Tru by Hilton Baton Rouge Citiplace

Reviews

• KK

  Katelyn

  2 days ago
  1.0
  If you plan on staying here, go ahead and take your wallet and hand over everything in your account, because this property will find a way to charge you twice and then argue with you about it. What happened during our stay wasn’t just unprofessional it was unsafe, frustrating, and highly suspicious. If I could give this hotel a negative star I absolutely would! My boyfriend went to the front desk and paid to extend our stay. We were told everything was taken care of. Yet somehow, someone else was given a key to our room and walked in on us a major safety and privacy violation that should never happen at any hotel. When we went downstairs to clarify the situation, we were told everything was “fine.” The next morning, the manager, Tad, claimed we had NOT paid and demanded another payment or we needed to leave. Because of this, we were charged twice for the same exact extension, leaving us with almost $1,000 for four nights completely insane and unacceptable. To make it even more ridiculous, when we asked about the laundry room, the front desk told us we could “walk to another hotel” to wash our clothes. I have stayed at many hotels and have never been told to leave the property for basic amenities. Then the second charge didn’t even post until days later, and now Hilton is trying to say it came from “another hotel,” which is absolutely impossible. We never stayed anywhere else. The transaction date clearly matches the extension night at THIS location. After reading recent reviews from other guests dealing with the exact same issue double charges, excuses, and denial it’s obvious this is not a coincidence. This is a pattern. At this point, it no longer looks like mistakes. It looks like a serious billing problem that needs corporate investigation. Manager Tad especially needs to be looked into, because the way this was handled was dismissive, inconsistent, and completely unprofessional. Between the privacy violation, double billing, delayed posting, excuses, and zero accountability, we will not be returning. Hilton Corporate needs to step in immediately and address what’s going on at this property. UPDATE: I’m still dealing with Hilton corporate through email because this isn’t resolved even though the manager said it was “resolved” already, lol. My bank records clearly show two charges from ‘Hilton Hotels 3504 Baton Rouge, LA 70808,’ and technically it does NOT say ‘Tru by Hilton’ anywhere, so the claim that it came from “another Hilton” makes no sense. They also didn’t mention that a random person was given a key to my room and literally walked in on us meaning they just sent someone into a dirty room without even checking. His response does NOT match what actually happened.
• DH

  Dave Harris

  6 days ago
  3.0
  Some very strange things going on at this hotel, it REALLY should be looked into by Hilton Corporate. I have stayed exclusively at Hilton properties any time I have a choice. I picked this Tru for a quick trip to Baton Rouge, which I visit a few times a year. This was the first time and LAST time that I'll make this particular mistake. To make a long story short, I had paid in advance to book the room the week before directly through the Hilton site, but was told they had no record of the payment and needed to swipe my card again in order to check in. They double charged us. Upon checking out we told the clerk they needed to reverse the charge, but they said we needed to talk to the manager, 'Tad', who wasn't in. We left our contact info but he never called, so we called Hilton corporate. They couldn't get ahold of him either. Numerous attempts at reaching this mythical 'Tad' resulted in nothing. Eventually we had to file a fraud complaint with our bank. It's been weeks. Hopefully Hilton corporate looks into the inner workings of this property, because this is NOT the experience I'm used to, nor should it be something that happens under their oversight, period. The entire experience has not only put me off of staying at this particular property again, but the fact that Hilton corporate couldn't come close to resolving the matter has put my multi-decade trust in Hilton at question. NOBODY should have to file a FRAUD CLAIM to resolve a simple, demonstrable billing error with an international company... Tad, if you're reading this... Get your business straight. Because this is a FAIL.
• AS

  A.J. Sisco

  Nov 17, 2025
  5.0
  Clean and affordable, right off the Interstate 10. Staff was friendly and knowledgeable. Safe, convenient area.
• JN

  James N

  Nov 6, 2025
  3.0
  The primary negative of my stay was the excessive and early morning noise. The hallways lack proper sound isolation, and starting before 7:00 AM, the staff's conversation, cleaning, and movement were extremely loud and disruptive. This noise consistently woke me up and made it very difficult to rest. For a hotel at this price point, the lack of a quiet environment, especially during morning quiet hours, is unacceptable. Guests requiring peace or early sleep should be aware of this major issue.
• LA

  Lainie Allen

  Oct 21, 2025
  1.0
  I do not recommend this place! Someone that works at this hotel is a thief. They came in my room and stole money from my purse. I checked in to room and had to walk outside to car. Was outside for maybe 10 minutes. When I walked out of the room hotel staff was in the hall around my room. While I was outside, someone came in my room and stole all my cash out of my purse. The lady at front desk refuses to give me managers number. She only gave me a email to contact him. I am traveling with disabled daughter and now all my cash is gone. My purse was zipped up in another bag. The room was locked and I was the only one with the door key. It had to of been someone with a master key to get in and out that quick. I have made a police report and will continue trying to find out who came in my room and stole our cash. Around $900! Update: Spoke with Tadd he basically said what he wrote in response and said I must have misplaced $900. How does some misplace that much money out of billfold that is in your purse from car into your hotel room? He refused to show footage to me and said he would not show it to police either. If there is nothing to hide, why not show the footage and prove it to me!

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