Business Details
About
HotelHilton
At the Hilton Garden Inn Devens Common, we offer the most inviting and relaxing accommodations in Central Massachusetts - and a new concept in a world of ordinary hotels. Located in a quiet New England setting 35 miles from Boston, our stylish hotel turns your trip into a memorable travel experience. Our spacious accommodations in Devens offer great amenities like free high-speed Internet access, mini-fridge, microwave, and plenty of comfortable, flexible seating. After a great night's sleep with our Garden Sleep System beds, get a great workout in our fitness room featuring a Peloton Bike with toe cages, take a dip in our indoor pool, and refuel in our full-service restaurant, or stop by our lounge to unwind. Wanting to stay in, bring call-and-collect service right to the comfort of your room.
If this isn't enough, travelers will enjoy access to a complimentary business center, 24-hour pavilion pantry, and a 24-hour guest laundry. If you are planning a meeting or social event, there are meeting rooms with over 3,000 square feet of flexible meeting space. Inside our Hilton Garden Inn hotel in Devens, guests can enjoy full-service restaurant, serving breakfast, lunch and dinner, call-and-collect service as well as a full bar.
Whether business, vacation, or a weekend getaway brings you to Devens, our staff look forward to welcoming you to the area.
Location
Hours
Reviews
4.3
755 reviews
5 stars
412
4 stars
215
3 stars
72
2 stars
29
1 star
27
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests reported issues with cleanliness, including unclean bathrooms and rooms with unpleasant odors.
Staff Performance
While some guests praised the staff for being friendly and accommodating, others experienced rude service and poor management responses to complaints.
Amenities
The hotel faced criticism for the condition of amenities, particularly the cold pool and hot tub, and issues with Wi-Fi and breakfast quality.
Value for Money
Several reviews indicated that the hotel did not meet expectations for the price, with complaints about high costs for breakfast and overall value.
Maintenance Issues
Guests reported various maintenance problems, including broken elevators, malfunctioning showers, and general wear and tear in rooms.
- FDFrito DuverlusDec 26, 20251.0It's a good hotel, it provides good service and it's very clean.
- POPelumi OlaleyeDec 11, 20254.0First time visiting this Hilton. I really appreciated how spacious the room was, especially the convenience of having a microwave, fridge, and coffee maker. The breakfast is not free. It is a buffet style type of breakfast. They also have a restaurant that closes at 9 PM. The only downside during my stay was that the Wi-Fi went out right when I needed it most, and it took a while to get resolved. However, the staff did a great job communicating once it was fixed. Overall, I had a good stay and would recommend this hotel, especially for first-time visitors.
- FSFrancis Smith (Lucky Stone)Dec 7, 20254.0Sink drain did not work. There was no way to get sink plug to come up and drain sink. Otherwise the room was fantastic
- GGGDec 4, 20255.0Very nice place. great food downstairs. awesome indoor swimming pool
- TDTyler DixonOct 26, 20251.0Couldn't be more disappointed for the " Quality " of this hotel. Long list of problems from check in, to having staff try and extend room. The staff walking into room with out any notice on several occasions x 2 during 1 week stay.. When informing front desk about continual problems no solutions only, your welcome to leave was brought up. Talk about insulting your guests. They have one of the best 🥶 ☃️ freezing " hot tubs". Business room with a chair thats missing a wheel. When bringing up to staff they say we're aware and leaves it for another 2 days. Someone can get hurt trying to sit in this and get thrown to the floor as I almost did. Loud dripping sounds in the wall on 2nd floor room. Same room (clean) has bathroom with weird smell from sink and toilet. Bath tubs overflow piece not in correct position 😆🤣 this is a different room. House keeper wouldnt put the tissue in the holder during turn down service.Toilet with scratches inside. Trash left in hall, multiple boxes by elevator for several days. As they changed lights in hall. Wing nuts washers and wire caps littered hall. Sub par management is to be looked into at this facility. Insulting guests when they bring up issues that continue over and over again and making up accusations to make your hotel sound better only shows the level of professionalism that you would expect to find here. We wont be staying here ever again!
Frequently Asked Questions About Hilton Garden Inn Devens Common
What are the check-in and check-out times at Hilton Garden Inn Devens Common?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at Hilton Garden Inn Devens Common?
Yes, cats and dogs are welcome at the hotel; it is a pet-friendly property.
Is parking available for guests and is it free?
Yes, free self-parking is available for guests at the hotel.
What dining options are available at the hotel?
The hotel has a full-service restaurant called Great American Grill serving breakfast, lunch, and dinner, as well as a full bar. Room service is also available.
Does Hilton Garden Inn Devens Common have fitness and pool facilities?
Yes, the hotel features a free fitness center with equipment including a Peloton bike, an indoor pool, and a hot tub.
What accessibility features does the hotel offer?
The hotel provides accessible parking, elevators, and mobility-accessible facilities to accommodate guests with disabilities.
Are there any notable nearby places for guests to visit or use services?
Nearby guests can visit The Great Exchange wildlife sanctuary, enjoy dining at Bandoleros Mexican Grill, or catch a show at The Cannon Theatre. The Devens Enterprise Commission is also nearby for community services.
How can guests get around or find amenities close to the hotel?
Guests can easily access essential services nearby like Devens Cleaners & Tailoring for laundry, Dunkin' for coffee and snacks, and Rapid Refill or Shell gas stations for convenience needs.
Does Hilton Garden Inn Devens Common have any environmental or eco-friendly programs?
Yes, the hotel holds eco-certifications such as ISO14001 and ISO50001, uses compostable food containers and cutlery, has a food waste reduction program, recycling program, and bans single-use plastic straws and styrofoam food containers.