Business Details
About
Hotel
The Hilton Garden Inn Boston-Burlington hotel is a full service suburban hotel in the heart of Massachusetts' High-Tech and Professional Business District. Our hotel is conveniently located off I-95/Route 128, just minutes from the upscale Burlington Mall, Historic Lexington & Concord and 30 minutes from downtown Boston.
Hotel features include: Complimentary 24-hour business center, 24-hour Pavilion Pantry convenience mart, State-of-the-art Precor Certified Fitness Center, Great American Grill restaurant and Lobby Lounge, Over 4,200 square feet of flexible meeting/banquet space, Complimentary wired and wireless High-Speed Internet Access.
Guest room features include: Garden Sleep System Dual Air-Chamber King-Sized Beds, 37-inch HD Flat Screen Televisions, Microwave, Refrigerator, Complimentary Coffee and Coffee maker, Full size ironing board and iron, Large work-friendly desk with convenient desk-level outlets and Herman Miller Mirra Chair, Two dual-line phones with voicemail, Complimentary wired and wireless High-Speed Internet Access.
Boston area attractions include: Burlington Mall, Historic Lexington & Concord, Lexington Battle Field, Upscale Shops at Wayside Commons, AMC Movie Theater, Minute Man State Park, 70 Local Restaurant, Historic Salem, America's Oldest Seaport - Gloucester, TD Bank Garden, Historic Fenway Park, Quincy Market, Faneuil Hall, Museum of Science, Boston Aquarium.
***** Everything. Right where you need it. *****
Location
Hilton Garden Inn Boston-Burlington
5 Wheeler Road, Burlington, MA
01803, United States
Hours
Reviews
3.8
1,089 reviews
5 stars
436
4 stars
312
3 stars
150
2 stars
64
1 star
127
What are people saying?
AI-generated from recent customer reviews
Noise Issues
Many guests reported thin walls leading to disturbances from neighboring rooms, affecting sleep quality.
Room Cleanliness
Several reviews highlighted cleanliness issues, including dirty rooms and bathrooms, with some guests finding hair and other debris.
Staff Service
While some staff members received praise for their friendliness and helpfulness, others were criticized for poor customer service and dismissive attitudes.
Restaurant Quality
The restaurant and breakfast offerings were frequently described as disappointing, with limited variety and poor quality food.
Pest Problems
Multiple guests reported issues with mice in the hotel, raising serious concerns about cleanliness and pest control.
- AVAshley De VitsNov 4, 20255.0I just recently had a corporate meeting at this location and the staff is phenomenal. We inadvertently booked the wrong size room and when we told them we needed a bigger room they were very accommodating and got everything situated and changed over to another room in a matter of minutes. I really want to thank Claudia, Holly, and Samantha along with the rest of their team for being so flexible and getting us where we need to be, if you're looking for a place to have a function, I highly recommend the Hilton in Burlington, you won't be disappointed.
- WCWilliam CarbonNov 2, 20255.0I had a check in and check out with nilfar very pleasant and very smooth check in and check out.I need room service and she take care of it right.
- JDJesse DockinsOct 30, 20254.0Clean room You would think they would have updated their tvs to steam Netflix etc. Other Hilton properties offer this.
- ATAdrian TamOct 29, 20251.0DO YOURSELF A FAVOR AND NEVER BOOK THIS HOTEL!!!! I never write bad reviews for business but when they didn't fix the issue and also stated they will refund and don't respond to any calls or emails I have no choice but to warn others. I stayed at this hotel from friday to sunday. Oct 17-19 2025. When i arrived for check in at 12am I went into my room and it smell like sweat and onions. They said there were no other rooms at night because it was all booked out so come back in the morning and switch to another room. Got the 2nd room in the morning moved everything over and went out right away for the day. Come back at 11:30pm saturday to find out there were NO BLINDS for the windows. everything was see thru and 0 privacy. Rooms were full of flies and spiders because there were also no SHOWER CURTAINS. Everything was moist in the bathroom and no tissue either. BOTH ROOM WERE NOT READY TO BE STAYED IN. I go speak to the front desk she tells me on a SATURDAY NIGHT AT 12AM MIDNIGHT, IF I DON'T LIKE MY STAY I SHOULD CHECK OUT AND FIND ANOTHER HOTEL WHEN EVERY HOTEL IS BOOKED. ALSO THE MONEY WOULDN'T BE REFUNDED BACK EITHER. I was livid. We went back and forth and after she heard all of my concerns she agreed that it wasnt right and will comp my entire stay when the manager comes in the morning because only she has access to do it in the system. I agreed and came back next morning. New person at the front desk refuse to let me speak to the manager. all she said was call back monday. i live 5 hours away so i have no choice but to leave. I've been calling for a week and the phone will only ring no one will pick up. I've emailed DEMETRIA LUND assistant general manager as well as their company email. no response. Horrible customer service and promised a refund but once you leave they forget about you and forget about the issue. Money is one thing but no one has reached out about the concerns. IMAGINE SLEEPING WITH YOUR WIFE IN A HOTEL AND THE WINDOWS ARE WIDE OPEN FOR SOMEONE TO SEE THROUGH BECAUSE THERE ARE NO BLINDS OR PRIVACY. UNACCEPTABLE HOTEL SERVICES FROM HILTON. If I wanted a shitty hotel like this i couldve just stayed at a motel 6. charging $300 a night for a stay like this is insane. please do yourself a favor and DONT BOOK THIS HOTEL
- TTTran Quang TrungOct 20, 20251.0I booked a room with 1 King Bed and 1 Sofa at the Hilton Garden Inn Boston Burlington through Expedia. However, when I arrived to check in, the receptionist informed me that the room I booked was not available, and I was moved to a room with 2 Queen Beds instead. I raised the issue with the manager, but she said it was not the hotel’s responsibility because I booked through a third-party site. I was very disappointed with this response. Regardless of where a guest books, the hotel should honor the confirmed room type or offer a fair solution when it’s not available. This experience was not what I expected from a Hilton property.
Frequently Asked Questions About Hilton Garden Inn Boston-Burlington
What are the check-in and check-out times at Hilton Garden Inn Boston-Burlington?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hilton Garden Inn Boston-Burlington.
Does the Hilton Garden Inn Boston-Burlington offer free Wi-Fi to guests?
Yes, free Wi-Fi is available throughout the hotel including public areas and a public internet terminal.
Is the Hilton Garden Inn Boston-Burlington accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible overall.
Are pets allowed at Hilton Garden Inn Boston-Burlington?
Yes, both cats and dogs are welcome at Hilton Garden Inn Boston-Burlington, as it is a pet-friendly hotel.
Does the hotel provide any fitness or recreational facilities?
Yes, the hotel offers a free fitness center and has one indoor pool available for guests.
What dining options are available at Hilton Garden Inn Boston-Burlington?
The hotel features 4 restaurants including the Great American Grill restaurant and Lobby Lounge, plus a 24-hour Pavilion Pantry convenience mart and a bar.
Is parking available at Hilton Garden Inn Boston-Burlington and what type?
Self-parking is available at the hotel for guests.
Are conference and meeting facilities available at the hotel?
Yes, the hotel has 4 meeting rooms with over 4,200 square feet of flexible meeting and banquet space.
Which nearby hotels could I consider if Hilton Garden Inn Boston-Burlington is fully booked?
Nearby hotels include Staybridge Suites Boston - Burlington and Sonesta ES Suites Burlington Boston, both offering comfortable accommodations close by.
What nearby shopping and entertainment options are accessible from Hilton Garden Inn Boston-Burlington?
Guests can easily visit Burlington Mall, AMC Movie Theater, Upscale Shops at Wayside Commons, and enjoy various restaurants and retail stores like Free People and Men’s Wearhouse.
Are there convenient nearby food and beverage spots to visit around Hilton Garden Inn Boston-Burlington?
Yes, nearby you can find Dunkin' Donuts, Jersey Mike's Subs, and multiple coffee shops and cafes for quick and casual dining.