Business Details
About
Hotel
Daily Mandatory Charge includes: Tourism Assessment Fee.
Discover the essence of New Orleans at Hilton Garden Inn New Orleans French Quarter/CBD, ideally nestled in the vibrant Central Business District. We’re moments from iconic attractions like the French Quarter, Bourbon Street, Saenger Theatre, and IMAX Theatre -located at the Audubon Aquarium. Many renowned dining spots are close by as well as access to the local St. Charles Avenue streetcar line.
Unwind in our inviting rooms, meticulously designed for comfort and convenience. Indulge your palate at our restaurant, Good Yolk/Oasis Food Hall, and savor delectable cuisine and refreshing drinks - or head up to our 11th floor Lobby Lounge for a cocktail, glass of wine, or to taste the local brew. For a breathtaking perspective of the Crescent City, ascend to our rooftop pool and patio, where panoramic views await, providing the perfect backdrop for relaxation after a day of urban exploration or a thrilling swamp tour, city tour, ghost tour, plantation tour, or ride on the Steamboat Natchez.
Experience the charm and hospitality of New Orleans with us at Hilton Garden Inn New Orleans French Quarter/CBD.
Location
Hilton Garden Inn New Orleans French Quarter/CBD
821 Gravier Street, New Orleans, LA
70112, United States
Hours
Reviews
3.7
1,704 reviews
5 stars
701
4 stars
416
3 stars
220
2 stars
132
1 star
235
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests reported issues with room cleanliness, including dirty carpets, unserviced rooms, and unpleasant odors.
Customer Service
Customer service experiences varied widely; while some staff were praised for their friendliness and helpfulness, others were criticized for being rude or dismissive.
Location
The hotel is well-located, with easy access to the French Quarter and other attractions, making it convenient for tourists.
Room Conditions
Several reviews mentioned that rooms were outdated and in need of renovation, with issues like malfunctioning air conditioning and worn-out fixtures.
Valet Parking
Valet parking was frequently mentioned as expensive and slow, with some guests expressing frustration over additional charges.
- JDJeff Dover3 days ago3.0Good location. Room was not clean. Huge crumbs on carpet. Surfaces not wiped. Came right up and vaccumned. Never felt like it was clean. Service at front desk good. Location is great.
- LMLauren M.5 days ago3.0The king beds are not American king beds, they are much smaller, by at least 10 inches, and called "european kings" and this is not disclosed online or at any point before check-in, which is ethically wrong. I called the front desk believing I got the wrong room because it appeared to be a queen bed. This is when I was told this hotel provides smaller "european king beds" which are only a few inches bigger than queen beds. This was a significant disappointment for my vacation. King beds are a luxury I do not have at home, and I spend extra money to spring for a king bed on vacations. This was no smaller matter for me. Additionally, The reality of the room vs. the pictures online is upsetting. It looked so cute, well designed and well kept online, but in person the rooms are in rough shape. Worse than any room I've ever stayed in in Vegas, which is also a party city. Stains in carpet, water stains and damage to furniture, stains on white ceiling. Pillows are 75% air and very uncomfortable. Top cover of bed is coarse and uncomfortable. Would not stay here again and would not recommend it. The good things: proximity to the french quarter and all hot spots of town, good customer service in hotel and valet, the soaps and lotions smelled nice, and got a good price.
- SMShannon MulcahyNov 17, 20254.0Perfect location for exploring the French Quarter. Staff was very welcoming and the rooftop pool is amazing! Two complaint however. First, the elevators can be incredibly slow and you can wait up to 10 minutes to get into one. Second, the AC unit in our room made an extremely loud noise every 5 minutes. We mentioned it to the front desk but no one could figure out why it was doing it so we had to turn the AC unit off altogether. However g we would come back to this location in the future.
- RRRicky RiveraNov 8, 20251.0Been stuck in the elevator for over an hour, after the building was aware of issues with Elevator 3 since the morning. Caused us to miss the conference dinner we flew in from Chicago for. Still stuck as of posting this, this is terrifying and terrible.
- AMAllen McElroyNov 5, 20255.0The gentleman at reception desk was super nice for giving me a free bottle of smart water, and I was able to check in early once my room was ready. Unlike the lady I was dealing with at doubletree nyc downtown who being extremely rude and refuse to let me check in early despite other people who I assumed are not even members were literally checking in. Room was nice as well.
Frequently Asked Questions About Hilton Garden Inn New Orleans French Quarter/CBD
What are the check-in and check-out times at Hilton Garden Inn New Orleans French Quarter/CBD?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Does the hotel provide accessible facilities?
Yes, the hotel offers accessible parking and elevators, and the property is mobility accessible.
Are pets allowed at Hilton Garden Inn New Orleans French Quarter/CBD?
Yes, both cats and dogs are welcome at the hotel.
Is breakfast available at the hotel?
Yes, breakfast is available for guests.
Does the hotel have any pools?
Yes, there is one outdoor pool, including a rooftop pool with panoramic city views.
Is there free Wi-Fi available?
Yes, free Wi-Fi is available in public areas, along with public internet terminals.
What dining options are available at the hotel?
The hotel has two restaurants including Good Yolk/Oasis Food Hall and an 11th-floor Lobby Lounge offering cocktails, wine, and local brews.
Are there any nearby parking services for guests?
Yes, Hotel Parking Management Service and New Orleans Lower Central Business District parking are nearby, assisting guests with convenient parking options.
What nearby entertainment options are close to the hotel?
Nearby you can visit colette New Orleans, a popular dance club and bar, and Stratford Club, offering a social venue with music and dancing, perfect for nightlife after your hotel stay.
Are there any notable nearby restaurants guests should try?
Yes, guests can explore several nearby dining options such as Good Catch | Thai Urban Bistro, Singha Thai Cafe, The Store restaurant, Viet Orleans Bistro, and Merchant coffee shop and restaurant.