Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington
3.9881 reviews
Business Details
About
Extended Stay Hotel
The Homewood Suites by Hilton Boston-Billerica/Bedford hotel is located on a wooded lot in the town of Billerica, MA, in the heart of a high-tech corridor of Boston, MA. Billerica is in Central Middlesex County just north of Boston. The Homewood Suites by Hilton hotel in Billerica, MA is an all-suite upscale extended stay hotel that offers the choice of suites with one or two bedrooms, separate living room and a fully equipped kitchen. Guests at the Homewood Suites by Hilton Boston-Billerica/Bedford hotel enjoy complimentary high-speed internet access, barbeque grills on the patio, a business center, and books from the library to read. Guests can start each morning with the daily complimentary Suite Start hot breakfast and end the day with the Welcome Home reception featuring a complimentary light meal and beverages Monday through Thursday evenings (subject to state and local laws). Make Yourself At Home!
Location
Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington
35 Middlesex Turnpike, Billerica, MA
01821-3936, United States
Hours
Reviews
3.9
881 reviews
5 stars
409
4 stars
238
3 stars
100
2 stars
47
1 star
87
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, unclean common areas, and reports of bugs and mold.
Customer Service
Many customers expressed dissatisfaction with the staff's attitude and responsiveness, citing unhelpful and rude interactions.
Breakfast Quality
The breakfast offerings were frequently criticized for being inadequate, lacking variety, and running out of essential items.
Room Conditions
Guests reported outdated and poorly maintained rooms, with issues such as broken appliances, uncomfortable furniture, and unpleasant odors.
Management Response
Several reviews noted a lack of effective management and follow-up on complaints, leading to frustration among guests.
- ESErin SullivanNov 8, 20251.0Took more than an hour to get towels. Waiting to go to bed and wet. Naked and afraid. Send help… or towels :(
- RWRon WilliamsNov 7, 20255.0Nice hotel and staff. Felt a bit dated though
- MTMing Chi TsaiOct 25, 20252.0Water is cooooooooooold. It's clean. Food was not as good as expected.
- PTPatti T.Oct 17, 20252.0I usually do not write reviews for hotels, but felt like I had to for this one. I do not recommend staying here, unless it is for one night and you don't have other options. The gym was small but nicely equipped. The was no water bottle on the water dispenser. The staff were talked to were pleasant and tried to be helpful. The rooms were fairly clean. The sheets and towels were soft and had a very gentle clean smell. No bed bugs, but there was at least one cockroach running around the kitchen area around the sides of the dishwasher. The soap and conditioner were out. In the morning we found out it was the same for many other guests. The most disappointing issue was the morning breakfast. They kept running out of utensils. I was waiting with about 10 others and let them know they were out. The staff only brought out one spoon, two forks and a knife. He said that was all he had at the moment. My friend when down for breakfast shortly after and they also ran out milk, fruit, eggs and several other items. He asked if they had more milk and they said yes and took off. He waited for almost 10mins, then asked the same staff again about the milk and was told it was out. Most all the guests at the morning breakfast time were complaining about something. So it would be tolerable for a one night stay, but not multiple nights. But maybe ask for a room on a lower floor as the elevator stopped working when we were there too.
- JAJennifer AustinOct 11, 20252.0Disappointed. Not a cheap price to pay for a suite for 4 people that comes with 3 towels, and no pillows for the sofa bed. Staff were unhelpful and said there were no extra pillows available in the hotel and the last 2 extra blankets had just been given out. When I said I’m 8 months pregnant and can’t sleep flat they offered some sheets to roll up. I ended up taking the throw pillows from the hotel lobby couches so my kids could each have a pillow and I could prop myself up a little bit. The room door has very visible dirt on it that needs to be cleaned. Not super impressed so far and it’s just our first night.
Frequently Asked Questions About Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington
What types of suites are offered at Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington?
The hotel offers suites with one or two bedrooms, each featuring a separate living room and a fully equipped kitchen.
Is breakfast included in the stay at this hotel?
Yes, a complimentary hot buffet breakfast is available daily.
Are pets allowed at the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington?
Yes, both cats and dogs are welcome at this pet-friendly hotel.
Does this hotel provide free Wi-Fi for guests?
Yes, complimentary high-speed Wi-Fi is available in public areas throughout the hotel.
What accessibility features are available at the hotel?
The hotel offers accessible parking and elevators to ensure convenience for guests with mobility needs.
Is there a fitness center available for guests at the hotel?
Yes, the hotel features a free fitness center equipped with elliptical machines, free weights, treadmills, and weight machines.
Are there any pools at the hotel?
Yes, there is one indoor pool available for guests; outdoor pools are not available.
Can guests park their vehicle on-site?
Yes, parking is available with self-parking options provided.
What nearby restaurants can guests visit around the hotel?
Guests can enjoy nearby dining options such as Tilted Kilt, Max & Dylans, Casa De Greek, Satang Thai restaurant and Bar, Maggie's Other Farm, Sora, and Bistro 44.
How can guests utilize nearby hotels or transportation options?
Guests can find additional accommodation or transit options at nearby hotels including Hampton Inn Bedford - Burlington, Hampton Inn Boston Bedford Burlington, Hampton by Hilton, and DoubleTree by Hilton Hotel Boston - Bedford Glen; local shuttle services are also available to assist with transportation.