Business Details
About
Hotel
The DoubleTree by Hilton Hotel New Orleans Airport, conveniently located in suburban New Orleans just off I-10, is only two miles from Louis Armstrong New Orleans International Airport (MSY) and minutes from the French Quarter and downtown New Orleans. Come see all of what New Orleans has to offer, suchas Bourbon Street, Harrah's Casino, the Aquarium of Americas, New Orleans Superdome, and the Central BUsineses District. Take the stress out of travelling with the complimentary 24-hour airport shuttle service.
Choose from a range of spacious guest rooms, suites and executive accommodations with a long list of thoughtful amenities to make your stay as comfortable as possible. For your convenience, wireless HSIA is available in public areas throughout the hotel. Guests also have full use of an array of great services such as a sparkling outdoor pool in a beautiful courtyard setting and a well-equipped 24-hour fitness center.
Enjoy a warm chocolate chip cookie on arrival. Relax with friends or associates in the inviting Lobby Lounge On the Rocks. Dine in with the casual, Creole/American bistro-style restaurant, River City Creole Grill, serving freshly prepared standards and regional favorites for breakfast, lunch and dinner daily. And don't forget to start the day right with our extensive Wake Up Doubletree Breakfast. This modern hotel near New Orleans Airport has 12,000 square feet of flexible meeting spaces and banquet facilities to accommodate up to 450 for your next important New Orleans meeting, convention or group event.
Location
DoubleTree by Hilton Hotel New Orleans Airport
2150 Veterans Memorial Boulevard, Kenner, LA
70062, United States
Hours
Reviews
4.0
1,755 reviews
5 stars
790
4 stars
499
3 stars
244
2 stars
85
1 star
137
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for their friendliness and helpfulness, particularly mentioning individuals like Justin, Suzy, and Nicole.
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, stained linens, and reports of bed bugs.
Safety Concerns
Guests expressed concerns about safety, particularly regarding the parking area and unauthorized access to rooms.
Room Quality
Several reviews noted that rooms were dated, with issues like noisy air conditioning, low water pressure, and general maintenance problems.
Dining Experience
Feedback on the dining options was mixed, with some enjoying the food while others reported poor service and limited availability.
- JJJ2 days ago1.0Pre-booked and paid for a room for one night. Hotel charged me again for the night on the card I supplied for incidentals (I had no incidentals). I tried in-person to get it refunded to no avail, I tried calling - only to get a mailbox that "cannot take any more messages", and I sent an email to customer service and still got no reply. This hotel is Hilton in name only. Pretty rough around the edges. It had a sense of chaos about it. The bartender was pretty decent. The food was expensive and sub-par. I always have great luck with Marriott, so I will stick with their properties in the future. Oh, and the airport shuttle never showed up, even after I called the hotel. I had to pay for an Uber.
- NNnananadia!4 days ago5.0Had a great check in experience here. Kaaliyah was very helpful and friendly. She made us feel welcome. Also love the cookies.
- CLChristina LeeNov 11, 20253.0Being a Hilton Honors member and Timeshare owner this was not one of my best hotel Hilton stay. We stayed based on what we seen online but not looking at the reviews. Pros: The staff at the front desk were friendly and helpful. The location was good for easy access to the airport. The wings were good. The rooms were fine. Having a shuttle to/from the airport. Cons: The hotel had a unique smell when you walk in the building. Disappointed in the usage of my food credit for the breakfast food was not good. The lady although helpful had no gloves on when making my toast. The bartender asked me to come back in 15-mins to place an order because she was overwhelmed with orders to put into the system. The hallways on the floor had trash all on the floors. The hotel cleanliness: 0 The food service: 2 Overall: 3/5
- VCVanessa CabreraOct 21, 20251.0We checked into the hotel, room 324, late after an engagement party we were in town for. The first thing we saw was this bedbug on the wall. We immediately left and were told we needed to wait until Monday to talk to the general manager. I called on Monday and was told that the room was taken out for service and they would review the report from the exterminator company and get back to me. I have not received a response back and looking at some of the other reviews about bed bugs, I don’t imagine they are going to do anything about the infestation they claim not to have.
- TPTatiyana PierreOct 20, 20251.0Worst hotel I’ve ever been to. Very filthy I’m upset I don’t have many photos but I’m sure you can figure that out once you walk in the elevator. Trash left in the room behind the furniture, yellow stained shower curtain and these little roaches are crawling everywhere in these rooms. The towels and sheets were stained. The only thing I can say they did right was gave us new towels daily. The staff are airheads they say I don’t know to everything don’t bother asking them any questions. They’re there for decoration I guess. Now onto parking. Do Not Pay For Parking. It is not worth it and they will not refund you. There’s literally no gate or anywhere to scan anything for parking. They don’t give you anything for your car because they know anyone can just come back there. Mind you I paid $64. Btw there is no type of security or anything. Every door just opens. The gate from the pool is wide open.
Frequently Asked Questions About DoubleTree by Hilton Hotel New Orleans Airport
What accessibility features does DoubleTree by Hilton Hotel New Orleans Airport offer?
The hotel provides accessible parking, an accessible elevator, and an accessible pool to accommodate guests with mobility needs.
Is there transportation available to and from the airport?
Yes, the hotel offers a complimentary 24-hour airport shuttle service and provides airport transfer options.
What dining options are available at the hotel?
Guests can enjoy breakfast at the buffet breakfast option and dine at the River City Creole Grill, a casual Creole/American bistro-style restaurant serving breakfast, lunch, and dinner daily.
Does the hotel offer free WiFi?
Yes, free WiFi is available in public areas throughout the hotel, including public internet terminals.
Are pets allowed at the DoubleTree by Hilton Hotel New Orleans Airport?
No, the hotel does not allow cats or dogs as pets.
What fitness amenities are available on-site?
The hotel features a free 24-hour fitness center with equipment including elliptical machines, free weights, treadmills, and weight machines.
Is parking available at the hotel?
Yes, the hotel offers self-parking and accessible parking for guests.
Can guests store their luggage at the hotel?
Yes, baggage storage services are available for guests.
What nearby hotels can guests consider if the DoubleTree is fully booked?
Nearby hotels include Radisson and WoodSpring Suites New Orleans Airport, providing additional accommodation options close by.
What nearby attractions can guests visit when staying at the hotel?
Guests can visit The Dinner Detective, a unique comedy club and dinner theater, located nearby, offering entertainment options outside of the hotel.