The Roosevelt New Orleans, A Waldorf Astoria Hotel

Reviews

• ED

  Eve DeCarlo

  4 days ago
  5.0
  If you’d to feel a sense of old world glamour, stay here! We were there from Oct 30-Nov 2nd. The staff was friendly and paid attention to detail. We were greeted warmly by the door staff and checked into our room nice and early without any issues. Everyone was super professional yet friendly and accommodating. Yes the rooms are not huge but you’re not in NOLA to camp out in your room. The beds are soft and super comfortable, loads of pillows and the lotion in the bathroom smells amazing. The Sazarec bar is iconic, we did the two staple drinks(the sazerec and the Ramos). You can literally walk to the French Quarter from the hotel(which we did), and take a street car at least once! They stop close by the hotel and they only cost 1.25!! I highly recommend this hotel, clean, gorgeous, impeccable service and just all around wonderful!!
• GJ

  Gary J

  5 days ago
  5.0
  The Roosevelt Hotel provides the best Hospitality in New Orleans! From the moment we are greeted by the awesome Valet Team – shout out to Chris and Anthony Rodriquez – keeping our car ready and always providing us with smiles, hugs, and extra waters - and to luggage assistance from the charming Bellmen - Dylan Rouzan, John Fox, Mark, and Randy - they all welcome us back by name to our favorite hotel. Whether you are a frequent guest (like our family coming to support Tulane Football and events for the last 4 years) or a new guest, the hospitality from the minute you step foot on the Roosevelt is unmatched by other hotels. Inside the hotel, the hospitality continues. We are grateful to many other staff members who greet us by name, remember our preferences, and make every stay special. Each one of them brings warmth, professionalism, and genuine hospitality that reflects the culture of both New Orleans and the Waldorf Astoria brand. Big thanks to Travis and Tyron (Front Desk) always ensuring a great room is always ready for us; Ari, Jake, and Harrell (Teddy’s Coffee Shop) smiling to serve us the best coffee, pastries, and food on the run; Shalayia (Fountain Lounge) knowing our breakfast order by memory; and the wonderful ladies in the Spa - Mary, Caroline, Jill, and Katie. Lastly, a great manager – Marshall who welcomes us each time we return. Beyond the wonderful staff, the food and drink throughout the hotel are exceptional—fully aligned with New Orleans’ rich culinary culture. My wife always says, “the best beignets in the city are right here at The Roosevelt,” and she never misses an order during our stay. The Roosevelt is beyond just another hotel – it’s a beautiful place where the Staff make the guest’s experience full of joy, luxury, and a place that we fondly call “our New Orleans home.”
• LK

  Lisa Kakone

  Nov 10, 2025
  2.0
  Booked a three night stay. Rooms were nice, large and very clean. Fountain Lounge restaurant superb! My problem was with reservations and check-in. I was traveling with family; one member who is disabled - and needed adjoining rooms with three beds. Because of our unique need, I made my reservation directly with the hotel and then confirmed the connecting rooms via e-mail with the concierge. When we arrived, after traveling all day from California, we were given two rooms in different towers! The desk clerk had difficulty communicating in English; called over his supervisor, who was not helpful and not sympathetic. Although I told her I was tired and hungry after traveling all day, she seemed unconcerned and told me it would be impossible for me to have adjoining rooms that evening and likely not at all! When I told her I had and an e-mail confirming the rooms, she did not believe me and required that I show it to her! On the first night, the three of us slept in one room; two in the bed, one on the couch. We were given adjoining rooms the following afternoon. No compensation for the error was offered.
• SS

  Sarah

  Nov 4, 2025
  4.0
  This is a beautiful, historic hotel! I've stayed several times and the most recent was for my birthday. The pros: The doormen are a delight. Frederick found out it was my birthday and made it a point to bring me a teddy bear wearing a Roosevelt vest - it really made my day. Ernie and John are kind and helpful too. The room was immaculate and the housekeeper left a sweet handwritten note welcoming us. We had a one-bedroom king suite which is a great size. I noticed that they redid the pool deck which looks lovely. Bar, cocktails, and food are all a five-star experience. The cons: The front desk needs some training. When I arrived after a 17-hour journey, I checked in early since my Amex allows for that. Morgyn said it would be a wait until my room was ready and I asked if another was and said I'd be willing to pay. She sort of smirked at me and said they were sold out, which wasn't true as I checked booking.com on my drive from the airport. I told her that and she clarified that my room class was sold out. So, I went for breakfast. When I felt like I was going to fully pass out from exhaustion, I went back to the front desk and looked for someone smiling, who was Ashley, who is the best! Explained my situation again and she checked with the manager who said a suite was available and do I mind paying $100 more a night. No, I do not. Is it possible that the suite opened up in that hour when I had breakfast? Maybe, but doubtful. It seemed like Morgyn sort of delighted in saying no. I also asked if they had a spare phone charger and she laughed at me and said go to Walgreens. Almost felt embarrassed for asking because of her behavior. Frederick the doorman actually looked for one for me then recommended a store across the street who sells them. When I checked out the first time (my flight was delayed so had to check back in for another night), the guy working the desk told me that he couldn't print the bill for me? And not like the printer wasn't working. Couldn't print or show me, full stop. He said he couldn't because I booked through a third party, which was Amex. In all my many trips (this was my 6th FHR this year), this was the first time I heard this. I asked if he could share the total (yes) as he could see the breakdown on the screen, but couldn't share it with me. Weird but I accepted it and moved on. When I checked out the second time, they both printed and emailed the bill to me, and I also booked the room through Amex. The only difference was the person helping me which demonstrates a lack of training or at least inconsistent knowledge. Amex FHR credits seem to be a big problem at check-out, specifically applying them correctly. The girl who checked me out gave me a very hard time and kept saying I owed money (the amount was in parentheses indicating a credit) and after my trying to explain this, and ten minutes of simple math, the manager finally sorted it out. Since this happened the last time and it took a day to resolve, I think there should be some training about how the credits work, especially since Amex stacks with Hilton Gold. I don't mind that people make mistakes or it might not be clear at first, but I do mind the attitude and the accompanying accusatory tone that somehow I owe money because I had something from the minibar. There must have been some sort of management change in the past few months because there's definitely a different vibe for the customer service.
• KM

  Katherine Martin

  Oct 26, 2025
  2.0
  have been to this hotel twice before and thought it lovely, however, upon coming this year for our anniversary, I am absolutely enraged! My husband, who is a diamond meber, and I were given a room facing the street on the second floor. It is insanely noisey and the windows are a single pane of glass!!! Given the amount we are pying for this room one would think the hotel could afford to upgrade their windows to at least double pane glass! Being an extremely light sleeper, my husband asked if there was any possibility to change rooms to a higher floor. He was told that not only could we not be upgraded (for our diamond status) due to the fact that they were fully booked, but that they couldn't even give us another room on a higher floor...or at least not facing a horribly noisy street! I was super upset about it but didn't know what else we could do since there were apparently NO rooms available. When leaving our room we saw hotel staff at another room on our floor offering to move the upset couple to the 13th floor with a river view! So obviously we were lied to about room availability. What made the staff more ammenable to that couple's issues than ours?! The noise outside is so loud I don't dont have a chance of sleeping and am so angry and sad that this is where we chose to spend our anniversary! My husband travels a lot and says that upon showing the staff his Canadian Passport for ID, it seemed the woman behind the desk could not care less about our issues. Yes, I am Canadian, but we got married in New Orleans and have been spending our anniversaries here annually ever since. I am upset, in tears an unable to sleep....I will not be back here again. The vacation I have been waiting a year for is absolutely ruined. As an update we were finally offered another room but have to pay a $300/night upcharge. We can't afford that but can't go without sleep either so had no choice but to pay. We have found another hotel and will be transferring there for the remainder of our vacation. But we are still down one night of sleep and $600 USD EXTRA on top of what we already paid for three nights! Obviously the room was available and would have sat empty had we not moved. To add even more insult to injury the SHOWER DOESN'T DRAIN which leaves you sloshing around in your dirty water and hair and stubble.

Frequently Asked Questions About The Roosevelt New Orleans, A Waldorf Astoria Hotel