Hampton Inn Boston-Norwood

Reviews

• DH

  Donn Harrison

  Nov 14, 2025
  5.0
  From the time we checked in the staff was welcoming and accommodating. Rooms were great and every morning Kim was there to welcome us in like family. She took care of us as if it was her home and we were family. Great place to stay if you’re in town for a Patriots game.
• DP

  David Porto

  Nov 9, 2025
  5.0
  Stayed here after a day in Boston before heading to Providence. It was a great place with a fun sports bar next to it. Easy highway access, and mobile check in was great. They have a good coffee and tea set up, hot breakfast, and a golf course behind it. The rooms were nice, I couldn’t hear the traffic on the road, and it was clean too. Overall great for the price.
• JK

  Jennifer K

  Nov 7, 2025
  2.0
  I was traveling for work and had a short stay. My room was not clean at all. Dirty shower, stained towels, hair and black specs found under my pillow. Had housekeeping leave new sheets, a blanket and a new pillow outside my door at 9pm. The front desk was made aware of the incident and again at checkout and no discount was offered. Poor customer service. I will never stay here again. Not the quality I expect from a Hampton Inn.
• MR

  M Rich

  Nov 2, 2025
  3.0
  Beds are nice. No bed bugs. Elevators are super sketchy, we took the stairs even though we were on the top floor. Breakfast was very low quality and not worth it even though it’s free. The TV in our room kept losing signal. They don’t provide hand soap in the room. The room was clean so housekeeping is good. This hotel wasn’t bad but it also wasn’t great. Definitely not worth the price.
• GG

  G

  Oct 29, 2025
  1.0
  We were initially pleased with our room; however, shortly after using the toilet, it became blocked and did not resolve itself overnight. The next morning, we asked a housekeeping staff member for a plunger, but she appeared confused and attempted to hand me an iron instead. We then texted the Hilton welcome number provided at check-in to request assistance, but received no response other than a few hours later a generic message asking how our stay was going. We called the front desk to report the issue and explained that we would be out for the day, requesting that someone address it while we were gone. When we returned that evening around 8 p.m., the toilet was still blocked. Upon calling again, we were informed that no one was available to assist until the following morning and that the front desk did not have access to a plunger. At that point, we had no choice but to order a plunger ourselves. While we appreciated finally being able to use the toilet again, this is certainly not the level of service we expected from a Hilton property. Additionally, the carpet in the room was frayed in multiple areas. In one spot near the kitchenette, the edge was sharp enough to cut my foot. Given these experiences and the lack of responsiveness from staff, we did not stop by the front desk at checkout, as previous attempts to resolve issues had been unhelpful. Overall, the stay fell well short of the standards we associate with Hilton.

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