International House Hotel

Reviews

• TS

  tracie sanchez

  Jan 2, 2026
  4.0
  Fabulous bedding & decor. Fun art &cocktail bar. But...No coffee in room or bar. Tub is too deep to step out of safely. Valet is a disappointment, nobody around, bottleneck on curb, no room to park. 11 floors.
• JW

  JacobandLeisa wimpee

  Jan 1, 2026
  5.0
  We truly loved our stay. Its perfectly positioned for walking anywhere. To food, shops, the French quarter, the super dome. Its beautiful inside and out. The service friendly and impeccable. We slept SO well on that bed and on the pillows. We will stay here again.
• MP

  Michelle P.

  Dec 29, 2025
  5.0
  My experience at International House in New Orleans was great. Special Shout out to your Front Desk. Chris at the check-in desk, was very helpful and knowledgeable. Check in was effortless and easy. He made our Stay extra amazing, thank you so much for your Hospitality Chris! I will definitely be back! 🙂
• DC

  Denise Colleen

  Dec 18, 2025
  2.0
  First, Christopher and Mariah were both very professional and provided GREAT customer service! I booked International House through a trusted third-party site, which I use regularly for my business travel for the past 10 years. The listing shows internet-WiFi as included and parking at $49. There was no written notice of a hotel deposit amenity feon the site. Being informed that most hotels have deposits I called. I was told “The deposit is $60 and it for incidentals it will be returned at the end of your stay.” I’m highly proficient at reading their disclosures—that’s precisely why I rely on third-party sites: to ensure hotels adhere to the information THEY provided. I paid a $60 deposit before arrival, which was not refunded at checkout. The hotel stated amenity fees of $15 per day plus tax are deducted from the deposit, contradicting the advertised inclusions and raising concerns about deposit handling. THE AMENITIES ARE WATER, COFFEE, FITNESS ROOM USAGE, AND WIFI/INTERNET. The parking pricing and unclear deposit terms make budgeting difficult for business travelers. If amenity or mini-fees are to be charged, they should be clearly listed upfront and reflected in the total room cost, so guests aren’t surprised, especially when paying upfront like I do. Thankfully, I am an Amex, Goldman & Sachs user who fight discrepancies of this kind. However, due to the fact the information the hotel failed to disclose the third-party site has engaged the hotel on my behalf, confirming the funds should be refunded. Please review charges and escalate to hotel management if you experience this. I don’t know about you, but I expect the hotel terms to be honored, and I should not be billed for optional services like fitness center usage, water, and coffee. Definitely not WiFi. Please review your charges and confirm the payment. I hope the hotel and platform clarify these disclosures to ensure fair, transparent pricing.
• AP

  Amber Price

  Dec 14, 2025
  1.0
  I arrived in New Orleans excited to celebrate my birthday, but this hotel managed to turn what should have been a joyful stay into a deeply disappointing experience. My friend and I arrived a few hours before check-in and were informed of a $50 early check-in fee; an absurd charge, but one we reluctantly paid. Unfortunately, that was only the beginning. The following morning, I attempted to call the front desk to request water, only to discover that the phone in my room did not function at all. I then called from my cell phone and was asked what room I was in. After providing the information, the staff member responded, “We tryna figure out who is all in there anyway.” This comment was both unprofessional and alarming. I then provided my name, only to be told that my reservation could not be found, despite this being the same person who had taken my $50 early check-in fee the day before. While I was assured water would be sent up, it took well over an hour to receive it. I also inquired about housekeeping and was told to simply leave the sign on the door. We left the room late morning and returned around 4:30 p.m. to find the room completely untouched. When I raised this issue at the front desk, I was met with, “Did you put the sign on the door?” There was no apology, no urgency, and no effort to resolve the issue. At checkout, I again expressed my dissatisfaction, only to be met with, “Well, did you tell anyone?” Once again, there was zero accountability and no attempt whatsoever to smooth over what had been a truly terrible experience. Lastly, I strongly recommend that management reassess both guest safety and transparency regarding the surrounding area. Guests must use a key card to enter the building late at night, yet around 3 a.m. we encountered a man sitting on the hotel steps openly picking at deep, open wounds. This was unsettling and entirely inappropriate for a hotel environment. Yes, you’re walking distance to many tourist areas, it’s definitely something to consider when booking a stay here. The only part of this hotel that was the least bit enjoyable was the bar! Very experienced bartenders are serving up exceptional cocktails and delightful service! Overall, this stay was disorganized, unprofessional, and left me feeling frustrated and regretful for choosing this hotel to celebrate a special occasion.

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