Business Details
About
Hotel
Make your stay fun at Tru by Hilton Richmond, right off I-95 near Eastern Kentucky University, and less than 3 miles from the city center. Check-in to different with our efficient rooms, featuring innovative storage, a huge bathroom, free WiFi and 55-inch TV.
Our ‘Top It’ breakfast bar is uniquely Tru: choose from 30 sweet and savory toppings for breakfast favorites such as donuts, bagels, oatmeal and more. Grab a snack at our 24/7 Eat. & Sip. market, with local treats, single-serve beer and wine. Hot chocolate, tea and coffee is always fresh and free.
Mix it up with work or play in our huge lobby. Grab a board game with friends or get focused in the semi-private work alcoves with easy-to-reach charging outlets. Cool off in the indoor pool, relax on the patio or work out in the fitness center.
Affordable travel now comes with unexpected things – like certainty.
Location
Hours
Reviews
4.1
580 reviews
5 stars
315
4 stars
124
3 stars
59
2 stars
41
1 star
41
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers noted that the hotel was clean, but some reported issues with mold and pests in certain rooms.
Staff Service
The staff received high praise for being friendly and accommodating, although there were some reports of unprofessional behavior from certain employees.
Breakfast Quality
The breakfast was generally well-received, with many guests enjoying the variety and quality, though some found it lacking on certain days.
Room Issues
Several guests reported maintenance issues in their rooms, including problems with air conditioning, plumbing, and cleanliness.
Location
The hotel is conveniently located near dining and entertainment options, which was appreciated by many guests.
- PDPreston DabbsNov 1, 20255.0Great check-in. Nice room. Comfortable bed and clean.
- TRTerri RileyOct 28, 20255.0We stayed one night and it worked out well.
- AWAmy WilbanksOct 19, 20254.0Thus is a good hotel with a pretty decent breakfast and coffee bar. My only complaint is that the room doors close loudly. There are a TON of dining options very close by, which is good!
- TBThelma BurtonOct 15, 20251.0There is mold in room 326. I went to check in and the credit card system was down it kept declining my card. She checked me anyway I went to the room I could smell the mold I then went back downstairs and got a blanket and came back up as I was putting the blanket on the bed I looked up and the mold was visible on the wall. I gathered my belongings and went to the front desk. Rebekah was not suprised when I said there was mold in the room. They had no other rooms due to EKU football game. I was down visiting my sister sick with cancer. I had to drive the 2 and half hours back home to then drive back the next day. After speaking with Neal the manager he did not acknowledge the mold in the building. As you can plainly see mold in this picture.
- CCCarol ConkrightOct 12, 20255.0Always a pleasure to stay at a Tru by Hilton. Comfy bed and pillows. The shower pressure was amazing! Always clean.
Frequently Asked Questions About Tru by Hilton Richmond
What are the check-in and check-out times at Tru by Hilton Richmond?
Check-in is at 3:00 PM and check-out is at 11:00 AM at Tru by Hilton Richmond.
Is breakfast included during a stay at Tru by Hilton Richmond?
Yes, free breakfast is available for guests at Tru by Hilton Richmond.
Does Tru by Hilton Richmond offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are pets allowed at Tru by Hilton Richmond?
Yes, both cats and dogs are welcome at Tru by Hilton Richmond as it is a pet-friendly hotel.
What type of parking facilities does Tru by Hilton Richmond provide?
The hotel offers free self-parking and accessible parking options for guests.
Is there an indoor pool at Tru by Hilton Richmond?
Yes, Tru by Hilton Richmond features one indoor pool available for guest use.
What fitness facilities are available at Tru by Hilton Richmond?
A free fitness center is available for guests at Tru by Hilton Richmond.
How does the hotel's location benefit guests interested in local entertainment options?
Tru by Hilton Richmond is near Galaxy Bowling and Champions Sports Bar & Grill, offering guests convenient options for bowling and dining after their stay.
Are there restaurants near Tru by Hilton Richmond for guests looking to dine out?
Yes, guests can enjoy nearby dining at Golden Corral Buffet & Grill and Champions Sports Bar & Grill, both within easy reach of the hotel.
What nearby services are available for guests needing health and wellness options?
Nearby health and wellness options include Madison Healthcare Services, Melissa L. F. Knuckles MD dermatologist, and Empower Aesthetics and Wellness spa.