Canopy by Hilton New Orleans Downtown

Reviews

• BS

  Brandon Scivolette

  6 days ago
  5.0
  It seems most of the bad reviews are about the valet/parking. Hot tip: Don't valet your car and you'll love this hotel. Use the spot hero app and park at the Heal garage 3 blocks away for $16 (24 hours). The hotel itself is awesome. Exactly what a Canopy is supposed to be. Unlike many reviewers, who are likely not typical travelers, I am on the road most of the year and stay in at least 50 Hilton's annually. I know what I'm talking about. I think the coolest thing about this property is that it's the first one I've seen that has gotten rid of plastic bottles! The waters they give at check-in are cans. In your room is a glass bottle that you can fill. On every floor is a hydration station where you can fill them up. Absolutely amazing! Also, the gym is on the 15th floor and has everything you might need. Remember, most of the poor reviews are about parking. Park elsewhere (for less) and you'll have an excellent stay.
• MK

  Mathews Kuravackel

  Jan 3, 2026
  3.0
  Booked through Amex Hotel Collection. What a mistake. Beware that this Canopy does not honor Hilton status if you book thru Amex HC like other Hiltons do. They don't say that at check in, even though the App said that we would get credit for breakfast. There was no room upgrades offered. 2 Cans bottles of water was given. No benefits of Amex HC explained, just given a strip of paper and it seemed like the Amex HC was a burden for them. The room (1013) was concrete floors with strips of carpet around the bed. One good thing was they had Hydration station on each floor and a bottle in the room to refill, no plastic bottle waste. The big bottles of lotion /shampoo/ conditioner etc was good. The restaurant Ginger Roux is no longer the Asian fusion it once was. It was understaffed. They had 1 cook for dinner and breakfast and had to wait for more than 1.5 hrs to get the food after ordering both times. There were multiple billing issues. On the day of leaving we had breakfast to go and they billed some additional items. When I questioned she quickly changed and got the correct bill. At check out I was told everything good and balance was 0 and receipt would be emailed. Later in the evening got Amex notification for the Hilton billing. They billed without giving the Amex $100 credit and charged for the breakfast. I had to call them and ask for the credit. I was told they would give the credit for the Amex but not for breakfast. If we had known that there would be no breakfast credit ,we would never had breakfast there. This hotel should not be part of Amex Hotel collection. It is one of the worst Hilton experience.
• SG

  Sarah Gill

  Jan 3, 2026
  3.0
  We just recently stayed here for NYE, and the location was awesome! Very close to everything and had nice, clean rooms. The front desk service was fine, but the valet was the worst experience I’ve had at a hotel. It took almost 40 minutes for a valet person to even show up at the desk for us to get our car and over an hour for us to actually get in our car. Had I not said something to the front desk, we would have been waiting longer. For a hotel where valet is the only option, it is truly horrible.
• EE

  Evelyn

  Dec 27, 2025
  2.0
  Hmmmm… where to start. First off the hotel clerk was very friendly. Toilet stopped up in room and took them a while to fix. Shower water in room never got hot and was lukewarm. Air conditioner worked sometimes. House keeping did a god job cleaning room. Website says valet is $52 but staff said it was $61 a day and you have to pay upfront and it’s not included in the $100 credit with AMX. Only the restaurant and bar is included in the credit. Now the restaurant. Bar was only open around 5 pm. Website says it’s open for breakfast and dinner. We went down for breakfast on Christmas morning. Host was nice but seemed New. Service was slow even though only a few people were there. Took over an hour to get our food. Food was over seasoned. Kitchen staff who served food had a horrible attitude. Husband went down the next day and same staff had the same attitudes. Asked staff what was the latest We could check out and they stated 2pm. Digital automatically checked us out prior to 2 pm wven though we weren’t in the room. We won’t be back.
• DT

  Daisy Tran

  Dec 27, 2025
  1.0
  Extremely disappointing experience. This hotel canceled my reservation one hour before check-in, claiming my card declined. That was not true—I updated three different valid, working cards. When I called, they blamed the third-party booking site, but then admitted it was the manager who canceled the reservation. What’s worse is that they were completely unwilling to honor the original rate or help resolve the issue, even after the third-party representative spoke directly with them. There was no accountability, no empathy, and no effort to make things right. Canceling a confirmed reservation last minute and shifting blame is unacceptable. I would NOT recommend this hotel to anyone who values reliability or customer service.

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