Business Details
About
Hotel
At the Hilton Garden Inn Devens Common, we offer the most inviting and relaxing accommodations in Central Massachusetts - and a new concept in a world of ordinary hotels. Located in a quiet New England setting 35 miles from Boston, our stylish hotel turns your trip into a memorable travel experience. Our spacious accommodations in Devens offer great amenities like free high-speed Internet access, mini-fridge, microwave, and plenty of comfortable, flexible seating. After a great night's sleep with our Garden Sleep System beds, get a great workout in our fitness room featuring a Peloton Bike with toe cages, take a dip in our indoor pool, and refuel in our full-service restaurant, or stop by our lounge to unwind. Wanting to stay in, bring call-and-collect service right to the comfort of your room.
If this isn't enough, travelers will enjoy access to a complimentary business center, 24-hour pavilion pantry, and a 24-hour guest laundry. If you are planning a meeting or social event, there are meeting rooms with over 3,000 square feet of flexible meeting space. Inside our Hilton Garden Inn hotel in Devens, guests can enjoy full-service restaurant, serving breakfast, lunch and dinner, call-and-collect service as well as a full bar.
Whether business, vacation, or a weekend getaway brings you to Devens, our staff look forward to welcoming you to the area.
Location
Hours
Reviews
4.3
750 reviews
5 stars
410
4 stars
213
3 stars
72
2 stars
29
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, helpful, and accommodating, although some reported rude service in the restaurant.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including unclean bathrooms and rooms, with some guests reporting issues like hair and stains.
Room Quality
Guests noted that while some rooms were clean and comfortable, others were dated, had unpleasant odors, or were not well-maintained.
Amenities and Facilities
The pool and hot tub received mixed reviews, with many guests finding them cold or closed during their stay.
Breakfast Experience
Breakfast was frequently criticized for being overpriced and lacking variety, with some guests feeling it should be complimentary.
- TDTyler DixonOct 26, 20251.0Couldn't be more disappointed for the " Quality " of this hotel. Long list of problems from check in, to having staff try and extend room. The staff walking into room with out any notice on several occasions x 2 during 1 week stay.. When informing front desk about continual problems no solutions only, your welcome to leave was brought up. Talk about insulting your guests. They have one of the best 🥶 ☃️ freezing " hot tubs". Business room with a chair thats missing a wheel. When bringing up to staff they say we're aware and leaves it for another 2 days. Someone can get hurt trying to sit in this and get thrown to the floor as I almost did. Loud dripping sounds in the wall on 2nd floor room. Same room (clean) has bathroom with weird smell from sink and toilet. Bath tubs overflow piece not in correct position 😆🤣 this is a different room. House keeper wouldnt put the tissue in the holder during turn down service.Toilet with scratches inside. Trash left in hall, multiple boxes by elevator for several days. As they changed lights in hall. Wing nuts washers and wire caps littered hall. Sub par management is to be looked into at this facility. Insulting guests when they bring up issues that continue over and over again and making up accusations to make your hotel sound better only shows the level of professionalism that you would expect to find here. We wont be staying here ever again!
- MAmx alixOct 19, 20253.0It's a functional hotel, meaning that you'll have a roof over your head and a bed. The staff are great but underpaid, please pay them more so they spend more effort on the guest experience. For example, maybe if they were compensated better the maintenance crew would not start hammering paintings/TV installations into nearby rooms at 9am on a Saturday. I've had these types of jobs before and I get it. The lobby coffee is 24-7 and often empty, as is the hot water. Freshly renovated lobby is light and bright but the new paint doesn't help cover up the sewer smell throughout half the hotel. You will hear your neighbor's phone's notifications, even though low volume. Grateful for hot water in my shower.
- BIBUCK IMCOct 8, 20255.0Great stay. Very quiet. Has in house restaurant and breakfast in the morning. I have stayed here before and certainly will again. Right next to Army and Marine Corps Reserve base as well. Friendly staff, easy checking and out. Good food pantry for snacks and drinks.
- NPNaresh PatelSep 28, 20253.0Bathroom shower water is too slow. Air-condition is noisy. Same breakfast food everyday.
- WGWilliam GoetheSep 21, 20254.0Good place to stay
Frequently Asked Questions About Hilton Garden Inn Devens Common
What are the check-in and check-out times at Hilton Garden Inn Devens Common?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at Hilton Garden Inn Devens Common?
Yes, cats and dogs are welcome at the hotel; it is a pet-friendly property.
Is parking available for guests and is it free?
Yes, free self-parking is available for guests at the hotel.
What dining options are available at the hotel?
The hotel has a full-service restaurant called Great American Grill serving breakfast, lunch, and dinner, as well as a full bar. Room service is also available.
Does Hilton Garden Inn Devens Common have fitness and pool facilities?
Yes, the hotel features a free fitness center with equipment including a Peloton bike, an indoor pool, and a hot tub.
What accessibility features does the hotel offer?
The hotel provides accessible parking, elevators, and mobility-accessible facilities to accommodate guests with disabilities.
Are there any notable nearby places for guests to visit or use services?
Nearby guests can visit The Great Exchange wildlife sanctuary, enjoy dining at Bandoleros Mexican Grill, or catch a show at The Cannon Theatre. The Devens Enterprise Commission is also nearby for community services.
How can guests get around or find amenities close to the hotel?
Guests can easily access essential services nearby like Devens Cleaners & Tailoring for laundry, Dunkin' for coffee and snacks, and Rapid Refill or Shell gas stations for convenience needs.
Does Hilton Garden Inn Devens Common have any environmental or eco-friendly programs?
Yes, the hotel holds eco-certifications such as ISO14001 and ISO50001, uses compostable food containers and cutlery, has a food waste reduction program, recycling program, and bans single-use plastic straws and styrofoam food containers.