Business Details
About
Hotel
Located in the heart of downtown New Orleans, our hotel is within a ten-minute walk of the French Quarter, Bourbon Street, shopping, and restaurants. Grab a Canopy Bike and explore the many museums, galleries, and historic sites around the neighborhood. Our amenities include an onsite Creole Cantonese restaurant, pet-friendly rooms, and more.
Location
Canopy by Hilton New Orleans Downtown
1100 Tulane Avenue, New Orleans, LA
70112, United States
Hours
Reviews
3.9
760 reviews
5 stars
411
4 stars
128
3 stars
70
2 stars
70
1 star
81
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its excellent location, being close to attractions like the French Quarter and restaurants.
Staff Service
Many reviews highlight the friendly and accommodating staff, with specific mentions of individuals who provided exceptional service.
Room Cleanliness
While some guests found the rooms clean and well-maintained, others reported issues with cleanliness, including dirty floors and stained linens.
Amenities
Guests appreciated the modern design and amenities, but many expressed disappointment over the lack of refrigerators and microwaves in rooms.
Noise Issues
Several guests reported disturbances from loud music and construction noise, impacting their overall experience.
- SGShawn Godfrey4 days ago5.0Not only a great location, comfortable clean rooms, and great food, the people there from the front desk to the security people are amazingly awesome. They made my stay that much more productive and enjoyable.
- JEJesse EwingNov 8, 20252.0I was there over the Halloween weekend with a friend and I am not happy with the service from the housekeeping team and the front desk team. Housekeeping: My friend had asked for a specific type of espresso be brought up (the blue container. May have been regular, I don't do any sort of coffee.) on our first full day (Friday 10/31). Housekeeping brought one of each type of espresso. Day 2 she asked for espresso (Nov 2), she had to wait a full hour before houskeeping dropped off any espresso and the wrong type of sugar. Front Desk: While helpeful, we had inquired about having a mini fridge in the room. The man had checked the first time (a day before) and had insisted that a text had been sent to the number on file. I never received such text. He checked again, and both mini fridges were in use. My question is this: what hotel that has 14-15 floors have only 2 mini fridges? I understand those two are used for those with breast milk or refridgerated meds. I'm more curious about what large hotel has just two? I stayed at the Hiton Garden in the Garden district by the convention center back in 2021 and my room had a fridge in room. I recommed finding another hotel to stay at. Even the Hilton Garden. You can get the Le Pass (the local public transit app) and buy a single, 1 day, 3 day, 7 day, passes to use the bus, streetcar, and ferry to get around.
- CBChristy BenkoNov 4, 20254.0Spent a few nights here this past weekend & it was a pretty ok experience. Was upgraded to a king suite & it was a great size for 2 people. Beds & pillows were cozy. Shower & bathroom were beautiful! They actually have full sized decent smelling shampoo, conditioner, body wash & lotion. Was happy to see they give you a pump bottle of hand soap & not just a bar like a lot of hotels. The floors are concrete with only 2 area rugs. Some parts of the concrete had chips in them which didn’t look great. No scenic views out of my windows; just of the building next door (but we’re in the city so what do you expect?) The refrigerator in the room (it’s in a drawer under the coffee) wasn’t cold at all even after messing with it a few times. If you’re looking for a microwave, it’s not in your room (at least not mine) it’s on the 3rd floor near the elevators. The staff here is nice & they did tidy the room up every day. I do like that you need to use your key card to access the elevator which is just a little extra safety bonus for me.
- HTHassan TorresNov 3, 20254.0Spent the weekend at this hotel and had a great time. I originally booked a room with two Queen beds. During check in they we able to switch me to one King. The room was a lot better than expected. Highly recommend. Drinks at the bar were amazing but expensive. The price are not on the menu. It's a surprise. Breakfast was delicious but the coffee bad. Overall I had an excellent experience.
- MMMonifaOct 25, 20255.0I had such a wonderful stay at the Canopy Hotel in New Orleans! From the moment I arrived, the staff was friendly, welcoming, and always willing to help with anything I needed. The hotel itself is beautifully designed modern, clean, and stylish, with that perfect New Orleans charm. My room was spotless, cozy, and had everything I needed for a comfortable stay. I especially loved the little details and how quiet it was at night despite being so close to all the fun spots. The location is perfect walking distance to restaurants, shops, and attractions, which made exploring the city super easy. The breakfast and bar area were also great, with good food and even better service. Overall, it truly exceeded my expectations. I would definitely stay here again and recommend it to anyone visiting New Orleans!
Frequently Asked Questions About Canopy by Hilton New Orleans Downtown
Does Canopy by Hilton New Orleans Downtown accommodate guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and elevators for guests with mobility needs.
Are pets allowed at Canopy by Hilton New Orleans Downtown?
Yes, the hotel is pet-friendly and welcomes both cats and dogs.
What are the check-in and check-out times at the hotel?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast available at Canopy by Hilton New Orleans Downtown?
Yes, breakfast is available at the hotel.
Are there any dining options on-site at the hotel?
Yes, the hotel features an onsite Creole Cantonese restaurant, two restaurants in total, and a bar for guests.
What fitness amenities are available at the hotel?
The hotel offers a fitness center available free of charge to guests.
Is there free Wi-Fi available at Canopy by Hilton New Orleans Downtown?
Yes, free Wi-Fi is available in public areas, along with public internet terminals.
What parking options does the hotel provide?
The hotel offers parking and valet parking services for guests.
How can guests reach the hotel using public transportation?
Guests can use the nearby RTA Streetcar Line 49 - Loyola UPT to conveniently reach the hotel and explore New Orleans downtown.
What nearby restaurants and bars can guests visit around the hotel?
Guests can explore nearby places such as The Herbalist (bar/pub), Ginger ROUX (Chinese and Cajun/Creole restaurant), Krewe lounge on Loyola (lounge), and Nola Star Bar (lounge/bar/dance club) for diverse dining and nightlife experiences.
Are there nearby parks or attractions worth visiting near the hotel?
Yes, guests can visit Pontchartrain Park Community, a nearby park offering social and recreational activities, and enjoy walking to notable landmarks like 1111 Tulane.