Business Details
About
HotelHampton Inn
Situated directly off I-91 in the heart of downtown Springfield, Massachusetts, the newest Hampton Inn & Suites is within 0.5 miles of the MGM Springfield Casino, blocks from the Basketball Hall of Fame and the MassMutual Center and walking distance to several fine restaurants including Max's Tavern, Pizzeria Uno, Plan B Burger and more. Spend your day at close by Six Flags New England or take in the many events at the Big E and Eastern States Exposition grounds, each within an easy 10 minute drive.
In addition, our central location provides easy access to major businesses, universities and colleges, such as MassMutual Insurance, Steel Partners, Smith & Wesson, Springfield College, Western New England University, American International College and the University of Massachusetts.
Each morning of your stay, savor Hampton's free hot breakfast, featuring our famous, fresh-baked waffles. If you’re heading out early, we offer a quick, healthy breakfast and a bottle of water - all packed in a free Hampton's On the Run Breakfast Bag™ (Monday to Fridays).
Our contemporary 550 sq. ft. conference room is ideal for board meetings and training sessions for up to 25 people. Print your flight boarding pass, or check emails with free WiFi in the business center. Exercise in the 24-hour fitness center, or swim in the heated indoor pool.
Retire to your comfortable and spacious guest room or suite, equipped with a clean and fresh Hampton bed®, free WiFi, a flat-screen TV, and a generously sized workspace. There's always a friendly face, and free tea and coffee in the lobby 24/7, should you need some advice on things to do in Springfield, MA.
Location
Hampton Inn & Suites Springfield/Downtown
851 East Columbus Ave, Springfield, MA
01105, United States
Hours
Reviews
4.2
936 reviews
5 stars
520
4 stars
223
3 stars
82
2 stars
37
1 star
74
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, hair in bathrooms, and unkempt common areas.
Staff Performance
While some guests praised the friendly and accommodating staff, others reported rude service and poor management responses.
Location Concerns
The hotel is conveniently located near attractions, but many guests expressed safety concerns about the surrounding area.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, with many guests enjoying the offerings.
Need for Updates
Several reviews noted that the hotel is outdated and in need of renovations, particularly in terms of room maintenance and facilities.
- SWScott WulderkDec 31, 20255.0Great staff. Clean. Breakfast was surprisingly full of good choices. Can’t beat the place for the price.
- DDDSrDec 7, 20251.0Young man seemed r.a.c.i.s.t.
- MTMatchew ThomasNov 28, 20254.0Had to come to springfield for a la crosse tournament.This hotel was easily accessible to the local colleges where the games are being played, many things to do around the hotel like restaurants, casinos and the basketball hall of fame.
- DFDavid FiorenzaNov 25, 20252.0We booked here for a hockey tournament. I dont know if it was listed on the tournament website, but a bunch of teams did stay here. There was no knee hockey allowed and they would allow playing in a conference room either. Kids from all sorts of teams were bringing in knee hockey sticks and nets and told no. Don't stay here if you are traveling with hockey players. The hotel lobby was good place to hang out. The pool was a little on the smaller side but lots of kids filled in and had fun. The rooms were fairly clean but the bed and pillows werent very comfortable for a Hilton property. Location wise its near the basketball hall of fame and MGM. Have to drive to get to just about everything.
- FFFranklinNov 20, 20253.0The hotel is okay, however we were placed in a connecting room with a barking dog next door. The guests were noisy all night. Breakfast was limited and location is near the freeway... not much great food places in the area. Overall, the hotel is okay if you're seeking to stay on a budget.
Frequently Asked Questions About Hampton Inn & Suites Springfield/Downtown
What are the check-in and check-out times at Hampton Inn & Suites Springfield/Downtown?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does Hampton Inn & Suites Springfield/Downtown provide free WiFi?
Yes, free WiFi is available in public areas and there are public internet terminals.
Is there free parking available at this hotel?
Yes, free self-parking is available at the hotel.
Are pets allowed at Hampton Inn & Suites Springfield/Downtown?
Yes, both cats and dogs are welcome at the hotel.
Is there a fitness center accessible to guests at the hotel?
Yes, the hotel offers a 24-hour fitness center available for free to guests.
Does the hotel have an indoor pool?
Yes, there is one heated indoor pool available for guests.
What type of breakfast is offered at Hampton Inn & Suites Springfield/Downtown?
Guests can enjoy a free buffet breakfast each morning, including a quick On the Run Breakfast Bag on weekdays.
Are any restaurants nearby that guests can visit?
Yes, guests can walk to several restaurants including Max's Tavern, Pizzeria Uno, and Plan B Burger.
What notable attractions are near Hampton Inn & Suites Springfield/Downtown?
The hotel is close to MGM Springfield Casino, the Basketball Hall of Fame, and the MassMutual Center, ideal for entertainment and events.
Which local businesses near the hotel might be useful for guests?
Nearby businesses include Westfield Bank for financial services, Enterprise Rent-A-Car for car rentals, and several gas stations such as East Columbus Shell and Mobil.