Hilton Garden Inn Shreveport

Reviews

• VL

  V Love

  2 days ago
  1.0
  To Hilton Corporate Guest Assistance, (PART 1) I am writing to formally report a serious safety breach and unacceptable guest experience at Homewood Suites in Shreveport, Louisiana, during my stay with my 84-year-old mother on December 26, 2025. My reservation was valid and confirmed, as shown in the attached screenshot: At approximately 9:15 AM, someone attempted to enter our room twice using a key card. Only the interior safety latch prevented them from entering. This was terrifying, especially with my elderly mother present. When I called the front desk to report it, instead of apology or concern, I was treated as if I had done something wrong. I was forced to go to the lobby, wait behind another guest, and prove my identity again — despite having checked in the prior day. I was then told that the room had somehow been “checked back out” and reassigned to someone else. This represents a disturbing failure in security and guest protection. Later that morning, while preparing breakfast for my mother, I was publicly approached in a disrespectful tone and told guests were being restricted to a single paper plate due to management instructions. This was humiliating and completely opposite of the service Hilton promises its guests. I left this experience shaken, humiliated, and fearful. This is absolutely not Hilton standard. Given the severity of the safety failure and emotional distress caused, I am requesting: • A full refund for the entire stay • Written acknowledgment that this incident will be investigated • Assurance that appropriate corrective action will be taken My elderly mother and I deserve dignity, safety, and respect — none of which were provided during this stay. Attached is my reservation confirmation for verification. I look forward to your urgent response. Sincerely,, a very disappointed guest. ( part 2) Dear Hilton/Homewood Suites Management, I want to sincerely thank you for responding so quickly, offering your apology, and extending kindness this morning. I also truly appreciate the hospitality shown to me in the kitchen today — everyone was gracious, warm, and very attentive, and that meant a great deal to both me and my 84-year-old mother after such a stressful morning. I believe everyone has difficult moments, and I am grateful to have seen a clear effort in improved service and care today. While I appreciate the apology and bottled water, the incident that occurred was extremely frightening and disruptive, especially with an elderly guest involved. I am still shaken and trying to remain calm, and I appreciate the acknowledgment we have received so far. At this point, I have not received any confirmation regarding compensation for what has already happened. However, another challenge has now come up — my vehicle requires service before I feel safe driving home with my mother. Because of this unexpected hardship, I am kindly and respectfully requesting that, instead of compensating the stay we’ve already had, you please consider comping one or two additional nights so we can remain safely here while I get my car serviced. Your continued support would truly help us feel cared for, supported, and secure while we resolve everything. Thank you again for the swift response, the kindness shown today, and for helping turn a very difficult situation into something more manageable. Warm regards, Venetia Cannon (PART 3) Dear Management Team, I am writing to report that, despite prior reassurance that our room access issue had been resolved, another incident occurred just before midnight. Someone again attempted to enter our room, startling my 84-year-old mother, my service dog, and myself. This happened even with the Do Not Disturb sign displayed and the safety latch secured. I was later informed it was the front desk attempting entry due to a note in the system. Regardless, there was no knock, call, or prior communication before......continued on next post. ABSOLUTELY UNSAFE!!!!!!!
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  Alyssa Davison

  5 days ago
  2.0
  My room was just not clean. The bathroom floor had obviously not been touched which made me doubt everything else. They did move me rooms and it was a little better but I would not return.
• ST

  Shirley Twine

  Dec 28, 2025
  5.0
  I like the new renovation. The rooms are nice & clean. Front staff Rosannda & Russia was amazing and Mr. Larry made sure I had Hot water in my room. I will definitely refer to family and friends at Hilton Garden Inn Shreveport.
• SL

  Simione Lafo

  Dec 4, 2025
  5.0
  I stayed here the whole week and had a great experience. The room was really clean. Linens were changed out every day! The receptionists up front were very kind. The hotel was packed, but the noise was non existent! The only downfall was the area. It was a bit sketchy. Thanks Hilton! We will stay here again!
• RG

  Rick Good

  Nov 20, 2025
  4.0
  I love HGI as a brand. They are consistently clean, comfortable, and have really good food and drinks. This stay was last minute and I used points for the room. For starters, the Front Desk associate was wonderful in every aspect. Comparing this property to previous HGI stays, it needs some TLC in my opinion. The A/C was not working in the lobby or bar/restaurant area, which is not a huge deal, but it was uncomfortable enough for me to eat in my room. The snack shop had been wiped out, very little left on shelves, noticeably no water available. The toilet in my room was loose and rocked back and forth and the seat was very loose, which caused me to almost fall off of it! Bathroom ceiling paint is peeling. In the bed area, the furniture piece that the TV sits on has a broken part that is just sitting there. My biggest complaint was the A/C return filter looked like it had never been cleaned. The buildup of dust etc is visible without looking real close at it. Overall, this is not a negative review, just some smaller points that need to be addressed. Other than that, it is a nice property and I would stay again.

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