Business Details
About
Extended Stay HotelHomewood Suites
Be welcomed with friendly faces and all the comforts of home on the road at Homewood Suites by Hilton Holyoke Springfield/North. With easy access to the highway, you are just moments away from your destination. If you are looking to grab a bite to eat or do a little retail therapy... Across the street, you will find Holyoke Mall, which is filled with over 170 shops and restaurants. Six Flags New England, MGM Springfield, downtown Springfield and the Big E are all filled with adventure and under 15 minutes away.
Whether you are traveling solo or with the whole family, including Fido, you will enjoy our studio and 1 or 2-bedroom suites. Whip up a home-cooked meal from your own fully equipped kitchen, catch up with emails with free WiFi or find a movie to watch on the flat-screen TV. Enjoy a daily hot breakfast and light fare with wine and beer on Wednesday evenings. An indoor heated pool, whirlpool, fitness center with Peloton bike, outdoor patio with a fire pit and athletic court and BBQ grills are included.
Location
Homewood Suites by Hilton Holyoke-Springfield/North
375 Whitney Avenue, Holyoke, MA
01040, United States
Hours
Reviews
4.3
772 reviews
5 stars
477
4 stars
176
3 stars
52
2 stars
25
1 star
42
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff received mixed reviews; while some guests praised their friendliness and helpfulness, others reported rude behavior and poor service.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, unpleasant odors, and inadequate housekeeping.
Breakfast Quality
The breakfast was frequently mentioned positively, with many guests enjoying the variety and quality, though some noted inconsistencies.
Room Conditions
Rooms were described as spacious but often dated, with issues like uncomfortable beds and maintenance problems.
Customer Service Concerns
Multiple guests expressed dissatisfaction with customer service, particularly regarding handling complaints and honoring reservations.
- LWLisa WeirDec 12, 20254.0I checked in online so I didn't need to stop at front desk. I'm a Gold member. I should have had 2 water bottles in my room but none were there. Also noticed that there was no ice bucket in the room, nor a bar of soap to wash my hands. Other than that, room was clean. Breakfast was good, the lady working there is very friendly.
- TCTom ClevelandDec 12, 20255.0Myra Rivera was terrific and made us feel right at home in her lovely hotel with fabulous breakfast service. Try the hot muffins!
- DHDavid HusseyDec 9, 20255.0I stay here frequently and am looking forward to the renovation, a freshen up is just what this place needs to be truly outstanding. Don't sleep on the breakfast here, it's excellent! Plenty of interesting toppings, both for the scrambled eggs and potatoes like taco-style chicken, salsa, cheese, crema, and Cholula hot sauce, it's great. As a bonus, when they have chia overnight oats, the other toppings like brown sugar, blueberries and craisins make for a super tasty and filling breakfast! It's one of the reasons (besides the location for me) that keeps me coming back here.
- ALAmy LovendahlDec 2, 20255.0Homewood Suites in Springfield Is a wonderful stay. Rooms are spacious and very clean. Staff is very helpful and breakfast is the best. We have stayed here a few times and always have been wonderful. Great location as well
- JWJeff WOct 10, 20251.0I booked online and was given room 525. As soon as my family and I walked in, we were hit with a strong smell of urine. When I unpacked my carbon monoxide detector, it immediately started going off. It was 11 PM, and we had no choice but to pack everything back up and wait in the car for safety. When I told the front desk, they said they had “just passed an inspection” and mentioned a long-term resident with two dogs whose room had supposedly been “gutted.” But the odor and dirty couch clearly said otherwise. The front desk also told us that because of “the big event in town,” every hotel within 50 miles was sold out and that we “should just stay.” Thankfully, one phone call to another hotel proved that wrong. I was promised a refund and given a business card for management, yet my card was still charged. I emailed management and never received a response. I eventually had to file a dispute with my credit card company and even contacted the city about the safety issues. The fire department was concerned, which made me question whether an inspection was actually done. After all that, I had to contact Hilton Global just to get my rightful refund. As a Hilton Gold member, I was shocked that no one offered so much as an apology or points for the inconvenience. This property does not value guests, loyalty, or safety. Whatever you do, do not stay here.
Frequently Asked Questions About Homewood Suites by Hilton Holyoke-Springfield/North
What are the check-in and check-out times at Homewood Suites by Hilton Holyoke-Springfield/North?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Is breakfast included at Homewood Suites by Hilton Holyoke-Springfield/North?
Yes, breakfast is available for free to guests.
Does the hotel provide free WiFi access?
Yes, free WiFi is available in public areas and through public internet terminals.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
What fitness and recreational facilities does the hotel offer?
The hotel features a free fitness center with a Peloton bike, an indoor heated pool, a whirlpool, an outdoor patio with a fire pit, an athletic court, and BBQ grills.
Is parking available at the hotel?
Yes, self-parking is available for free at the hotel.
Does Homewood Suites by Hilton Holyoke-Springfield/North have accessibility features?
Yes, the hotel has accessible parking, accessible elevators, and is mobility accessible.
Are there any nearby shopping options for guests?
Yes, Holyoke Mall is located just across the street featuring over 170 shops and restaurants, including stores like Finish Line inside Macy's, Hobby Lobby, Victoria's Secret & PINK, and more.
What entertainment or attractions can guests visit near the hotel?
Guests can visit Six Flags New England, MGM Springfield, downtown Springfield, and the Big E, all within 15 minutes from the hotel, offering plenty of adventure and entertainment.
Are there convenient dining options near the hotel?
Yes, nearby dining includes Sumo Japanese Steakhouse, Ruby Tuesday, 99 Restaurants, Monsoon Bistro & Bar, and Pizza Hut Express among others, located close to the hotel.