. Our room has a view of the basketball museum and my son was so stoked! Rooms were clean, beds were comfortable, and there were usb chargers. The breakfast has oatmeal, cereal, yogurt, juice, coffee, eggs, sausage, tater tots, bagels, bread, make your own Belgian waffles with toppings like whipped cream, syrup, caramel, chocolate chips and sprinkles. There were also muffins, scones and fruit. The staff even held our bags for us while we were at the museum. Google maps says this hotel is 2 stars but I would easily say it is 3. I’ve been staying at Tru hotels lately and have stayed at Embassy Suites, Hilton Garden Inn and Sonesta and this place is right up there.
- DDDslgateOct 24, 20253.0This is just a meh Hampton Inn. Nothing terrible here to report, not really the cleanest or in best condition, service isn’t great but certainly isn’t bad, it kind of just meets the requirements of a Hampton Inn. That said, the value for its location to both the casino and basketball hall of fame makes up for most of this. Can’t complain about the rate.
- LSLuna SnowlynxOct 20, 20255.0Room had an extra chaise lounge chair, which we needed. Hubby has congestive heart failure and cannot sleep flat...this chair was perfect for his needs. The bed was huge. I shared it with my daughter and didn't even know she was there while I slept! The bathroom was big-- perfect size. We didn't have the maid come in, but we were able to get extra pillows and towels, so the service was great. The location was not a 10. Maybe a 8.5. There were no stores nearby and that was a bummer. However, there was plenty of parking which was well appreciated. The breakfast was scrumptious! Eggs n sausage n homefries n apples n bananas n waffles, etc, etc, etc. One thing we really appreciated was that they held the room for us. We didn't get in til around midnight and I called a couple of times to assure them we were on our way. AND it was their last room. They held it and I was so appreciative; I didn't have to go and find another hotel. Whew!!! 💜🌈💚🇺🇦🩵
Frequently Asked Questions About Hampton Inn & Suites Springfield/Downtown
What are the check-in and check-out times at Hampton Inn & Suites Springfield/Downtown?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does Hampton Inn & Suites Springfield/Downtown provide free WiFi?
Yes, free WiFi is available in public areas and there are public internet terminals.
Is there free parking available at this hotel?
Yes, free self-parking is available at the hotel.
Are pets allowed at Hampton Inn & Suites Springfield/Downtown?
Yes, both cats and dogs are welcome at the hotel.
Is there a fitness center accessible to guests at the hotel?
Yes, the hotel offers a 24-hour fitness center available for free to guests.
Does the hotel have an indoor pool?
Yes, there is one heated indoor pool available for guests.
What type of breakfast is offered at Hampton Inn & Suites Springfield/Downtown?
Guests can enjoy a free buffet breakfast each morning, including a quick On the Run Breakfast Bag on weekdays.
Are any restaurants nearby that guests can visit?
Yes, guests can walk to several restaurants including Max's Tavern, Pizzeria Uno, and Plan B Burger.
What notable attractions are near Hampton Inn & Suites Springfield/Downtown?
The hotel is close to MGM Springfield Casino, the Basketball Hall of Fame, and the MassMutual Center, ideal for entertainment and events.
Which local businesses near the hotel might be useful for guests?
Nearby businesses include Westfield Bank for financial services, Enterprise Rent-A-Car for car rentals, and several gas stations such as East Columbus Shell and Mobil.