Tru by Hilton Brockton

Reviews

• JW

  Jamie Weiss

  Nov 13, 2025
  5.0
  Nice place to stay with everything you’d need but designed better than older hotels . Staff was friendly and helpful.
• KH

  Karen Hackett

  Nov 7, 2025
  2.0
  I checked in online and had to choose my room without seeing a floor plan because there isn’t one online. Then I requested a digital key that I never got. When we arrived and I realized our room was right next to the elevator and the size of a shoebox I asked if there were any upgraded rooms available for diamond members and was told they were sold out by a snippy and dismissive employee. Staying in that shoebox we discovered the TV did not work and there was some kind of gritty black stuff in the sink. We were too exhausted to deal with it that night and in the morning we discovered the refrigerator had frozen the food we put in it the night before. Also, the chain was broken on the window shade and the smell of cigarettes was wafting through the heating system. It should be noted that the place was very quiet and we were fairly certain it was not sold out. We had a full day booked the next day so, on our way out, I went to the desk, listed the problems with the room and was assured all would be well when we returned. Upon our return, nothing had changed and I was told the grit in the sink was a known problem that could not be corrected. Now, the more helpful employee of the day offered to give me a different room. So, after another full day, exhausted we hauled our stuff to a different room across the hall. Can I tell you we thought we had entered a parallel universe. This room was at least 50% bigger. It was cleaner. The TV worked. The blinds worked. There was no cigarette smell. It was glorious. So, all this to say. Look at the room before you commit to the stay because you don’t know if you will be sleeping with Dr. Jekyll or Mr. Hyde.
• JP

  Joe Pelletier

  Nov 6, 2025
  5.0
  Very clean and staff is amazing.
• JT

  Jay Torres

  Oct 25, 2025
  2.0
  Place truly sucked. Took forever even after self check-in with app still had to check in with front. And on top of it all they surprise you with a 50 dollar per day hold, which was never mentioned anywhere on their own website nor when I paid for the room in advance. Stay away, you will tank me many times over. Oh and no wifi u have to pay for it as well
• AB

  Ashley Balogh

  Oct 8, 2025
  5.0
  We really loved this hotel and they had good pricing for the quality of the stay! We initially booked it back in August for a weekend trip to Boston this past weekend (October 3-5) before it was opened so there weren’t any reviews to go by but we took a chance from prior Hilton stays in different branches. We didn’t realize it was a new build until we got there, it was a very nice build and they had a ton of games and activities in the lobby to choose from. The breakfast was delicious, very friendly staff, and the room was great! We would definitely stay at another Tru hotel in the future if we are in the area again and definitely recommend for anyone visiting Boston or surrounding areas!

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