Business Details
About
HotelDoubleTree
Daily Mandatory Charge includes: New Orleans Tourism Support Fee.
The Doubletree Hotel New Orleans on Canal Street offers full service at a premier downtown New Orleans location overlooking the Mississippi River and the major business and entertainment districts. Our hotel is located directly across the street from Caesars Casino and is within walking distance to major New Orleans attractions. The Louis Armstrong International Airport is only 20 minutes away.
Enjoy the many features of our hotel including 367 spacious guest rooms with Sweet Dreams by Doubletree bedding and soothing bath collection by CrabTree and Evelyn. Wireless high-speed Internet access is available in all public areas and guest rooms. Start the day with your favorite caffeinated beverage at PJs Coffee Shop and choose from a variety of breakfast pastries and muffins. Enjoy your favorite cocktail or dinner at the lobby Bar and Restaurant. Exercise in our fitness room featuring Precor equipment and a Peloton bike. We offer more than 16,000 square feet of flexible meeting and event space with our detail-oriented meeting and banquet staff ready to serve you. For a truly memorable event our 16th floor ballrooms accommodates parties of up to 400 with stunning views of the city and the Mississippi River below. Our complimentary 24-hour business center is equipped with computer workstations and a printer for your convenience.
We are centrally located to all that is happening in New Orleans including Bourbon Street and the historic French Quarter, the Audubon Aquarium of the Americas, the New Orleans Morial Convention Center, the Riverwalk Outlet Mall, and the Shops at Canal Place. With dozens of New Orleans attractions and hundreds of restaurants only steps away, we're the ideal choice for your visit to New Orleans. From jazz joints to riverboat rides, our caring and knowledgeable Doubletree Hotel New Orleans staff can help with all your sightseeing and transportation needs.
Location
DoubleTree by Hilton Hotel New Orleans
300 Canal Street, New Orleans, LA
70130, United States
Hours
Reviews
4.1
3,498 reviews
5 stars
1,773
4 stars
914
3 stars
413
2 stars
146
1 star
252
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several staff members, particularly Jasmine and Katelyn, received high praise for their friendly and helpful service, while others were noted for being rude or unhelpful.
Cleanliness Issues
Multiple reviews highlighted problems with room cleanliness, including dirty linens, unclean bathrooms, and overall neglect in maintenance.
Location
The hotel is well-located near major attractions, making it convenient for guests.
Noise Complaints
Guests frequently reported issues with noise from other rooms and outside, impacting their ability to sleep.
Outdated Facilities
Many reviews mentioned that the hotel and its amenities are outdated and in need of renovation.
- KKKeyon Keys1 day ago3.0Our room was nice & clean. A nice welcoming on the television We were greeted into the hotel Nice lobby They have a bar in the hotel & a PJ'S Coffee ☕️ We had a nice view of the Riverwalk Secured process of accessing floors w/ Keycards No ice machines at all in the hotel You have to pay valet $55 a night or park no where basically Niagra water in the room ($3 per bottle not complementary) The towels were HARD/ROUGH No fan/heater in the restroom Valet needs badges or something we didn't know who the guy was coming inside asking for the keys, didn't introduce himself or anything I feel like the stay is valued at about $70 - $80 a night
- TTTommy6 days ago3.0Wife and I were there on 1/3 for one night. Just to walk around the area and do some stupid tourist things. I only have one and only gripe. The bed was like sleeping on concrete. It's 1/6 today and my back is still killing me. I would love to stay there again. But will have to pass due to the bed being hard as a rock. It's too bad because the hotel and the staff are amazing. Location is perfect. It's a clean. Valets are super friendly and fast to get your vehicle. If it weren't for the beds it would be 5 stars
- ARAlexandra RaphielJan 4, 20265.0My friend and her family checked in tonight for a few days, and from the moment we pulled up to drop them off, the service was exceptional! Mason at the valet stand was immediately welcoming and friendly and started a conversation right away… and all with a smile! His hospitality and personality immediately put me in a happy mood. When I went inside to say goodbye to my friend, I was greeted by Jasmine and Antoinette at the front desk and again, superb customer service! They were so warm and happy and got my friend checked in seamlessly! I was just amazed at how great these three employees were that it made me want to immediately book a room at this hotel for a staycation! I have never had such a warm greeting, and I was just dropping guests off. Good job Mason, Jasmine and Antoinette! Keep up the phenomenal customer service… it doesn’t go unnoticed! Thank you!!!
- AFAllyn FlauttJan 2, 20261.0I stayed at DoubleTree New Orleans on Jan. 1 for the SugarBowl. After attempting to check in multiple times… My room was not available after the guaranteed check-in time, and my luggage was lost by Hilton’s handling (eventually found). After hours on the phone with Hilton Guest Relations, corporate said they could not assist and directed me back to the property. The hotel agreed to refund the stay, which confirms that this was a service failure, but Hilton corporate offered no goodwill compensation or meaningful assistance. Hilton Honors service standards were not upheld.
- KSKamina SmithDec 31, 20251.0The service is horrible i arrived 1 hr early and did a pre check in and still didn’t get checked in on time. The clerk over charged my card because the rates were incorrect on her screen. I sat in the lobby and observed how other guests were treated compared to my experience. She greeted the other guests and asked were they there for the game and would they like a welcome cookie. I not once got asked neither. The door doesn’t work and the energy of the employees didn’t feel welcoming. While sitting in the lobby they not once updated on my room availability and luggage guy was the only one concerned about me and my husband still sitting in the lobby. I usually stay at the Sheraton and I will be going back. I will never and will not suggest this hotel to no one.
Frequently Asked Questions About DoubleTree by Hilton Hotel New Orleans
What are the check-in and check-out times at DoubleTree by Hilton Hotel New Orleans?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Is Wi-Fi available throughout the DoubleTree by Hilton Hotel New Orleans?
Yes, Wi-Fi is available in all public areas and guest rooms, including public internet terminals.
Does the hotel offer any fitness facilities?
Yes, the hotel has a fitness center with Precor equipment and a Peloton bike, available for free.
Are pets allowed at the DoubleTree by Hilton Hotel New Orleans?
Yes, cats are allowed and the hotel welcomes pets.
Does the DoubleTree by Hilton Hotel New Orleans provide room service?
Yes, room service is available.
What dining options are available at or near the hotel?
The hotel has four restaurants and a lobby bar. Nearby dining options include Restaurant August, Geisha Sushi Bistro, PJ's Coffee, Toula's Creole Kitchen, and Fuddruckers.
Is parking available at the hotel?
Yes, both self-parking and valet parking are available at the hotel.
What accessibility features does the DoubleTree by Hilton Hotel New Orleans offer?
The hotel provides accessible parking, an accessible elevator, and is mobility accessible.
What nearby transportation options can help guests reach the hotel?
Trolley Stop 5535 is nearby, providing convenient public transportation access to and from the hotel.
What nearby attractions are close to DoubleTree by Hilton Hotel New Orleans?
Guests can explore nearby attractions such as Bourbon Street, the historic French Quarter, the Audubon Aquarium of the Americas, the New Orleans Morial Convention Center, the Riverwalk Outlet Mall, and the Shops at Canal Place.