Home2 Suites by Hilton Gonzales

4.4
508 reviews
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Business Details

2708 W Outfitters Dr, Gonzales, LA
70737, United States
(225) 450-6755
https://www.hilton.com/en/hotels/btrhtht-home2-suites-gonzales/
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About

HotelExtended Stay HotelHome2 Suites
Welcome to our Home2 Suites by Hilton Gonzales where you’ll enjoy a modern and new environment from the moment you walk into the lobby. Our fun Louisiana hotel features spacious suites with flexible layout options, perfect for an extended stay when you’re in the area. Walk to dining and shopping including Tanger Outlet Stores and Cabelas. Bring your furry friend as they are always welcome at Home2™. Each suite features a fully equipped, energy efficient kitchen. This kitchen comes complete with a microwave, full-size refrigerator, dishes, glassware and more. Connect even while you’re away from home with free WiFi and utilize the Working Wall, a moveable work/dining table in each room. Catch up with your favorite shows on the 42-inch HDTV. Start your day with over 400 free breakfast combinations at the Inspired Table™ with favorites including hearty oatmeal, breakfast sandwiches, fruit and yogurt. Give multi-tasking new meaning at Spin2 Cycle, where you can run on a treadmill while you run a load of wash. When you need to finish a project, use the 24-hour business center with free WiFi and printing. Stop by the 24-hour Home2Mkt convenience shop for a snack and travel essentials. Relax at the outdoor, saline-based pool and lounge under the cabana with your favorite grilled foods.

Location

Home2 Suites by Hilton Gonzales
2708 W Outfitters Dr, Gonzales, LA
70737, United States

Hours

Reviews

4.4
508 reviews
5 stars
346
4 stars
104
3 stars
23
2 stars
10
1 star
25

What are people saying?

AI-generated from recent customer reviews

Room Quality

Rooms are generally spacious, clean, and well-maintained, though some guests reported issues with cleanliness and comfort.

Staff Performance

Staff interactions were mixed; while many guests praised the friendliness and helpfulness of certain employees, others experienced unprofessional behavior and poor service.

Breakfast Quality

Breakfast offerings received criticism for being inconsistent and lacking in quality, with some guests enjoying it while others found it unappetizing.

Location

The hotel is conveniently located near restaurants and shopping, but some guests noted that the surrounding area felt industrial.

Customer Service Issues

Several reviews highlighted significant issues with customer service, including long wait times at check-in and unhelpful responses to complaints.
  • SC
    Sam Colletta
    4 days ago
    5.0
    I had a GREAT stay!!!
  • ES
    Ellis Schouest
    Dec 16, 2025
    5.0
    Great rooms!
  • ZM
    Zach Murray
    Dec 3, 2025
    4.0
    Nice staff and convenient location. I have such a low start rating because the entire place felt dirty. Not filthy, just poorly maintained and cleaned, which made me feel uncomfortable to stay there. A hotel is supposed to be a home away from home.
  • RT
    Ryan And Tiff
    Nov 9, 2025
    3.0
    To be honest, I love these rooms. They are spacious, comfortable, and just what I want. The breakfasts are nice, the lady taht runs it does a good job. The staff is a whole different story. Good luck getting them off their phones and tablets and behind the desk. This is a Hilton, not a Dollar Tree. I am a diamond member and I find this staff to be so far below standard and for the rate, I will be leaving and going across the street. I cant even get this evening guy to get off whatever show he is watching on his tablet long enough to print me a single page for my work. He looks at me like 'why are you bothering me' don't worry big guy, I know who will. I'll take my thousands for hotels elsewhere.
  • CP
    C. Par
    Oct 28, 2025
    1.0
    I’ve stayed at this hotel several times for business and had never experienced a problem until this last visit. When I arrived after 7 p.m., the front desk agent was visibly frustrated with a phone call and didn’t greet or acknowledge me for several minutes. Once she finally assisted me, she demanded a “government ID,” something I’ve never been asked for in all my prior stays. When I explained that I had the same authorization and tax-exempt documents our group always provides, she offered no help in accessing Wi-Fi and showed no willingness to problem-solve. After I retrieved my phone and emailed the forms, she continued to insist on extra requirements that no one else in our group had been asked for. When I questioned the inconsistency, her “manager” (who refused to identify herself) suggested canceling my reservation instead of resolving the issue. The experience was unprofessional, dismissive, and completely inconsistent with the hospitality standards I’ve come to expect from Hilton. I eventually checked in after nearly 30 minutes at the desk, but this will likely be my last stay at this property.
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Frequently Asked Questions About Home2 Suites by Hilton Gonzales

What are the check-in and check-out times at Home2 Suites by Hilton Gonzales?

Check-in is at 3:00 PM and check-out is at 11:00 AM.

Is there free breakfast available at Home2 Suites by Hilton Gonzales?

Yes, free breakfast is available with over 400 combinations at the Inspired Table™.