Business Details
About
Hotel
Kentucky's celebrated attractions are waiting for you. Check in to the convenient, new Hampton Inn Simpsonville, in an area known for American Saddlebred horses and just off Interstate 64. You'll be within 30 minutes of Churchill Downs races and KFC Yum! Center sports in Louisville and riverfront activities in Frankfort. Our pet-friendly hotel is less than 10 miles from the PGA's Valhalla Golf Club. Drive about 5 miles to bourbon tasting tours and Southern cooking, and less than one mile to the outlet shops.
Whether you're hosting a reunion or just passing through, our Hampton Inn provides cozy beds with pillow-top mattresses, free WiFi, free hot breakfast daily, indoor swimming pool with a patio, and a fitness center. The 24-hour Treats shop sells snacks and forgotten travel items. Make use of the 900 sq. ft. meeting room and business center with complimentary printing for your next small event.
The spacious guest rooms in this 100% non-smoking hotel feature one king- or two queen-sized beds, a mini-fridge, microwave, and a flat-screen TV. Start your day with a hot coffee or tea from your room or from the lobby. Families appreciate our cribs, high chairs, and coin-operated laundry.
Come see us at Hampton Inn Simpsonville and discover fabulous accommodations at a great price.
Location
Hours
Reviews
4.6
626 reviews
5 stars
471
4 stars
97
3 stars
29
2 stars
13
1 star
16
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Customer Service
Feedback on customer service was mixed; while some staff were described as friendly and helpful, others, particularly management, were criticized for a lack of empathy and responsiveness.
Breakfast Quality
The breakfast received varied reviews, with some guests enjoying the options while others found it lacking in variety and quality.
Room Comfort
Guests had mixed feelings about room comfort, with some finding beds too hard or soft, and others appreciating the spaciousness and amenities.
Location
The hotel’s location was frequently mentioned as convenient, especially for access to nearby attractions and dining options.
- WTW TNov 2, 20255.0Nice clean rooms, service was great. No issues with this stay! Would stay here again and recommend this place.
- SPsara piersonOct 19, 20254.0We ended up grabbing the last room available after leaving another hotel that was absolutely disgusting, and we were so relieved to finally have a clean room! The AC worked great, the tub drained properly (and even had a plug, which was perfect for giving our son a bath), and the breakfast was surprisingly good. The beds weren’t super comfy, but they were decent enough for a few nights. There was no lock on the bathroom door, which can be tricky for moms with “Velcro babies” who love to follow you everywhere 😅. Our only real complaint was the water pressure — for about three days, we barely had any water coming out of the shower. When we called the front desk, the woman said it was probably because “everyone was using the shower at the same time,” which wasn’t very helpful. On the plus side, housekeeping was great — they gave us fresh towels and made our bed every day. Overall, it was okay the shower water pressure was a deal breaker for 5/5 but definitely a huge improvement from where we came from, and we were grateful for a clean, comfortable place to stay.
- BJBrandi JordanOct 16, 20251.0Jenny the manager was not very empathetic towards my moms and I situation when we tried to call and explain that we had broke down on the side of a mountain and wouldn’t be able to make it to the hotel.
- CMClaudette ManicaOct 16, 20251.0Disappointed by Management and Customer Service I had a very disappointing experience at this Hampton Inn. Due to an issue with my reservation, I requested a refund—but the manager refused to work with me or offer any kind of resolution. There was no empathy, no flexibility, and no effort to make things right. It felt like they cared more about keeping the money than keeping a customer. I’ve stayed at many Hilton properties before and usually have great experiences, but this location was a major letdown. If you value customer service and accountability, I strongly recommend choosing a different hotel. There are plenty of other options that treat guests with respect and fairness.
- BEBalanced Analyst, Thoughtful EvaluatorOct 16, 20251.0***AMERICAN GREED***I recently had a deeply upsetting experience at the Hampton location managed by Jenny. Due to a tragic family emergency—my cousin was killed—I had to cancel my stay. On top of that, my brakes failed while I was in another state, making travel impossible. Despite explaining the situation, Jenny refused to refund the night I was charged for. What made things worse was the dismissive and rude attitude I encountered. I was told to call Hilton Honors myself, even though Hilton confirmed that Jenny had the authority to issue a refund. Her decision not to help felt greedy and completely lacking in compassion during a time of grief. I understand policies exist, but empathy and flexibility should be part of customer service—especially when someone is dealing with a death in the family. I hope Hilton reconsiders how they empower their managers to handle sensitive situations like this.
Frequently Asked Questions About Hampton Inn Simpsonville
What amenities are available for guests at Hampton Inn Simpsonville?
The hotel offers free WiFi, free hot buffet breakfast, an indoor swimming pool, a fitness center with free weights and machines, a business center with complimentary printing, and a 24-hour front desk.
Is Hampton Inn Simpsonville a pet-friendly hotel?
Yes, the hotel welcomes both cats and dogs, making it a pet-friendly accommodation.
What are the check-in and check-out times at Hampton Inn Simpsonville?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Hampton Inn Simpsonville provide accessibility features for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible overall.
Is parking available at the hotel and is there any cost associated?
Self-parking is available for free at Hampton Inn Simpsonville.
Are there any dining options within the hotel?
The hotel does not have any restaurants or bars but offers free hot buffet breakfast and a 24-hour Treats shop for snacks and travel items.
What nearby dining options can guests explore around Hampton Inn Simpsonville?
Nearby dining options include Cinnabon bakery and coffee shop, Wendy's fast food restaurant, Subway sandwich shop, Zaxby's chicken restaurant, Dairy Queen Grill & Chill, McDonald's, and Starbucks cafe.
Can guests shop nearby the Hampton Inn Simpsonville?
Yes, the hotel is near various shopping outlets including Jockey Outlet, Eddie Bauer Outlet, H&M, Express Factory Outlet, Torrid, Tory Burch Outlet, Bath & Body Works, Campus Wearhouse, Kitchen Collection, Nike Factory Store, BOSS, and J.Crew Factory.
What nearby travel-related services are available near Hampton Inn Simpsonville?
Guests have access to nearby services such as CAT Scale truck gas station, Blue Rhino Propane Exchange, Western Union money transfer, Pilot Travel Center gas station and convenience store, and BP gas station.
Is Hampton Inn Simpsonville a smoke-free property and are there any eco-friendly initiatives?
Yes, the hotel is 100% smoke-free and has eco certifications including ISO14001, ISO50001, and Hilton LightStay, with initiatives like energy conservation and use of compostable food containers and cutlery.