Hampton Inn Boston-Logan Airport

Reviews

• KV

  karina Vitorio

  6 days ago
  1.0
  DO NOT TRUST THEIR VALET (Select Parking). My car was damaged 11 days ago while under their custody at this hotel, and now they are refusing to provide a rental car. The adjuster informed me they have a $15,000 deductible, and they are trying to force me to pay out of pocket for their mistake. Management is ignoring my requests. Extremely unprofessional and dishonest.
• AA

  astridhoffersonsmile

  Dec 30, 2025
  1.0
  Room was not stocked upon check in. Toilet paper was not stocked nor towels. Desk attendants were indifferent. Not even a smile or a welcome. The reason I’m leaving a review is for parking. Their own valet cars blocked guests in overnight and into noon, and they allowed other guests to block guests in with their cars with no license plate records because there was not enough spots. So they had them park illegally to get that extra parking charge. They refused to tow. So we had to wait an hour to get out of the lot past check out because they needed to move the valet vehicles. I never leave a review so this was just unacceptable. Hopefully this parking situation does not make patrons late to work or a meeting at some point. The attendant was in no rush to help out; we should not have had to alert them of this issue to begin with. The only helpful person was the valet who was finally asked to move the car; but this was not his fault, just a policy of the hotel on how they park according to an email I received upon further investigating. And the hotel charged me for parking anyways. I have disputed the charge for lack of goods and services (legal parking access into and out of the lot; allowing cars to illegally block in their own paying customers for hours on end). Then I received a very unsympathetic email. I am disputing the full charge of the hotel now and will be taking this up to corporate upon completion of a refund. I have photo evidence of the parking as well. This is for the stay 12/26 - 12/27/2025.
• LM

  Lesmaria Ibarra Manzano

  Dec 26, 2025
  5.0
  Great hotel, great customer service. The only thing that I would say that I will never do again is wait on the shutter. There was a nasty rude short mustache man speaking Spanish. He was such in a hurry. We were literally outside and he couldn’t wait screaming that he was in a hurry. I don’t understand what was his hurry if we were outside and that’s his job but overall the hotel was great. We’ll be coming back. I would just not be taking the shutter. I will be taking an Uber.
• MH

  madison honc

  Dec 22, 2025
  1.0
  DO NOT STAY HERE- THEY HAVE BED BUGS AND REFUSE TO REFUND YOU. Breakfast was subpar. Outside was full of litter and trash. Rooms looked clean. Woke up second night to FOUR BED BUGS. Staff did not seem surprised. Grace Morgan the manager I spoke with said she help process my refund through booking. I’ve called several times to her and booking. Our trip was before thanksgiving and I gave them time to work through the holidays but it seems like they just do not care. Booking cannot refund me without speaking to her. Pretty sure they booked the room we were staying in with the bugs the next day. Terrible place. Terrible customer service. ALL AROUND DO NOT STAY HERE.
• RK

  Richard Kaler

  Dec 14, 2025
  4.0
  Verrry disappointed with this hotel. We booked a park, stay, fly pkg. and checked in the evening before departure. Due to the govt. shutdown, our flight was cancelled. We stayed the night and returned to our home the next morning, we asked about a credit for the unused parking and was told it was a corporate issue. I called Hilton Corp. and was told the local mgmt could make the credit but the manager would not discuss it with me. Finally, I wrote to Corp. Customer Asst. and they told me that the Hotel would credit the unused parking. I neither heard from the Hotel nor received a credit. Apparently they don’t care about repeat business as I will never use it again. I had purchased non refundable airline tickets from American Airlines and they refunded the entire amount irregardless. It seems that this Hampton Hotel, in an effort to make a profit would rather sever relations with the customer instead. Follow up: After considerable time and many emails to both Hilton Corporate and the Hampton Inn this situation was rectified. I was reimbursed generously for the unused parking at this facility. Although I believe it could have been handled sooner and without as much communication, the fact that the Hotel Manager did call me and express her regrets to that effect is honorable on her part. As I said in my initial review, I think the location and all other respects of this hotel are very good and since they did actually own the problem and resolve it, I will use this hotel again and recommend them for anyone that is flying out of Logan. Again, my thanks to the Hotel Manager for resolving my issue.

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