Business Details
About
Hotel
Daily Mandatory Charge includes: New Orleans Tourism Support Fee.
The Doubletree Hotel New Orleans on Canal Street offers full service at a premier downtown New Orleans location overlooking the Mississippi River and the major business and entertainment districts. Our hotel is located directly across the street from Caesars Casino and is within walking distance to major New Orleans attractions. The Louis Armstrong International Airport is only 20 minutes away.
Enjoy the many features of our hotel including 367 spacious guest rooms with Sweet Dreams by Doubletree bedding and soothing bath collection by CrabTree and Evelyn. Wireless high-speed Internet access is available in all public areas and guest rooms. Start the day with your favorite caffeinated beverage at PJs Coffee Shop and choose from a variety of breakfast pastries and muffins. Enjoy your favorite cocktail or dinner at the lobby Bar and Restaurant. Exercise in our fitness room featuring Precor equipment and a Peloton bike. We offer more than 16,000 square feet of flexible meeting and event space with our detail-oriented meeting and banquet staff ready to serve you. For a truly memorable event our 16th floor ballrooms accommodates parties of up to 400 with stunning views of the city and the Mississippi River below. Our complimentary 24-hour business center is equipped with computer workstations and a printer for your convenience.
We are centrally located to all that is happening in New Orleans including Bourbon Street and the historic French Quarter, the Audubon Aquarium of the Americas, the New Orleans Morial Convention Center, the Riverwalk Outlet Mall, and the Shops at Canal Place. With dozens of New Orleans attractions and hundreds of restaurants only steps away, we're the ideal choice for your visit to New Orleans. From jazz joints to riverboat rides, our caring and knowledgeable Doubletree Hotel New Orleans staff can help with all your sightseeing and transportation needs.
Location
DoubleTree by Hilton Hotel New Orleans
300 Canal Street, New Orleans, LA
70130, United States
Hours
Reviews
4.1
3,462 reviews
5 stars
1,753
4 stars
910
3 stars
409
2 stars
144
1 star
246
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about room cleanliness, including dirty floors, unclean bathrooms, and leftover items from previous guests.
Staff Performance
Customer service experiences were inconsistent; some staff members were praised for their friendliness and helpfulness, while others were criticized for rudeness and lack of professionalism.
Noise Problems
Guests frequently reported issues with noise from adjacent rooms and hallways, impacting their ability to sleep.
Location
The hotel’s location received positive feedback for being convenient and central, close to attractions and restaurants.
Maintenance and Repairs
Several reviews mentioned ongoing renovations and maintenance issues, including broken amenities and outdated room conditions.
- AMAby MahanNov 17, 20255.0I stayed here in October 2025 for a conference. The hotel was very close walking distance to the convention center and all the other fun things in the French Quarter. I did experience an issue during my stay however Gary was very understanding and responsive to get it resolved quickly which I appreciated. We happened to be in town the weekend before Halloween and could see the Halloween parade from our room which was really exciting! The rooms are in good shape and the staff was helpful. I didn't end up eating at the restaurants because we were part of the conference.
- IFIesha FortuneNov 16, 20251.0We booked a king-size room over the phone, and the guy guaranteed it was available. But when we get to the hotel and open the door to our room, it’s a double queen! They refuse to refund us and say they can only give us a pathetic $25. Absolutely not! You’re going to refund the full amount because this is NOT what you promised us! And to top it all off, there’s no one or anything to help us carry our luggage to our rooms. This has been the most infuriating night of my life, especially after traveling five hours just to deal with this ridiculous mess! Unbelievable!
- RQRay QiuNov 11, 20253.0It's been nineteen years. My first trip abroad brought me to New York for a graduate school interview. The school arranged my stay at the Hilton DoubleTree on Midtown Lexington Avenue. When I stepped into my room, my first thought was: "Wait, this is it?" The carpet showed its age, and the air carried a faint sense of time-worn stillness. So this was the famous American dream? But then I remember the warm welcome cookie handed to me at the front desk. The butter, chocolate, and nuts danced on my tongue—a sudden realization that dreams could have both warmth and flavor. On a business trip this year, I found myself staying at a Hilton DoubleTree here in New Orleans after all this time. The warm welcome cookie remained unchanged: the same taste of butter, chocolate, and nuts. In the moment I took that first bite, time seemed to fold upon itself. The twenty-one-year-old version of me, separated by nineteen years of life, glanced across time at the person I am today. I understood then that we've been sharing the same warmth from that cookie all along. One sweet taste, nineteen years apart. What time has preserved is that forever young moment, perfectly kept within a simple flavor.
- SFSteffen FreyNov 5, 20255.0Ich hatte hier einen Aufenthalt von 2 Nächten. Das Hotel hat aus meiner Sicht die perfekte Lage. Man kann fußläufig bequem zur Bourbon Street / Royal Street, Riverfront und von dort weiter Richtung Jackson Square und Cafe du Monde. Direkt vor der Tür liegt das Casino, die Streetcars fahren auch direkt vor der Tür - was braucht es mehr? Allerdings: In der gesamten zeit gab es keinen Cookie für mich. das war schon etwas enttäuschend... das hat dem Aufenthalt aber nicht wirklich geschadet. Zimmer war äußerst sauber und in einem fantastischen Zustand. Dank der Hilton Honors App, konnte ich mein Zimmer sekbst wählen und das Handy war dann nachher mein Zimmerschlüssel - sehr praktisch!
- HAH AlOct 27, 20251.0This is the worst hotel stay ever. Where do I even start? When I checked into my first room, the floor was visibly dirty - there were black particles and dirt scattered everywhere. I was told by Gary that the night crew would come clean it, only to find out later that no such crew existed and that cleaning wouldn’t happen until 7 AM. He essentially lied to me, even after I asked multiple times for confirmation that the room would be cleaned overnight. He also claimed there were no other rooms available - another lie. The night front desk person later moved me to a different room, which somehow managed to be just as bad. There was a half-full cup of coffee left in the coffee machine and a half-empty, opened water bottle on the counter - clear signs that the room hadn’t been properly cleaned or inspected before being assigned. To make things worse, there was no hot water in the bathroom. At that point, I completely lost confidence in the hotel’s cleanliness and management. This experience was unacceptable and far below the basic standards any guest should expect. As a Silver Hilton Honors member, I expected a much better experience. I strongly advise others to double-check reviews and consider other options before booking here.
Frequently Asked Questions About DoubleTree by Hilton Hotel New Orleans
What are the check-in and check-out times at DoubleTree by Hilton Hotel New Orleans?
Check-in is at 4:00 PM and check-out is at 11:00 AM.
Is Wi-Fi available throughout the DoubleTree by Hilton Hotel New Orleans?
Yes, Wi-Fi is available in all public areas and guest rooms, including public internet terminals.
Does the hotel offer any fitness facilities?
Yes, the hotel has a fitness center with Precor equipment and a Peloton bike, available for free.
Are pets allowed at the DoubleTree by Hilton Hotel New Orleans?
Yes, cats are allowed and the hotel welcomes pets.
Does the DoubleTree by Hilton Hotel New Orleans provide room service?
Yes, room service is available.
What dining options are available at or near the hotel?
The hotel has four restaurants and a lobby bar. Nearby dining options include Restaurant August, Geisha Sushi Bistro, PJ's Coffee, Toula's Creole Kitchen, and Fuddruckers.
Is parking available at the hotel?
Yes, both self-parking and valet parking are available at the hotel.
What accessibility features does the DoubleTree by Hilton Hotel New Orleans offer?
The hotel provides accessible parking, an accessible elevator, and is mobility accessible.
What nearby transportation options can help guests reach the hotel?
Trolley Stop 5535 is nearby, providing convenient public transportation access to and from the hotel.
What nearby attractions are close to DoubleTree by Hilton Hotel New Orleans?
Guests can explore nearby attractions such as Bourbon Street, the historic French Quarter, the Audubon Aquarium of the Americas, the New Orleans Morial Convention Center, the Riverwalk Outlet Mall, and the Shops at Canal Place.