Hotel Theo New Orleans, Tapestry Collection by Hilton

Reviews

• OS

  Ochieann Skyers

  3 days ago
  5.0
  Boutique style hotel that is so cute! Staff is amazing! Gwen, Javon and Emannuel were at the front desk and so so helpful! They were also hilarious! I had to merge my reservations as well as my other high maintenance requests and they were so accommodating. I’d definitely stay here again.
• OO

  Opa

  Nov 16, 2025
  3.0
  The facility looks nice. It appears that they have updated recently. The problem comes with the actual bones of the building. We ended up having to change rooms because the thermostat in 1st room making noise that they couldn’t fix (maintenance person left room and left door ajar). Then we were moved to another room. This room we found that the toilet when flushed would never stop flushing. The flushing itself was very loud. I removed the toilet lid and it stopped flushing. Since we had an issue with the first repairman not locking the door, we didn’t say anything till we left. Next issues with the room were that when the lights went off in the room, the lights in the hallway came through the door frame. Then when you try to sleep, even though we were on the 7th floor, you could hear everything on the street. At one point, we heard someone use their remote to lock their door. That’s because their windows are single pane old windows. At check in, we were told that we had to pay a $20 “destination fee” per night on top of what we paid through Expedia. They said that it included $10 dry cleaning credit, but when we wanted to use it, was told that it didn’t apply to weekends. Still had to pay it. It also included 2 praline cookies that were ok, but not something that we wanted. Last but not least, it also gave us a $10 credit to use at their restaurant. So we had to use their restaurant to get that back. The only reason I give it a 3 star rating is the staff. From the moment we got there, they were awesome. Of course this doesn’t include the maintenance person that left the door open after he was done. But the people at the front desk were great.
• JH

  Jessica Hazzard

  Nov 11, 2025
  5.0
  We loved our stay at the Hotel Theo. The rooms were clean, the service was good and the beds were comfy. We were only there for a night, but it was still a good stay. The view out the window was a brick wall, but because it’s such an old building, we didn’t mind, though it was definitely comical and we had fun making the video. 🤣
• MJ

  Melanie Johnston

  Nov 10, 2025
  5.0
  Our room was freezing (hence the not perfect score) but Kerry was so helpful and PATIENT in finding us another room so we could be comfortable. He truly did go above and beyond and was so kind. Really appreciated his hospitality and we slept well in our cozy warm room! Great location too, walking distance to lots of fun places. Thanks, Kerry!
• ND

  Namit Kumar Dua

  Nov 5, 2025
  1.0
  Perhaps one of the worst Hilton I have stayed. Payed for the room with window. but there was a big wall right outside the window. Shocked they charged extra for this. Toilet would not stop flushing unless you use the handle in a careful way. Hot water never came in the sink or the shower. Front desk assured they will look into it but nothing changed. This may have some nice lobby but rooms are poorly renovated. Never expected this poor quality from Hilton.

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