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About
HotelHilton
Daily Mandatory Charge includes: Tourism Support Assessment
The Hilton New Orleans St. Charles Avenue hotel in Louisiana is located in the heart of the New Orleans Central Business District, three blocks off Canal Street and blocks from the world-famous French Quarter and Bourbon Street. This landmark building was built in 1926 as the Masonic Temple and was the second high-rise to be built in the Central Business District. The Hilton New Orleans St. Charles Avenue hotel underwent extensive renovation and has re-emerged as an upscale, premier hotel experience in the Crescent City. The architecture, exquisite woodwork and other design detail from the artisans of the 1920s is evident throughout the hotel and highlighted by the original chandeliers at the main entrance, original marble floors and walls, original stained glass windows, and the elaborate, hand-crafted inlay tile ceiling in the Grand Entry Hall. Walk into the Hilton New Orleans hotel and take a step back in time to luxury hotels of the past - hotels that made New Orleans famous. Uniquely sophisticated and elegantly designed, our hotel boasts upscale rooms and suites overlooking the Mardi Gras parade route. Our world-class restaurant, LUKE, is popular with the locals and offers breakfast, lunch and dinner selections as well as in-room dining options. Our French Quarter area hotel on St. Charles Avenue in Louisiana has 12,000 sq. ft. of flexible function space including multiple break-out rooms with the same attention to detail and preserved or restored to reflect their most opulent past glory. From weddings to corporate board meetings and anything in between, our hotel is one of the favorite gathering places in New Orleans, Louisiana. Wherever you are going - all roads lead to the Hilton New Orleans St. Charles Avenue hotel.
Location
Hilton New Orleans/St. Charles Avenue
333 St. Charles Avenue, New Orleans, LA
70130, United States
Hours
Reviews
4.1
2,346 reviews
5 stars
1,214
4 stars
648
3 stars
222
2 stars
104
1 star
158
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences were mixed, with some staff being praised for their helpfulness while others were criticized for rudeness and dismissiveness.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty bathrooms and unkempt rooms, which fell below expected standards.
Room Conditions
Guests reported various issues with room conditions, including outdated furnishings, poor water pressure, and noise disturbances from outside.
Hidden Fees
Several customers expressed frustration over unexpected charges, such as the 'Urban Destination Charge' and other fees that were not clearly communicated during booking.
Location and Amenities
The hotel is well-located near attractions, and the attached restaurant received positive feedback for its food quality.
- BBBrighton Abebe (Bright)Jan 4, 20263.0Hotel has hidden fees upon checking so double check prior to booking if you are “randomly selected” for an urban charge. Overall, hotel has all the qualities you would expect from a Hilton. Front counter staff can improve on their customer service. Most people checking in are tired and exhausted so they just want a nice smile and maybe a small cordial conversations. The manager is incredible she gave us a tour of the historic building.
- AAavi amozigJan 3, 20261.0This is the worst experience with hotel rooms The Bathroom are ridiculous small impossible to brush your teeth In front of the sink. They are telling you that they did the room but it’s not true. At the middle of our stay the keys are not working the cleaning person takes the used towels but….. don’t put new one yes you read it correctly no towels in the room at not arriving from a whole day out visiting. The maintenance is non existent !!! The worst thing is that Expedia is selling this Hotel like a 4 stars it’s a joke it's not even 2 . The staff is absolutely NOT friendly not trying to help for the towels we had to wait for 1 hour and called the front desk 3 time Never Wyndham hotel again
- AHAdri HDec 23, 20255.0Bed was a no go, but the service was incredible. KEVIN was always there to help thank you for hiring him as he completed most of my stay and made us feel right at home. I wish I would have gotten the name of the two LOVELY ladies that helped at the front desk as well. The amount of actual hospitality and love that came from inside your doors is soemthing I will carry for a life time
- BMB Q MusicDec 21, 20251.0Not a good experience! Upon check-in, Balah, the night auditor, charged my Discover card $167. He then stated, “Oops, I’m sorry, Miss Lane, I charged you for the night.” This charge was completely unacceptable, as my stay had been fully paid for two months in advance. He explained that he was supposed to charge a $100 incidental hold but mistakenly charged me for the night and assured me the amount would be refunded. He also mentioned that he is new. While I understand being new, staff members handling guest check-ins should receive adequate training to prevent errors of this nature. This incident resulted in a very poor start to my stay. After entering my room, I discovered several additional issues. The floors throughout the room were extremely squeaky, and the tub/shower was visibly dirty and unsanitary. The condition of the bathroom was particularly concerning and did not meet the standards I expect from a Hilton property. I reported these concerns to Breion Stacker in Guest Services, specifically mentioning the grime on the shower faucet and handles, the dirty tub, and the squeaky floors. Despite these issues, I was never offered the option to change rooms. Instead, I was given two $10 vouchers for the gift shop or restaurant, with the limitation that only one voucher could be used at a time. This did not adequately compensate for being placed in a dirty room. I also informed her that I attempted to contact the front desk multiple times the night of check-in and again the following morning, but the line consistently rang busy. I showed her photos of the bathroom, and she acknowledged that it was not clean. Given this acknowledgment, I do not understand why we were not offered the opportunity to move to a clean room. Overall, this experience fell far below Hilton standards, and I am extremely disappointed in the handling of these issues.
- TLTomara LusbyDec 13, 20252.0I’m giving this hotel two stars because 1) Not please with the long wait at front desk they only had one worker while I was checking in and checking out , 2) if your aren’t a certain Hilton honors member you have to pay for the water bottles in your hotel room , will definitely proceed my stays at Marriott Properties because their bottles of water is complimentary . 3) this location did not send my check out receipt until the day after and charged my card over $200.00 the next day after I checked out when I specifically asked the young lady my balance and she told me $17.62 but yet charged me way more . Spoke with Shae , Shay , Shai how ever you spell it and she seem to may have fixed the problem but she shall see if the charge fall of my account the next few days . Property is nice but will never stay here again .
Frequently Asked Questions About Hilton New Orleans/St. Charles Avenue
What are the check-in and check-out times at Hilton New Orleans/St. Charles Avenue?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer accessible parking and elevators for guests with mobility needs?
Yes, the hotel provides accessible parking and has elevators to accommodate guests with mobility needs.
Are pets allowed at Hilton New Orleans/St. Charles Avenue?
Yes, pets are welcome at the hotel.
What dining options are available within the hotel?
The hotel features two restaurants including the popular LUKE restaurant that offers breakfast, lunch, dinner, and in-room dining options. There is also a hotel bar available.
Is there Wi-Fi available at the hotel?
Yes, Wi-Fi is available in public areas and there are public internet terminals for guests' convenience.
What types of payment does the hotel accept?
The hotel accepts American Express, Cash, Diners Club, Discover, MasterCard, and Visa.
Are there fitness facilities available for guests?
Yes, the hotel offers a fitness center that guests can use for free.
Does the hotel provide 24-hour front desk service and concierge assistance?
Yes, there is a 24-hour front desk available, along with concierge services to assist guests.
What nearby attractions can guests visit when staying at Hilton New Orleans/St. Charles Avenue?
Guests can explore the famous French Quarter, enjoy the Mardi Gras parade route right outside the hotel, and visit the nearby New Orleans Garden District for arts and historical landmarks.
Are there convenient nearby places where guests can find food, entertainment, or services?
Yes, nearby you can find nearby restaurants like Luke and Trenasse, social venues such as the Louisiana Club bar, and convenience stores like MoneyGram. Also close by are various hotels including the Monaco Hotel New Orleans and the Residence Inn New Orleans French Quarter Area/Central Business District.