Business Details
About
HotelHilton
The Hilton Garden Inn Boston-Burlington hotel is a full service suburban hotel in the heart of Massachusetts' High-Tech and Professional Business District. Our hotel is conveniently located off I-95/Route 128, just minutes from the upscale Burlington Mall, Historic Lexington & Concord and 30 minutes from downtown Boston.
Hotel features include: Complimentary 24-hour business center, 24-hour Pavilion Pantry convenience mart, State-of-the-art Precor Certified Fitness Center, Great American Grill restaurant and Lobby Lounge, Over 4,200 square feet of flexible meeting/banquet space, Complimentary wired and wireless High-Speed Internet Access.
Guest room features include: Garden Sleep System Dual Air-Chamber King-Sized Beds, 37-inch HD Flat Screen Televisions, Microwave, Refrigerator, Complimentary Coffee and Coffee maker, Full size ironing board and iron, Large work-friendly desk with convenient desk-level outlets and Herman Miller Mirra Chair, Two dual-line phones with voicemail, Complimentary wired and wireless High-Speed Internet Access.
Boston area attractions include: Burlington Mall, Historic Lexington & Concord, Lexington Battle Field, Upscale Shops at Wayside Commons, AMC Movie Theater, Minute Man State Park, 70 Local Restaurant, Historic Salem, America's Oldest Seaport - Gloucester, TD Bank Garden, Historic Fenway Park, Quincy Market, Faneuil Hall, Museum of Science, Boston Aquarium.
***** Everything. Right where you need it. *****
Location
Hilton Garden Inn Boston-Burlington
5 Wheeler Road, Burlington, MA
01803, United States
Hours
Reviews
3.8
1,093 reviews
5 stars
437
4 stars
313
3 stars
150
2 stars
64
1 star
129
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, accommodating, and helpful, particularly during check-in and for special requests.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, pest issues, and inadequate housekeeping.
Dining Experience
Guests expressed disappointment with the quality and variety of food, particularly breakfast, which was often deemed overpriced and underwhelming.
Room Conditions
Several reviews mentioned outdated and poorly maintained rooms, with issues such as broken fixtures, musty odors, and inadequate amenities.
Location
The hotel’s location received positive remarks for being convenient to local attractions and restaurants.
- BTBee Ess TeeJan 6, 20261.0Worst service at front desk, TV was not working I the room and nobody from the hotel staff came to fix it.
- BFBen FDec 15, 20255.0I’ve stayed here for work a few times now and am always impressed. My mouse ran out of batteries and the front desk had me covered! Amazing staff, clean rooms, and a very good location very close to the Burlington mall. Highly recommended!
- HHHolly Winter HuppertDec 10, 20251.0At check in, we were thirsty and asked for water. We were told there were bottles of water in the room. There were.... for a charge. How is this okay, Hilton. Way deceptive. This morning ousekeeping was hanging out outside my room laughing and talking.... loud... for HOURS. Could not sleep. Very displeased with Hilton right now.
- AVAshley De VitsNov 4, 20255.0I just recently had a corporate meeting at this location and the staff is phenomenal. We inadvertently booked the wrong size room and when we told them we needed a bigger room they were very accommodating and got everything situated and changed over to another room in a matter of minutes. I really want to thank Claudia, Holly, and Samantha along with the rest of their team for being so flexible and getting us where we need to be, if you're looking for a place to have a function, I highly recommend the Hilton in Burlington, you won't be disappointed.
- ATAdrian TamOct 29, 20251.0DO YOURSELF A FAVOR AND NEVER BOOK THIS HOTEL!!!! I never write bad reviews for business but when they didn't fix the issue and also stated they will refund and don't respond to any calls or emails I have no choice but to warn others. I stayed at this hotel from friday to sunday. Oct 17-19 2025. When i arrived for check in at 12am I went into my room and it smell like sweat and onions. They said there were no other rooms at night because it was all booked out so come back in the morning and switch to another room. Got the 2nd room in the morning moved everything over and went out right away for the day. Come back at 11:30pm saturday to find out there were NO BLINDS for the windows. everything was see thru and 0 privacy. Rooms were full of flies and spiders because there were also no SHOWER CURTAINS. Everything was moist in the bathroom and no tissue either. BOTH ROOM WERE NOT READY TO BE STAYED IN. I go speak to the front desk she tells me on a SATURDAY NIGHT AT 12AM MIDNIGHT, IF I DON'T LIKE MY STAY I SHOULD CHECK OUT AND FIND ANOTHER HOTEL WHEN EVERY HOTEL IS BOOKED. ALSO THE MONEY WOULDN'T BE REFUNDED BACK EITHER. I was livid. We went back and forth and after she heard all of my concerns she agreed that it wasnt right and will comp my entire stay when the manager comes in the morning because only she has access to do it in the system. I agreed and came back next morning. New person at the front desk refuse to let me speak to the manager. all she said was call back monday. i live 5 hours away so i have no choice but to leave. I've been calling for a week and the phone will only ring no one will pick up. I've emailed DEMETRIA LUND assistant general manager as well as their company email. no response. Horrible customer service and promised a refund but once you leave they forget about you and forget about the issue. Money is one thing but no one has reached out about the concerns. IMAGINE SLEEPING WITH YOUR WIFE IN A HOTEL AND THE WINDOWS ARE WIDE OPEN FOR SOMEONE TO SEE THROUGH BECAUSE THERE ARE NO BLINDS OR PRIVACY. UNACCEPTABLE HOTEL SERVICES FROM HILTON. If I wanted a shitty hotel like this i couldve just stayed at a motel 6. charging $300 a night for a stay like this is insane. please do yourself a favor and DONT BOOK THIS HOTEL
Frequently Asked Questions About Hilton Garden Inn Boston-Burlington
What are the check-in and check-out times at Hilton Garden Inn Boston-Burlington?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hilton Garden Inn Boston-Burlington.
Does the Hilton Garden Inn Boston-Burlington offer free Wi-Fi to guests?
Yes, free Wi-Fi is available throughout the hotel including public areas and a public internet terminal.
Is the Hilton Garden Inn Boston-Burlington accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible overall.
Are pets allowed at Hilton Garden Inn Boston-Burlington?
Yes, both cats and dogs are welcome at Hilton Garden Inn Boston-Burlington, as it is a pet-friendly hotel.
Does the hotel provide any fitness or recreational facilities?
Yes, the hotel offers a free fitness center and has one indoor pool available for guests.
What dining options are available at Hilton Garden Inn Boston-Burlington?
The hotel features 4 restaurants including the Great American Grill restaurant and Lobby Lounge, plus a 24-hour Pavilion Pantry convenience mart and a bar.
Is parking available at Hilton Garden Inn Boston-Burlington and what type?
Self-parking is available at the hotel for guests.
Are conference and meeting facilities available at the hotel?
Yes, the hotel has 4 meeting rooms with over 4,200 square feet of flexible meeting and banquet space.
Which nearby hotels could I consider if Hilton Garden Inn Boston-Burlington is fully booked?
Nearby hotels include Staybridge Suites Boston - Burlington and Sonesta ES Suites Burlington Boston, both offering comfortable accommodations close by.
What nearby shopping and entertainment options are accessible from Hilton Garden Inn Boston-Burlington?
Guests can easily visit Burlington Mall, AMC Movie Theater, Upscale Shops at Wayside Commons, and enjoy various restaurants and retail stores like Free People and Men’s Wearhouse.
Are there convenient nearby food and beverage spots to visit around Hilton Garden Inn Boston-Burlington?
Yes, nearby you can find Dunkin' Donuts, Jersey Mike's Subs, and multiple coffee shops and cafes for quick and casual dining.