Business Details
About
Hotel
Daily Mandatory Charge includes: 1% Jefferson Parish Tourism Assessment. Discover our hotels prime location just minutes from I-10 and the Louis Armstrong International Airport. Our complimentary 24-hour shuttle service makes getting to and from the airport a breeze. Whether you're here for business or leisure enjoy easy access to the Lakeside Shopping Center and we are a 20-minute drive from the famous French Quarter. Relax at our on-site restaurant and lounge serving local New Orleans cuisine. We offer a 24-hour Grab-and-Go shop, outdoor pool, and fitness center to ensure you have everything you need for an enjoyable stay. We cannot wait to welcome you and provide you with an excellent experience during your time with us.
Location
Hours
Reviews
4.0
2,005 reviews
5 stars
979
4 stars
508
3 stars
232
2 stars
100
1 star
186
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many guests praised the cleanliness of the rooms, although some reported issues with musty smells and insects.
Staff Service
While some staff members were noted as friendly and helpful, others were described as rude or unhelpful, particularly at the front desk.
Location
The hotel is conveniently located near the airport, making it a popular choice for travelers.
Parking Fees
Guests expressed frustration over the daily parking fees and lack of clear communication regarding parking policies.
Room Quality
Room quality varied, with some guests reporting outdated facilities and maintenance issues, while others found their rooms comfortable.
- EGErrol Gritten2 days ago2.0Often Stay here because of hotel points and its proximity to the rental car returns. I can’t tell you how many times I’ve shown up at 4-5pm and had to sit and wait in the lobby for an hr or more because rooms weren’t ready. Don’t market 3pm check in if you can’t deliver. Seconds, shuttles are often not on time at all so it’s a crap shoot if you’re trying to get to the airport on time. Other than that, hotel is ok, but a bit outdated. Food is decent at the restaurant though. Staff is 50% friendly and 50% entitled.
- NCNicole Chacon3 days ago2.0I requested a wake up call, never received call. If you are not actually going to do this service then please dont offer it.
- KSKassandra SmithNov 9, 20251.0As much as you pay for these rooms you’d think they have more staff and better customer service. I called for room service and the phone ranged and ranged till the front desk answered. I said I wanted room service and she said ok let me transfer you. And it ranged and ranged till I hung up and called back. Finally I went down stairs and asked about room service and the same woman said they DID NOT HAVE ROOM SERVICE! The. Why the heck is it advertised and why didn’t she say that over the phone. So I went to the restaurant and got food that too almost an hour the received. You cannot lower the ac in the room below 68. I spent most of the night sweating. They definitely need improvement at the cost of this place.
- SRSherri RatliffNov 4, 20255.0Booked last minute/day of and experience was exceptional. Front desk agent was so polite and helped to ensure room selection was perfect for a light sleeper.
- MRMark ReedNov 1, 20255.0I was there for a fomvention. The convention space was perfect.
Frequently Asked Questions About Hilton New Orleans Airport
What is the hotel's policy on airport shuttle services?
The hotel offers a complimentary 24-hour airport shuttle service to and from Louis Armstrong International Airport.
Are there any accessible features for guests with mobility needs?
Yes, the hotel provides accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
Is breakfast available at the hotel?
Yes, breakfast is available at the hotel.
Does the hotel have fitness facilities?
Yes, the hotel has a fitness center available for free, equipped with free weights, elliptical machines, and treadmills.
What are the check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is parking available at the hotel?
Yes, self-parking is available at the hotel.
Does the hotel provide any dining options on-site?
Yes, the hotel has one on-site restaurant offering local New Orleans cuisine and a bar.
Are pets allowed at the Hilton New Orleans Airport?
No, pets including cats and dogs are not allowed at the hotel.
What nearby dining options are available for guests of Hilton New Orleans Airport?
Nearby dining options include The Second Line, a Cajun and Creole restaurant and bar; The Second Line Sports Edition, an American restaurant; Taco Ton, a taco restaurant; Subway sandwich shop; and Smoothie King.
What parking options are available near the Hilton New Orleans Airport for travelers?
Travelers can use several nearby parking facilities including Park 'N Fly, US Park, Economy Parking Garage, New South Parking, and ParkMSY Express Economy Parking Garage for convenient airport parking.
What nearby attractions can guests visit during their stay at Hilton New Orleans Airport?
Guests can explore CONtraflow SciFi, a community arts and concert venue, or visit Lakeside Shopping Center which is a short drive away, as well as the famous French Quarter located about 20 minutes from the hotel.