Business Details
About
Hotel
We are conveniently located right off of Interstate I-20 and less than four miles from Shreveport Regional Airport. We offer complimentary amenities like free WiFi, free parking, and complimentary shuttle service. Our Garden Grille restaurant/bar is open daily. We have 3,212 sq ft of Meeting room space, and 142 guest sleeping rooms. Guest rooms include coffee makers, mini refrigerators, and room service in the evening.
Location
Hilton Garden Inn Shreveport
5971 Financial Plaza, Shreveport, LA
71129, United States
Hours
Reviews
3.7
1,424 reviews
5 stars
575
4 stars
316
3 stars
195
2 stars
139
1 star
199
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty bathrooms, unclean rooms, and unpleasant odors.
Staff Performance
While some guests praised the staff for being friendly and accommodating, others reported poor service and unhelpful attitudes.
Room Condition
Many guests noted that rooms were in need of maintenance and renovation, with issues such as broken appliances and outdated furnishings.
Breakfast Quality
Several customers expressed dissatisfaction with the breakfast offerings, citing high prices and poor quality.
Renovation Disruptions
The hotel is currently undergoing renovations, leading to construction noise and limited access to facilities, which frustrated many guests.
- PHPatrick Heelan2 days ago5.0Clean and friendly.
- ASAdam Sturgis2 days ago5.0Location is very convenient and accessibility to the surrounding area is very good. Near I-20, but still very quiet. Breakfast here is quite good. Room pricing is very fair - a good value. Staff were all very friendly and helpful.
- RGRick Good5 days ago4.0I love HGI as a brand. They are consistently clean, comfortable, and have really good food and drinks. This stay was last minute and I used points for the room. For starters, the Front Desk associate was wonderful in every aspect. Comparing this property to previous HGI stays, it needs some TLC in my opinion. The A/C was not working in the lobby or bar/restaurant area, which is not a huge deal, but it was uncomfortable enough for me to eat in my room. The snack shop had been wiped out, very little left on shelves, noticeably no water available. The toilet in my room was loose and rocked back and forth and the seat was very loose, which caused me to almost fall of it. Bathroom ceiling paint is peeling. In the bed area, the furniture piece that the TV sits on has a broken part that is just sitting there. My biggest complaint was the A/C return filter looked like it had never been cleaned. The buildup of dust etc is visible without looking real close at it. Overall, this is not a negative review, just some smaller points that need to be addressed. Other than that, it is a nice property and I would stay again.
- DTDeborah TaylorOct 20, 20255.0We were in town for a college tour, and had stayed at a different hotel Friday night and we had a horrendous experience there. We immediately cancelled our second night and checked out. I called the Hilton Garden Inn in Shreveport as I normally always book Hilton and only didn't this time due to a special rate given to us for the tour. Darrien answered the phone and literally saved the day for us, getting us in to a room early (we needed a place to get ready quickly). He made sure we were in a quiet room as we had no sleep the night before due to noise. I can't say enough about how thankful I was for the clean, quiet room and Darrien's kindness. From now on, I'll just stick with Hilton as usual!
- OFOliver FragranceOct 1, 20251.0I am beyond disgusted with my stay at your Shreveport hotel. You charged me $180 for a room that wouldn’t even qualify as 1-star. The bathroom tub had filth and stains that looked like human waste, only a single light bulb in the room actually worked, and the faucets in both the shower and vanity were literally hanging on by a thread. The entire room felt neglected, dirty, and unsafe. To make matters worse, your “solution” was to offer me a free breakfast. Why on earth would I trust food prepared in a facility that can’t even maintain basic hygiene in its rooms? This was not just disappointing—it was unacceptable, unsanitary, and borderline fraudulent. I would strongly warn anyone considering this location: do not waste your money. To make matters worse we were told management would call back in 24-48 hours. It’s now been 7 days and still nothing! This speaks volumes to cleanliness of the room. Even management could care less.
Frequently Asked Questions About Hilton Garden Inn Shreveport
What are the check-in and check-out times at Hilton Garden Inn Shreveport?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hilton Garden Inn Shreveport offer free WiFi to guests?
Yes, free WiFi is available in public areas and there are public internet terminals.
Is parking available at the Hilton Garden Inn Shreveport?
Yes, the hotel offers free self-parking for guests.
Are pets allowed at Hilton Garden Inn Shreveport?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have any swimming pool facilities?
Yes, there is one indoor pool and a hot tub available for guests.
What dining options are available onsite at Hilton Garden Inn Shreveport?
The Garden Grille restaurant and bar is open daily, and room service is available in the evening.
Are there fitness facilities available at Hilton Garden Inn Shreveport?
Yes, there is a fitness center available for free to all guests.
What accessibility features does the Hilton Garden Inn Shreveport provide?
The hotel offers accessible parking, accessible elevators, and an accessible pool to accommodate guests with mobility needs.
How can guests reach Hilton Garden Inn Shreveport from the airport?
The hotel is less than four miles from Shreveport Regional Airport, and while there is no airport shuttle or transfer service, it is conveniently located right off Interstate I-20 for easy access.
What nearby entertainment or dining options can guests enjoy around Hilton Garden Inn Shreveport?
Guests can visit The Great American Grill @ Hilton Garden Inn for dining, or enjoy entertainment like bars and cinemas at The Boardwalk Shreveport nearby.