Business Details
About
HotelDoubleTree
The new DoubleTree by Hilton Hotel Boston-Andover is perfectly situated for reaching Boston-area sports arenas and corporate/industrial offices. Just off I-93 and tucked by the Merrimack River, this Andover, MA hotel is 30 minutes north of Boston and near the New Hampshire border. Visit New England’s historic towns, explore Andover’s charming districts, and reach the Atlantic Ocean in less than an hour. Logan Airport and Manchester Regional Airport are 30 minutes away.
We’ll welcome you at check-in with a warm DoubleTree chocolate chip cookie. Our modern guest rooms feature a 40-inch HDTV, mini-refrigerator and Cuisinart coffeemaker. Use complimentary WiFi to check email at the work desk. Enhance your work visit or weekend in a suite with a balcony, separate living area, sofa bed and two HDTVs.
Our contemporary Andover hotel is home to 189 Prime Steak and Seafood Restaurant, serving a creative menu in a casual atmosphere. Character's Sports Bar & Grill has plenty of TVs for watching your favorite teams. Order a cocktail in the Lobby Bar, or dine on the patio by the color-changing firepit. Room service and a 24-hour snack shop add extra convenience.
Relax after a busy day in the heated indoor pool and whirlpool, or work out in the fitness center. Stay connected in the 24-hour business connectivity zone, or plan a meeting in 7,128 sq. ft. of flexible event space. The Grand Ballroom and breezy courtyard are perfect for wedding receptions – our expert planners can tend to details.
Location
DoubleTree by Hilton Hotel Boston-Andover
123 Old River Road, Andover, MA
01810, United States
Hours
Reviews
4.1
1,784 reviews
5 stars
924
4 stars
465
3 stars
169
2 stars
81
1 star
145
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the friendly and accommodating staff, particularly highlighting individuals like Lisa, Rita, and Laura for their exceptional service.
Room Quality
While some guests found the rooms clean and comfortable, others noted issues such as outdated decor, lack of microwaves, and inconsistent housekeeping.
Dining Experience
The breakfast received positive feedback for its quality, but some guests were disappointed by the lack of complimentary options and high prices for meals.
Location
The hotel is noted for its quiet location, though some guests mentioned it being somewhat isolated from shopping and dining options.
Service Issues
Several reviews highlighted significant service failures, including rude staff interactions and unresolved maintenance issues.
- LSLisa Stavaridis1 day ago4.0The staff was fantastic but extremely short. In turn leaving the staff tired and frustrated also over worked and cranky. We're starting to see a shift at Hilton brand. Many of their long term staff is burnt out. Not able to give the level of service they once did because of staffing cuts. Their verbal I all areas. Housekeeping, front desk, restaurant etc. One bar tender with a full bar with drinks and food. It was hard to watch and every time we ate on sight our meals were a couple hours long because the staff could not handle the amount of guests. Our was frustrating and dissapointing. Hoping hilton will get back to it's customers. Otherwise we'll seek alternatives moving forward with many nights stayed over the year.
- XSX SJan 4, 20265.0Gail who takes care of the breakfast buffet area is worth every of the 5 stars!
- HWHongxia WangJan 3, 20262.0Overpriced. Not worth it at all. The AC was very loud and annoying. The toilet seat was dirty. The sink was also dirty. After sleeping, the next day there were itchy rashes on my body; it may have been from the lotion or smth. The breakfast wasn’t great either. Service was mid.
- BMbrent mccartyJan 3, 20265.0Went there for a corporate event and the service was great. Location was reasonably convenient with plenty of parking and the function area used was nicely laid out.
- TTTaylorDec 7, 20254.0I’ve stayed at this hotel twice before and though my experience both times were fine, I still prefer Marriott. Please note that both stays were paid by a company I work for so I cannot speak on the price of my stays. I also did not have the ability to select a specific room. The rooms were nothing to write home about but they also weren’t bad by any means. I was very surprised that there wasn’t a microwave in either room I stayed in. The rooms I stayed in also didn’t have the greatest bathroom layout as the sink/mirror were outside the bathroom in a carpeted area.. though I’m sure that could be a bonus for couples or families. The service was pleasant and check in was fast. I was very impressed that they had allergy friendly complimentary cookies available. While the cookies themselves sucked, then even being an option was nice. This location isn’t super close to any chain shopping or restaurant so if you’re looking for familiar places, you’ll have to hop on the highway.
Frequently Asked Questions About DoubleTree by Hilton Hotel Boston-Andover
What are the check-in and check-out times at DoubleTree by Hilton Hotel Boston-Andover?
Check-in time is at 4 PM, and check-out is at 11 AM.
Does the DoubleTree by Hilton Hotel Boston-Andover offer free WiFi?
Yes, complimentary WiFi is available in public areas.
Are pets allowed at the DoubleTree by Hilton Hotel Boston-Andover?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at the hotel, and if so, is it free?
Yes, self-parking is available and free of charge for guests.
What dining options are available at the DoubleTree by Hilton Hotel Boston-Andover?
There are two on-site restaurants: 189 Prime Steak and Seafood Restaurant and Character's Sports Bar & Grill. Room service is also available.
Does the hotel have facilities for fitness and relaxation?
Yes, the hotel offers a free fitness center, an indoor heated pool, and a hot tub for guests to enjoy.
Is the DoubleTree by Hilton Hotel Boston-Andover accessible for guests with mobility needs?
Yes, the hotel features accessible parking and elevators to accommodate guests with mobility requirements.
What sustainable or eco-friendly practices does the hotel follow?
The hotel holds eco certifications such as ISO14001 and ISO50001, has a recycling program, uses compostable food containers and cutlery, bans single-use plastic straws, and operates an energy conservation program.
How can guests access local attractions or transportation near the hotel?
Located just off I-93 near the Merrimack River, the hotel is 30 minutes north of Boston and close to Logan and Manchester Regional Airports, providing convenient access to Boston-area sports arenas, historic towns, and the Atlantic Ocean.
What nearby places can guests visit for dining and entertainment around the hotel?
Guests can enjoy meals and drinks at nearby establishments such as 189 Prime Steak and Seafood Restaurant and Character's bar within the hotel, or explore nearby options like On The Bone restaurant and the Wyndham Boston Andover hotel for additional amenities.