Business Details
About
HotelTru by Hilton
Make your stay fun at Tru by Hilton Richmond, right off I-95 near Eastern Kentucky University, and less than 3 miles from the city center. Check-in to different with our efficient rooms, featuring innovative storage, a huge bathroom, free WiFi and 55-inch TV.
Our ‘Top It’ breakfast bar is uniquely Tru: choose from 30 sweet and savory toppings for breakfast favorites such as donuts, bagels, oatmeal and more. Grab a snack at our 24/7 Eat. & Sip. market, with local treats, single-serve beer and wine. Hot chocolate, tea and coffee is always fresh and free.
Mix it up with work or play in our huge lobby. Grab a board game with friends or get focused in the semi-private work alcoves with easy-to-reach charging outlets. Cool off in the indoor pool, relax on the patio or work out in the fitness center.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.1
586 reviews
5 stars
317
4 stars
127
3 stars
59
2 stars
42
1 star
41
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Staff Service
The staff received numerous compliments for being friendly, helpful, and accommodating, enhancing the overall guest experience.
Breakfast Quality
Guests enjoyed the breakfast offerings, highlighting the variety and quality of food available.
Maintenance Issues
Several reviews mentioned maintenance problems, including mold, pest issues, and broken amenities, indicating a need for improved upkeep.
Room Size and Comfort
While some guests found the rooms comfortable, others noted they were small and had issues with bedding and noise.
- DMDebra MDec 31, 20254.012/31/2025 The front desk was friendly. Our room and bed was comfortable. The shower had fantastic water pressure on the 5th floor and I loved the towels. They were soft yet absorbent. They kept the breakfast open a bit later than 9am due to the amount of people, which was very nice. The last up keeping the kitchen area was sweet and kept everything clean. They have a pool table in the lobby for your enjoyment and free coffee and tea with flavored creamers. My only complaint is they used Fabuloso cleaner in the elevators and lobby area! That stuff is so toxic it has been banned in other countries and is especially bad for people with allergies or asthma. We would stay again only if we call ahead to make sure they are not using Fabuloso.
- APallison pinedaDec 30, 20252.0Housekeeping did a poor job cleaning the room before we checked in, the room we reserved wasn't ready when we did check in so they had to give us a different room. Bathroom had stains on the walls, wallpaper peeling off the wall and for God knows what reason the toilet paper was written on with sharpie! The shampoo and conditioner are terrible but the body wash smelled good. We had a heck of a time getting the heat to work in the room as well. I'd not stay here again
- SPSimone PhillipsDec 26, 20255.0Love this location. It’s easily accessible off the highway. Clean rooms. Polite staff. Great breakfast area. Amazing sitting areas. So perfect for families. Where was this place when our kids were small!??
- CECarole EstesDec 20, 20255.0A nice clean modern room. Breakfast had two hot options scrambled eggs and sliced sausage.
- PDPreston DabbsNov 1, 20255.0Great check-in. Nice room. Comfortable bed and clean.
Frequently Asked Questions About Tru by Hilton Richmond
What are the check-in and check-out times at Tru by Hilton Richmond?
Check-in is at 3:00 PM and check-out is at 11:00 AM at Tru by Hilton Richmond.
Is breakfast included during a stay at Tru by Hilton Richmond?
Yes, free breakfast is available for guests at Tru by Hilton Richmond.
Does Tru by Hilton Richmond offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at Tru by Hilton Richmond?
Yes, both cats and dogs are welcome at Tru by Hilton Richmond as it is a pet-friendly hotel.
What type of parking facilities does Tru by Hilton Richmond provide?
The hotel offers free self-parking and accessible parking options for guests.
Is there an indoor pool at Tru by Hilton Richmond?
Yes, Tru by Hilton Richmond features one indoor pool available for guest use.
What fitness facilities are available at Tru by Hilton Richmond?
A free fitness center is available for guests at Tru by Hilton Richmond.
How does the hotel's location benefit guests interested in local entertainment options?
Tru by Hilton Richmond is near Galaxy Bowling and Champions Sports Bar & Grill, offering guests convenient options for bowling and dining after their stay.
Are there restaurants near Tru by Hilton Richmond for guests looking to dine out?
Yes, guests can enjoy nearby dining at Golden Corral Buffet & Grill and Champions Sports Bar & Grill, both within easy reach of the hotel.
What nearby services are available for guests needing health and wellness options?
Nearby health and wellness options include Madison Healthcare Services, Melissa L. F. Knuckles MD dermatologist, and Empower Aesthetics and Wellness spa.