Hampton Inn Boston-Logan Airport

Reviews

• CC

  Cake CakE

  Nov 14, 2025
  1.0
  This story I need to warn you about the airport parking here (they completely separate from the hampton hotel) The staff was not friendly, with the exception of the man on the midnight shift. I arrived at BOS at Terminal A at midnight. I called for a pickup, but nobody came to pick me up. I waited for around an hour. Finally, my girlfriend said we couldn't wait, so we took an Uber for $28 (including the tip). We then had to find my car by ourselves in the very big parking lot. It was one of the most terrible experiences of my life.
• AO

  Amanda Owens

  Nov 13, 2025
  5.0
  When we first arrived because my friend was visiting, she booked a room, but they said someone else had taken it. Grace, who worked there, was very helpful and friendly; she got us a room! Even though they were out of them, she cleaned one for us 💯🫶🏼! I would say parking is expensive, but it makes sense because they offer shuttle rides to the airport and let you park while you fly—that’s a good deal! Breakfast was included, and they have a gym and a pool! As you can tell I love the mirrors 😂💯
• JR

  Javier Rosa

  Nov 9, 2025
  1.0
  My experience at this Hampton Inn in Boston was extremely disappointing. The staff were very unprofessional and disorganized from the moment I arrived. Employees were loudly using slang—including completely unacceptable racial language—which made the environment very uncomfortable. To make things worse, my car was missing for an entire day due to their lack of coordination, and no one took proper responsibility or helped resolve the issue promptly. Overall, this was one of the worst hotel experiences I’ve ever had. I expected much better from a brand like Hampton Inn.
• SW

  Shane Work

  Nov 7, 2025
  1.0
  Absolutely unacceptable front desk staff. I called to try and figure out options for my wife and our newborn to either (1) get to a nearby (less than 6 minutes away) Hampton Inn using their shuttle service or (2) transfer their reservation to this Hampton Inn. The person who answered the phone was completely unprofessional, would not let me finish any of my sentences and interrupted me, then hung up on me when I called her out on being rude. I tried calling back three more times to fully explain and they refused to answer. I highly suggest everyone avoid giving their money to this hotel until they fix their public relations and make it worth spending your hard earned dollars here.
• BI

  Bobbi Isely

  Nov 2, 2025
  2.0
  The overall stay was good, the breakfast was really good and well presented and maintained with a wide variety of options. The room was clean with the exception of the remote to the TV having something crusty on it and there was something shoved into a gap that was between the ceiling and the wall.. maintenance came to remove it, but a language barrier prevented us from finding out what it actually was shoved in there, we did NOT want to touch it. The location of the property is convenient as it is close to the airport and has a shuttle but is on an extremely busy highway so you cannot walk to the restaurants across the street. There is a bar / restaurant inside the hotel that has a limited selection on food and drinks, the beer was cold and food was decent, there is also a few items in the lobby available to purchase. It was a good stay but was NOT a fan of having what appeared to be a contraception item stuck to the ceiling.

Frequently Asked Questions About Hampton Inn Boston-Logan Airport