DoubleTree by Hilton Sulphur Lake Charles

Reviews

• JB

  Jason B.

  Nov 6, 2025
  2.0
  No water pressure, AC not blowing cool, phone didn’t work. Bed was comfortable but couldn’t sleep because it wasn’t cool. No reconciliation offered and I’ve been an honors member for years.
• JS

  Jessica S

  Nov 6, 2025
  5.0
  Visited Creole Bar & Grill tonight, 11/05/2025. Very good experience! Great service, good food, try the Blueberry Lemon Drop, ask for Dalton or Sandra because they are great servers and tell the General Manager Mr. Allen I sent you! He’s the best!
• SG

  Samara Gray

  Oct 9, 2025
  1.0
  This hotal should not be affiliated with Hilton. The room felt dirty from the moment I walked in — sticky floors, bugs in the bathroom, and a strong musty odor that did not pass with time. The final issue was when I was getting ready in the morning—a resident roach crawled across the nightstand!! When I informed the precious girl at the desk, I was answered back with “I am sorry but we been having that issue and we have been trying to fix it since I have been here” no solution or remedy extended. There are many other hotels to choose from, I will NOT be back.
• AC

  Ariel Cain

  Sep 28, 2025
  1.0
  Tried to order food, the worker could only say “it is my first day” and had no help, or clue what to do. We waited 40 minutes for our food to be told the fryer wasn’t working. This place needs better management and service training.
• SF

  Soraya Fontenot

  Aug 26, 2025
  2.0
  Me and my boyfriend stayed a few nights back and we were not happy. NATS EVERY WHERE! The room was OK minus the smell of mold. The ladies on the desk can be quite condescending. A $5 charge for parking is ridiculous in SULPHUR. The cleaners are rude and felt the need to argue about God knows what early in the morning where people could hear. There are 3 cleaners that could use an attitude adjustment. The breakfast was GREAT. The serving people and kitchen people were wonderful to us. Maintenance men were walking around a lot but they were so sweet even when they were busy. I'm not sure what management are doing but retrain your receptionists and cleaners. The rooms are clean but the attitudes stink and the way we were spoken to by desk staff was horrible which is strange considering you get paid to stand still and smile which makes me wonder why all the ladies always look tired or slouchy. You have done nothing but put people in rooms all day why are you limping? There's a member of staff that we couldn't really understand. English would be great especially on loud busy nights. Emma seems to get flustered when she's asked a simple question. But your the manager? Another one of the ladies is talking on her phone the hole time she's working. She probably thinks she can't be seen because she is a tiny young lady but also young. She can be trained to do better. Very rude and unprofessional though. It's also loud on the weekend. It sounds like they have rock bands playing bad rock music. If you want to be treated with respect by staff that know what their doing and that are friendly go elsewhere. If you want peace and quite go elsewhere. If you like seeing people that look like death all day or a manager that knows nothing or cleaners that are rude and argue and act like they are wrestlers then it's the place for you.

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