Hilton Shreveport

Reviews

• MD

  Mrs. D

  2 days ago
  5.0
  The hotel itself is nice but the rooms can use a little updating. The staff are warm and welcoming! My 5 star review is mainly based on the service at the bar and the food! Madison our bartender was wonderful and the drinks were delicious!!! We had the seafood platter and the boudin egg rolls and everything was delicious!! We are Hilton Honors members and we will definitely be returning!
• MC

  Michelle Carson

  6 days ago
  2.0
  This hotel is hot! They use a boiling system and you can not control the air temperature in your room. They moved us to a different room down the hall, but it was still hot. I had to door dash 2 fans to the hotel and we were still sweating in our sleep. There is no air in the bathroom at all! This was very disappointing for a Hilton and the price I paid for 2 nights stay!
• TP

  torran parker

  Nov 18, 2025
  1.0
  Torran This is the most expensive hotel in Shreveport. I pay the price for the experience. I’ve been here 2 days and cannot get anyone to answer the phone for room service. I’ve literally called over 10 times with no answer. Tonight I even called the front desk and she said she was going to help and put me on hold. I sat there on hold for 15 minutes while she never returned. Granted— this may be my 30th time staying here and I’m a diamond member
• DJ

  Demondrick Jackson

  Nov 7, 2025
  5.0
  Great elegance and classy interior in rooms. Employees are very attentive and always there when you need them.
• JF

  Jason Freilich

  Oct 13, 2025
  1.0
  Bottom line: A sewage/rotten‑egg odor forced my family out of our room at Hilton Shreveport (Conf. #3345667491). The front‑desk supervisor Abigail escalated by calling security on us in the lobby, causing public embarrassment—with our 3‑year‑old there—while we were simply asking for the correct room type and for maintenance to address a verified issue. The General Manager, Valerie Cooper, later acknowledged the situation but refused any compensation. What happened First night was fine. Around 6:00 a.m. the next morning, our room (513) filled with a strong rotten‑egg/sewage smell. By 8–8:30 a.m., it was still heavy, so I called the desk. The morning supervisor, Abigail, told me to “calm down,” gave us a breakfast certificate, and said they’d move us. While we were at breakfast, a maintenance worker (the same one who later came to our room) told us a room on our floor (either 528 or 628) had a plumbing leak/soaked carpet—likely the source of the odor we’d also noticed across the floor. After 30–45 minutes waiting in the lobby, we were told a room was ready—but it was one king bed, even though I had confirmed earlier with Abigail that we needed two queens. We never accepted the king and calmly said it wouldn’t work. Instead of contacting maintenance (who had already confirmed a plumbing issue), Abigail insisted there was no smell, suggested we get ready in the original smelly room, and then called security on us in the lobby. People watched while we had to explain ourselves to security—humiliating and unnecessary. A manager named Janice eventually de‑escalated and ensured we weren’t kicked out. Later, the same maintenance worker came to our (eventual) room for a minor fix and confirmed he had told Abigail that morning about the plumbing problem and that we had been respectful and had every right to be frustrated. We have this conversation recorded. How management handled it I raised the issue with the General Manager, Valerie Cooper. Despite knowing the timeline, the staff names, the room numbers, the lobby security incident, and the maintenance confirmation, her response was essentially: breakfast was provided, the notes were reviewed, the room was “walked,” and “no additional compensation” would be given. In other words, the hotel recognizes the disruption (we were forced out of our room due to odor) and the public escalation to security but has chosen to do nothing to make it right. Why this matters Guests reporting a sanitation/safety issue should not be dismissed, handed a token breakfast, publicly confronted by security, and then told by the GM that there will be no remedy. That’s not hospitality; it’s disregard. Do not believe the hotels response to my review because they had every opportunity to make this right and chose not to. Even their response indicates that they have no intention on doing anything.

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