Business Details
About
Extended Stay Hotel
Be welcomed with friendly faces and all the comforts of home on the road at Homewood Suites by Hilton Holyoke Springfield/North. With easy access to the highway, you are just moments away from your destination. If you are looking to grab a bite to eat or do a little retail therapy... Across the street, you will find Holyoke Mall, which is filled with over 170 shops and restaurants. Six Flags New England, MGM Springfield, downtown Springfield and the Big E are all filled with adventure and under 15 minutes away.
Whether you are traveling solo or with the whole family, including Fido, you will enjoy our studio and 1 or 2-bedroom suites. Whip up a home-cooked meal from your own fully equipped kitchen, catch up with emails with free WiFi or find a movie to watch on the flat-screen TV. Enjoy a daily hot breakfast and light fare with wine and beer on Wednesday evenings. An indoor heated pool, whirlpool, fitness center with Peloton bike, outdoor patio with a fire pit and athletic court and BBQ grills are included.
Location
Homewood Suites by Hilton Holyoke-Springfield/North
375 Whitney Avenue, Holyoke, MA
01040, United States
Hours
Reviews
4.3
767 reviews
5 stars
472
4 stars
175
3 stars
52
2 stars
26
1 star
42
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted unsanitary conditions, including dirty rooms, stained furniture, and unpleasant odors.
Customer Service
Feedback indicates a mix of experiences; while some praised friendly staff, others reported rude and unhelpful front desk interactions.
Room Quality
Guests noted that rooms were often dated and in need of renovation, with issues like uncomfortable beds and malfunctioning amenities.
Safety Concerns
Several customers expressed worries about safety, including reports of noise disturbances and unsatisfactory responses to complaints.
Value for Money
Many guests felt that the pricing was not justified given the quality of service and accommodations, especially during peak events.
- JWJeff WOct 10, 20251.0I booked online and was given room 525. As soon as my family and I walked in, we were hit with a strong smell of urine. When I unpacked my carbon monoxide detector, it immediately started going off. It was 11 PM, and we had no choice but to pack everything back up and wait in the car for safety. When I told the front desk, they said they had “just passed an inspection” and mentioned a long-term resident with two dogs whose room had supposedly been “gutted.” But the odor and dirty couch clearly said otherwise. The front desk also told us that because of “the big event in town,” every hotel within 50 miles was sold out and that we “should just stay.” Thankfully, one phone call to another hotel proved that wrong. I was promised a refund and given a business card for management, yet my card was still charged. I emailed management and never received a response. I eventually had to file a dispute with my credit card company and even contacted the city about the safety issues. The fire department was concerned, which made me question whether an inspection was actually done. After all that, I had to contact Hilton Global just to get my rightful refund. As a Hilton Gold member, I was shocked that no one offered so much as an apology or points for the inconvenience. This property does not value guests, loyalty, or safety. Whatever you do, do not stay here.
- MMMylaya MillerSep 30, 20251.0During our stay we were displaced from our home because the basement flooded. With that being said the people who work at the front desk are truly awful! They have terrible attitudes and their customers service is awful! Not sure if people remember working for a hotel you need to have hospitality and the two men who work the front desk are a zero out of ten I recommend not asking for anything because you will be met with rudeness
- TCTina cummingtonSep 29, 20254.0We sold our house and needed a room for 2 days. Because the Big E was in town, we feel like we got gouged. I wasn't very happy about it
- RCRobert CamaraSep 22, 20255.0Easy to get to the Big E from here. And housekeeping made a towel animal - have never seen that in a Homewood Suites before!
- KMKevin McCarthyAug 30, 20253.0I booked and prepaid for a three night stay. Travel plans changed and I was delayed in arriving. I called and informed the hotel of this and let them know ow I would either arrive very late for checking or possibly the next day. I was not looking for a price adjustment I was simply making sure my PREPAID PAID IN FULL room would be held for me. I was ASSURED by a staff member in writing that my room would be held and ready for me when I arrived. I provided my confirmation number and was told a note would be placed on my reservation . Well fast forward to the next morning, I arrived and found out they cancelled my room and charged me full freight. The nice staff member who was at the front desk when I arrived hustled to get me a room, which she eventually did but it was a room inferior to the original one I selected. And it was. It connected to my Hilton Honors account so I can’t even use the WiFi. Hotel is clean and conveniently located. It is very much in need of a renovation and/or updating.
Frequently Asked Questions About Homewood Suites by Hilton Holyoke-Springfield/North
What are the check-in and check-out times at Homewood Suites by Hilton Holyoke-Springfield/North?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Is breakfast included at Homewood Suites by Hilton Holyoke-Springfield/North?
Yes, breakfast is available for free to guests.
Does the hotel provide free WiFi access?
Yes, free WiFi is available in public areas and through public internet terminals.
Are pets allowed at the hotel?
Yes, both cats and dogs are welcome at the hotel.
What fitness and recreational facilities does the hotel offer?
The hotel features a free fitness center with a Peloton bike, an indoor heated pool, a whirlpool, an outdoor patio with a fire pit, an athletic court, and BBQ grills.
Is parking available at the hotel?
Yes, self-parking is available for free at the hotel.
Does Homewood Suites by Hilton Holyoke-Springfield/North have accessibility features?
Yes, the hotel has accessible parking, accessible elevators, and is mobility accessible.
Are there any nearby shopping options for guests?
Yes, Holyoke Mall is located just across the street featuring over 170 shops and restaurants, including stores like Finish Line inside Macy's, Hobby Lobby, Victoria's Secret & PINK, and more.
What entertainment or attractions can guests visit near the hotel?
Guests can visit Six Flags New England, MGM Springfield, downtown Springfield, and the Big E, all within 15 minutes from the hotel, offering plenty of adventure and entertainment.
Are there convenient dining options near the hotel?
Yes, nearby dining includes Sumo Japanese Steakhouse, Ruby Tuesday, 99 Restaurants, Monsoon Bistro & Bar, and Pizza Hut Express among others, located close to the hotel.