Business Details
About
HotelHilton
The Hilton Garden Inn Hotel of West Monroe, Louisiana, is where you'll find everything you need, right where you need it. Located in the heart of the Ruston, Monroe, and West Monroe area adjacent to the Ike Hamilton Expo Center moments from the Monroe/West Monroe Convention Center, Historic Antique Alley, Restoration Park jogging path,3 Universities and over 25 restaurants. Your new ''home away from home'' is just minutes away from the Monroe Regional Airport, Louisiana Purchase Zoo, Monroe Civic Center and Pecanland Mall. While staying in West Monroe, Louisiana, you can enjoy earning Hilton Honors Points and Miles. Our hotel boasts over 2,100 square feet of versatile banquet, meeting, or convention space.
Location
Hours
Reviews
3.7
1,085 reviews
5 stars
492
4 stars
203
3 stars
116
2 stars
99
1 star
175
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including dirty rooms, stained bedding, and rust in bathrooms.
Staff Service
While some guests praised the friendliness of the front desk staff, many reported rude and unhelpful interactions, particularly with management.
Outdated Facilities
Guests consistently noted that the hotel is in dire need of renovations, with outdated furniture, carpets, and overall decor.
High Prices
Many customers felt that the prices charged were not justified given the poor quality of the accommodations and lack of complimentary breakfast.
Water Quality
Several reviews mentioned brown or discolored water coming from taps and showers, raising health concerns.
- RKRifat Kantarcioglu3 days ago3.0I stay here regularly. Room service is every other day. They missed the room service on my last stay and when I reminded them about it they didn’t correct the issue. Uncharacteristic of a Hilton franchise hotel.
- MAMike AJan 6, 20261.0The room definitely wasn't the cleanest, a lot of hair on the bathroom floor and in the tub. The first morning had foam plates for breakfast, which is preferable to the sticky plates the following morning. The bar is unable to sell alcohol.
- MSMichael SandersJan 1, 20263.0Paid a little extra to stay at the Hilton so that we could hit the complimentary hot breakfast before we left. Turns out they dont have a free breakfast. It was 15.99 for adults and 10 bucks for kids. Room was ok, little dated. Fridge was on its last leg and making lots of noise. Their dish tv kept losing signal. Some of the channels would not work at all.
- CKCliviania KleinhansDec 29, 20253.0We expected so much more than stepping into 1960. It would have been nice to have a clean mold free smelling room. The minute you step into the room it smells like cow poop.Bathroom needs upgrading to just relax and unwind from a long trip..As a Hilton Garden it needs upgrading. However,The service was great and the front desk lady was pleasant. The location is great. Rooms are spacious which is a + The 6.6 rating from bookings.com is a good representation of the rooms
- RBReginald BookmanDec 28, 20251.0I'm a Diamond Member with Hilton. I'll have to say it almost felt like I was at a Motel 6. Some towels weren't clean and the others were dingie. The tub was rusted and dirty. The shower curtain looked like it had mildew on it. While running the water it turned brown. During check in I was quoted one price but when I got my receipt it was higher. Also, I was not greeted with my complimentary water or snacks nor were they in the room. I left before 6am due to the disgusting circumstances. When I called later that day the lady at the front desk took my information, said someone would contact me and mentioned that they were having problems with their water. However, over the last two weeks I've reached out in an attempt to talk with the management staff and have not received a response.
Frequently Asked Questions About Hilton Garden Inn West Monroe
What are the check-in and check-out times at Hilton Garden Inn West Monroe?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn West Monroe offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal at the hotel.
Are pets allowed at Hilton Garden Inn West Monroe?
Yes, both cats and dogs are welcome at the hotel.
Is there parking available at the Hilton Garden Inn West Monroe?
Yes, self-parking is available for guests.
Does the hotel provide accessibility features?
Yes, the hotel offers accessible parking and elevator and is mobility accessible.
What amenities does Hilton Garden Inn West Monroe offer for business travelers?
The hotel has a business center, 6 meeting rooms, 2 indoor pools, a fitness center, and offers digital guest room keys and contactless check-in/check-out.
Are there dining options available inside Hilton Garden Inn West Monroe?
Yes, there is one on-site restaurant and a bar available for guests.
Is breakfast available at Hilton Garden Inn West Monroe?
Yes, breakfast is available for guests.
What nearby attractions can guests at Hilton Garden Inn West Monroe visit?
Guests can visit the Ike Hamilton Expo Center, Monroe Regional Airport, Louisiana Purchase Zoo, Monroe Civic Center, Historic Antique Alley, and Pecanland Mall, all just minutes from the hotel.
Are there local events or entertainment options near Hilton Garden Inn West Monroe?
Yes, guests can enjoy events at The Big West Monroe Fair and Stampede At The Ike casino and rodeo, as well as entertainment at the Ike Hamilton Expo Center.