Business Details
About
HotelDoubleTree
Our hotel is off I-10, half a mile from the West Cal Arena and Events Center. Downtown Lake Charles is 11 miles away, and you’ll find several restaurants, shops, casinos, and parks within that distance. Enjoy free WiFi, onsite dining, and a swimming pool during your stay, plus our signature Chocolate Chip Cookie.
Location
DoubleTree by Hilton Sulphur Lake Charles
330 Arena Rd, Sulphur, LA
70663, United States
Hours
Reviews
4.1
210 reviews
5 stars
133
4 stars
25
3 stars
13
2 stars
15
1 star
24
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some guests praised the staff for their friendliness and helpfulness, others reported unprofessional behavior and poor service, particularly at the front desk.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, musty odors, and pest issues, which significantly impacted guest experiences.
Dining Experience
The in-house restaurant received mixed reviews; some guests enjoyed the food and service, while others found it lacking in quality and variety, especially for breakfast.
Noise Concerns
Several customers noted high noise levels from the nearby highway, which affected their sleep quality.
Overall Experience
The hotel received a mix of positive and negative feedback, with some guests appreciating the modern facilities and comfortable rooms, while others expressed disappointment in their overall stay.
- JAJared Anderson4 days ago3.0Staff needs hospitality training.
- LMLeon MechamJan 2, 20263.0Disappointed with the noise from the interstate!
- HMhannah marieDec 26, 20251.0the workers are so so soo terrible. absolutely unprofessional
- ECErnest CidoniDec 22, 20255.0Great hotel. Has a restaurant inside. Had the best cheeseburger and onion rings in a long time. Had buffet breakfast. Will stop here again.
- ARAustin RamosDec 14, 20255.0This is hands down the nicest hotel in Sulphur and Lake Charles. The property feels modern, clean, and well cared for from the moment you arrive. The rooms stay spotless and comfortable. The staff treats you with real professionalism and respect. Everything runs smoothly from check-in to check-out. I stay in a lot of hotels locally, and this one sets the standard. Highly recommend for business or personal stays.
Frequently Asked Questions About DoubleTree by Hilton Sulphur Lake Charles
What types of payment does DoubleTree by Hilton Sulphur Lake Charles accept?
The hotel accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Is there free WiFi available at the hotel?
Yes, free WiFi is available in public areas and through public internet terminals.
Are pets allowed at DoubleTree by Hilton Sulphur Lake Charles?
No, pets are not allowed at this hotel.
Does the hotel offer accessible facilities for guests with mobility needs?
Yes, the hotel has accessible parking, accessible elevators, and is mobility accessible.
What dining options does the hotel provide?
The hotel has one restaurant offering table service and room service is also available. Breakfast is provided.
Are there any pools at the hotel?
Yes, there is one indoor pool and one outdoor pool available for guests.
Is parking available for guests at the hotel?
Yes, self-parking is available for guests at the hotel.
What nearby restaurants can I visit when staying at the hotel?
Nearby restaurants include Kem's Restaurant & Bar, Coconuts, El Tapatio Cuatro Cosina Mexicana and Bar, Pitt Grill, Waffle House, Pizza Hut, Novrozsky's, and Baskin-Robbins for ice cream.
What nearby hotels are located close to DoubleTree by Hilton Sulphur Lake Charles?
Nearby hotels include Holiday Inn Lake Charles W - Sulphur, Candlewood Suites, Days Inn by Wyndham Sulphur West, La Quinta Inn & Suites by Wyndham Sulphur, Baymont by Wyndham Sulphur, Wingate by Wyndham Sulphur, Clarion Pointe Sulphur - Lake Charles, and Sulphur Extended Stay.
Are there nearby convenience stores or gas stations for guest needs?
Yes, nearby convenience stores and gas stations include Shell, Conoco, Texaco, and Chevron, which also offers breakfast and brunch.